Alcatel-Lucent OpenTouch Troubleshooting Manual page 8

14.6.11 The Oxe phone set stay oos in MyIC Desktop ............................................ 108
14.6.12 No access to MTW from MyIC desktop "SetAllowedMessages: Message
ServerInterface.AddAvatar doesn´t exist" .................................................................. 108
14.6.13 Error message pop up "User Information - Telephony out of service (Personal
Computer)" ................................................................................................................ 108
14.6.14 No way to make call from Teamwork windows ......................................... 108
14.6.15 Error 2738 can not run VBScript ................................................................ 109
14.6.16 Pop up activex Video ................................................................................. 110
14.6.17 Install Active X on Windows 7 professionnal ............................................. 110
14.6.18 Outlook 2007 client does not start ............................................................ 111
14.6.19 Change the MyIC password policy ............................................................ 111
14.6.20 Disable the pop up conversation windows on call ..................................... 112
14.6.21 MyIC presence OFFLINE and my status is grey .......................................... 112
14.6.22 MyIC Desktop load CPU ............................................................................ 112
14.6.23 MyIC presence NOT PRESENT ................................................................... 112
14.6.24 Pop up for away timer MTWOptionPack.cab ............................................. 113
14.6.25 How to avoid the automatic upgrade of MyIC Desktop ............................. 113
14.6.26 Logon MyIC ............................................................................................... 113
14.6.27 QWave service must be running ............................................................... 114
14.6.28 MyIC Desktop SIP the audio volume is reset after each start ..................... 115
14.6.29 Wrong behaviour on client after ICS to OT MyIC desktop client update .... 115
14.6.30 VoIP audio quality issue with MyIC............................................................ 115
14.6.31 MyIC Desktop Nomadic SIP for Oxe user................................................... 116
14.6.32 MyIC Mobile cannot call to an external user Oxe SIP error 488 ................. 116
14.6.33 Call box MyIC not working ........................................................................ 117
14.6.34 OTS does not start ..................................................................................... 117
15. MYIC DESKTOP PLUGIN ......................................................... 118
15.1 Prerequisites : .................................................................................... 118
15.2 Log setting ......................................................................................... 118
15.3 Use case ............................................................................................ 118
15.3.1 OpenTouch extension outlook 2007 disabled ........................................... 118
15.3.2 No Outlook Extensions start button in Outlook 2007 ................................ 119
15.3.3 OpenTouch extension outlook ................................................................... 119
15.3.4 Exception when assignation UM mail box to user ..................................... 120
15.3.5 No MyIC start button in outlook ................................................................ 121
15.3.6 No way to create UM mail box .................................................................. 121
15.3.7 Crash of outlook when clic on start MyIC button ....................................... 121
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