Myteamwork Video Problem Investigation; Upgrade; Messages Flow - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide

14.3.7 MyTeamwork video problem investigation

To investigate a MyTeamwork video problem, we need the following logs
IVC VIDEO LOG :
To enable IVC logging you ONLY have to change the video setting in the UI.
To fetch the IVC logs you can copy them from the following locations:
Windows Vista / 7:
C:\Users\<windows-user-name>\AppData\Roaming\Alcatel-Lucent\My
Teamwork\Integrated Video Client\Intellivic\<IVC-version>\Logging\log.txt
Windows XP:
C:\Documents and Settings\<windows-user-name>\Application Data\
Alcatel-Lucent\My Teamwork\Integrated Video
Client\Intellivic\<IVC-version>\Logging\log.txt
EWCHOST LOGS :
By default, logging is off for ewchost. To turn it on, follow the steps:
- Run regedit
- Find HKCU/Software/eDial/WebConsole/LogPath
-Create the log file : for example "c:\temp\ewchost.log".
-Change the value of LogPath to a full pathname INCLUDING FILE NAME.
For example "c:\temp\ewchost.log".
ACS SERVER LOGS : tns + ths + buddyconsole
14.4

Upgrade

At startup the MyIC consult :
GET /my_instant_communicator_update/my_instant_communicator.xml
File located in ICE server :
/opt/Alcatel-Lucent/my_ic_update/webapps
14.5

Messages flow

On the OpenTouch server launch wireshark / edit / preferences / protocol: select SSL protocol
TG0064 104/182 Ed.15 / June 2013