Fuji Xerox ApeosPort-V C5575 Administrator's Manual page 544

15 Problem Solving
Error Code
021-502 [Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-503 [Cause]
[Remedy] Check the followings:
021-504 [Cause]
[Remedy] Check the followings:
021-505 [Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-506 [Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-507 [Cause]
[Remedy] Check the followings:
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544
Cause and Remedy
An error occurred while connecting to the EP system via the Internet. There is a problem
with the address of the EP proxy server name.
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
An error occurred while connecting to the EP system via the Internet. There is a problem
with the address of the EP proxy server name.

LAN cable connection

DNS server address setting

The default gateway setting

The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
An error occurred while connecting to the EP system via the Internet.

LAN cable connection

DNS server address setting

The default gateway setting

The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
The SSL/TLS communication with the EP server failed.
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
The SSL Certificate for the EP server is incorrect.
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
An error occurred while connecting to the EP system via the Internet.

The login user of the EP proxy server

The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.