Unable To Send E-Mail; The Image Is Not What Was Expected - Fuji Xerox ApeosPort-V C5575 Administrator's Manual

15 Problem Solving
Unable to send
data over the
network.

Unable to Send E-mail

If you cannot send a scanned document using the E-mail feature, identify the symptom in
the following table to perform the remedy.
A Transmission
Report - Job
Undelivered is
output.
Unable to send e-
mail.

The Image is not What was Expected

If the image is not what was expected, identify the symptom in the following table to
perform the remedy.
The image is dirty. The document glass or the
15
482
Symptom
The SMB port number is
blocked.
Symptom
Unable to transmit because
of an error.
The mail address is incorrect.
The data size exceeded the
maximum e-mail size.
Symptom
document cover is soiled.
The document is a
transparent type such as a
transparency film.
The document is colored,
rough, or a blueprint.
The document is glossy
printing paper.
Cause
Check the destination server, the router
between the machine and the server, virus
scanning software on the destination server,
and firewall to confirm whether the SMB port
is blocked or not.
Cause
Check the Transmission Results in the
Transmission Report - Job Undelivered. If the
error code is displayed, refer to "Error Code"
(P.494).
Enter the correct mail address.
Change the maximum e-mail size, or lower
the resolution.
Refer to "Maximum Total Data Size" (P.276), or "5 Scan"
> "Layout Adjustment" in the User Guide.
Cause
Clean the document glass or the document
cover.
Refer to "Cleaning the Document Cover and Document
Glass (for Duplex Automatic Document Feeder B1-C)"
(P.104).
If the document is transparent, dirt on the
document cover may be copied on the image.
Place a white sheet of paper on top of the
document when scanning.
Adjust the copy density or image quality
when scanning.
Glossy printing paper easily sticks to the
document glass, and shadows are sometimes
scanned, soiling the image. Place a
transparency film under the document when
scanning.
Remedy
Remedy
Remedy