Rebuild System Failed Save_Restore: Error: [1] - Key "Svsuffix; Vm Converter Dcs; Vm Converter Installation Failed On Inactive Partition - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
• Check if a public key is defined in root account using the command "ls ~root/.ssh".
You must see the files id_rsa and id_rsa.pub.
If it's not the case, under account root, use command : "ssh-keygen –t rsa" to generate the private and public
keys. You can choose any passphrase (even nothing), but keep it.
• From the host, using account root, you must execute : "management_cmd updatekey" (enter ice password)
which will copy the root public key in C:\Program Files(x86)\ICW\home\ice\.ssh\authorized_keys
• Check that the "environment" file (with value of set command) under C:\Program Files
(x86)\ICW\home\ice\.ssh is created.
If it's not the case, open a command window under C:\Program Files(x86)\ICW\home\ice\.ssh
and execute "set >environment"
4.2.9.5 "set >environment" no result of the command
The environment variables are not accessible:
• Check that the environment file under C:\Program Files (x86)\ICW\home\ice\.ssh is created. If it's not the
case, open a command window under C:\Program Files (x86)\ICW\home\ice\.ssh and execute
"set >environment"
• Check that C:\Program Files (x86)\ICW\etc\sshd_config contains PermitUserEnvironment yes.
If it's not the case, uncomment the line and set yes (or you can copy the file
C:\temp\postinstall\copssh\generated\sshd_config).
Restart the "Openssh SSHD" service using services.msc (console Microsoft to manage windows services)
Check the environment variable : NMC_HOME='C:\8770'
4.2.9.6 Reinstalation of 8770 ssh
Uninstall the version of the copssh
Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\SpecialAccounts\UserList a key has been added to mask the user
SvcCOPSSH : delete it to unmask the account
Suppress C:\Program Files (x86)\ICW manually
Relaunch C:\temp\postinstall\copssh\Copssh_4.x.y_Install_Script.bat and C:\temp\postinstall\copssh\04-
env.vbs

4.2.10 Rebuild system failed save_restore: Error: [1] - key "svSuffix"

Symptom : When trying to import 8770 data base saved NMC refused
Logs/files : NMCsave_restore_1
[9/20/2011 1:08:46 PM] 7964 save_restore: Error: [1] - key "svSuffix"
has different values ("alcatel" and "ALU")
In restorecontext.ini content "ALU" entered in the OTBE wizard installation => line : svSuffix=ALU
Solution : Relaunch the wizard to enter the proper value : As root execute "reset-firstsetup.sh"
4.3

VM Converter DCS

4.3.1 VM Converter installation failed on inactive partition

Symtom : the presentation sharing does not work
Solution : Check if you have the file /usr/kvm/vmConverter.xml on your active partition
If the file is missing : copy it from the inactive partition :
mount /mnt/inactive_partition
cp /mnt/inactive_partition/usr/kvm/vmConverter.xml /usr/kvm
umount /mnt/inactive_partition
you have the file /usr/kvm/vmConverter.xml : declare your vmconverter to kvm-qemu.
virsh define /usr/kvm/vmConverter.xml
check the presence on your virtual manager tool or with the command :
virsh list
virsh dominfo vmConverter
Ed.15 / June 2013 23/182 TG0064