Acs; Acs : Software Overview; Myteamwork Services/Servers; The Connections - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide

13. ACS

13.1

ACS : Software overview

13.1.1 Myteamwork Services/Servers

You may access to a menu that will help you to restart servers/services of the Myteamwork server.
Under Configuration / Advanced Settings / Restart Servers
Muxer : main component of Myteamwork attached on port 80 and 443 then forward http request to apache /
tomcat on port 8888 chameleon/8081-8082 ACS/8083 chameleon?
THS : (ths) This service handles the SIP Server (Proxy/Registrar) and is a core service as all
communications are based on this protocol.
TNS / TP DRIVER : (tnsd / tnsdvr) This service corresponds to the Call Server in charge of Audio call
handling
DESKTOP MCU : (desktopmcud) is used to manage the desktop or application sharing (data sharing).
SNMP : (snmpd) To handle alerts (traps) toward a Monitoring device or answer to information queries from a
network monitoring device.
UPG : (upgd) This service is related to WEB server
MOBILE GATEWAY : (mgwd) to handle the connection of Windows Mobile 5/6 Pocket PC
MS LCS GATEWAY : In charge of handling the SIP CS protocol with a Microsoft LCS2005 server in order to
provide integration into the MOC2005 client.
DOCUMENT CONVERSION SERVER : (vmware) related to Virtual Machine Windows XP/7 with Office Pack
running into a VMWare environment and used to convert excel/word document or powerpoint slides into
pictures that can be then presented during a conference.
Some other services are not available in the restart server web page as they are directly controlled by other
service or when applying changes in admin pages.
ntpd : Network Time management
iptables : Management of trusted hosts for different accesses/ports
sshd : is openssh daemon to provide secured remote console access.
sendmail : used to send Email alerts to the mail addresses managed into system options.
broadcastd : to handle the AMDS call blast/brodcast
buddyconsoled : That manage log-in/out of users and the contact list display and the conversation windows.

13.1.2 The connections

Muxer forwards the http request to Chameleon for ICS services
Tns dialogs with SIP server on port 5068
13.2

Logs setting

13.2.1 To setup logs

Ed.15 / June 2013 83/182 TG0064