Image void (process direction) check
Actions
Step 1
Load paper from a fresh package.
Note: Paper may absorb moisture due to high humidity. Store
paper in its original wrapper until it is ready to be used.
Does the problem remain?
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Printer setup > EP setup > Toner patch sensor adjust > Clean
sensing and laser optics
Let the cleaning operation run for three minutes.
b
From the home screen, touch Settings > Reports > Print
Quality Pages.
Does the problem remain?
Step 3
a
Turn off the printer to let the printhead shutters remain open.
b
Remove the developer and PC unit combos, and then clean the
printhead lenses using a lint‑free cloth.
Does the problem remain?
Step 4
Check the motor (printhead wiper) for damage.
Is the motor free of damage?
Step 5
Replace the motor. See
page
639.
Does the problem remain?
Step 6
Check the printhead wiper actuator rack for misalignment and
damage.
Is the actuator rack properly engaged with the printhead wipers,
and is it free of damage?
Step 7
Reinstall or replace the printhead wiper actuator rack.
Does the problem remain?
"Motor (printhead wiper) removal" on
Diagnostic information
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 6.
Go to step 6.
Go to step 8.
Go to step 8.
75
7564
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
Go to step 5.
The problem is
solved.
Go to step 7.
The problem is
solved.