Alcatel-Lucent OpenTouch Troubleshooting Manual page 7

13.6.20 MTW no telephone number in email invitation ........................................... 94
13.6.21 MTW add contact window does not appear ................................................ 94
13.6.22 Call from MTW does not use the PC ............................................................ 95
13.6.23 MyIC Phone cannot use DTMF in ACS conference ....................................... 95
13.6.24 Script to add contacts in myTW user ............................................................ 95
13.6.25 How to purge the MTW history of the converstation .................................... 95
13.7 How to check if ACS installation status and solution if incomplete......... 95
13.7.1 Log file : ...................................................................................................... 96
13.7.2 ACS browser : ............................................................................................. 97
13.7.3 Solution ....................................................................................................... 99
14. MYIC DESKTOP ...................................................................... 101
14.1 MyIC : Software overview ................................................................... 101
14.1.1 MyIC .......................................................................................................... 101
14.1.2 The connections ......................................................................................... 101
14.2 Configuration ..................................................................................... 101
14.3 Logs setting ........................................................................................ 102
14.3.1 To set up installation log ........................................................................... 102
14.3.2 MyIC general logs ..................................................................................... 102
14.3.3 SIP UA dll logs ........................................................................................... 102
14.3.4 To setup log for ewchost ........................................................................... 103
14.3.5 To setup log for ewchost application sharing ............................................ 103
14.3.6 To setup logs for MTW ............................................................................... 103
14.3.7 MyTeamwork video problem investigation ................................................ 104
14.4 Upgrade ............................................................................................ 104
14.5 Messages flow.................................................................................... 104
14.6 Use cases ........................................................................................... 105
14.6.1 when launching MyIC Desktop the exe start and stop, no way to desinstall an
old version ................................................................................................................. 105
14.6.2 MyIC is not working after logging an other MyIc user on the same PC. .... 105
14.6.3 MyIC does not present the login window .................................................. 106
14.6.4 MyIC start, login but the sip device stay oos .............................................. 106
14.6.5 MyIC MTW has no video ............................................................................ 106
14.6.6 MyIC does not start after login .................................................................. 106
14.6.7 MyIC does not process the call .................................................................. 107
14.6.8 MyIC no "Open My Contact" display ......................................................... 107
14.6.9 "Route My Call To" greyed ........................................................................ 107
14.6.10 No way to fwd oxe user to VM with MyIC Desktop .................................... 108
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