Action
Step 14
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Pass-
through (tray 2)
b
Touch Start.
Does the motor run?
Step 15
Check the motor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 16
Replace the motor. See
"Motor (550-sheet tray pass‑through)
removal" on page
762.
Does the problem remain?
Step 17
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Pass-
through (tray 3)
b
Touch Start.
Does the motor run?
Step 18
Check the motor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 19
"Motor (550-sheet tray pass‑through)
Replace the motor. See
removal" on page
762.
Does the problem remain?
Step 20
Perform a print job.
Does the problem remain?
Diagnostic information
183
Yes
No
Go to step 17.
Go to step 15.
Go to step 16.
The problem is
solved.
Go to step 17.
The problem is
solved.
Go to step 20.
Go to step 18.
Go to step 19.
The problem is
solved.
Go to step 20.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
7564