Performance Error "Grapher Programm" And "Unauthorized User: User Adminnmc: Invalid Login; Performance "Internal Server Error; Performance No Data Received - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
HKEY Local machine > Wow6432Node > Software > Apache software foundation > procrun 2.0 >
RMIRegSvc > parameters > start
If it use path to JDK 1.6, replace it to the path to jre7
JDK16~10_1\jre to replace by jre7
Before replacement take care the path exist by using windows explorer
And typing
C:\progra~2\java\jre7
12.7.43 Performance error "Grapher Programm" and "Unauthorized user: User
adminnmc: Invalid login"
Symptom : the Performance application, no graphs are displayed. Moreover, when I go to Admin > Network >
Devices > Inventory, get this error message: Unauthorized user: User adminnmc: Invalid login
Solution : Check the installation of the flash player on the 8770 server
Check the configuration of IE : In Tools -> Internet Options :
Security tab -> Local Intranet -> add the IP address (not the FQDN) of the 8770 server,
Security tab -> Local Intranet -> click Custom level... button -> Select Enable for Scripting of java applets,
General tab -> Browsing history > Settings button -> select Every time I visit the webpage

12.7.44 Performance "Internal Server Error"

Symptom : when accessing to Performance the system send back "Internal Server Error"
Diagnosis : vital suite upgrade failure
Solution : activate Tech Support to get a solution

12.7.45 Performance no data received

Symptom : in 8770 performance / network / operation : no data
Diagnosis : no retrieve of the data due to the SNMP account
Solution : check the SNMP configuration in OT configuration/security/SNMP Agent/SNMP Agent, you can
reapply the value
TG0064 76/182 Ed.15 / June 2013