Install A New License; Keywords In Log Files; Chameleon Logs; Otms - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Show the licenses provided by flex service. Extract example:
15:42:29 (lmgrd) -----------------------------------------------
15:42:29 (lmgrd) Please Note:
15:42:29 (lmgrd)
15:42:29 (lmgrd) This log is intended for debug purposes only.
....
15:42:29 (lmgrd)
15:42:29 (lmgrd) -----------------------------------------------
15:42:29 (lmgrd) FLEXnet Licensing (v11.9.1.0 build 89952 i86_lsb) started on tsse041 (linux)
(2/19/2013)
15:42:29 (lmgrd) Copyright (c) 1988-2010 Flexera Software, Inc. All Rights Reserved.
15:42:29 (lmgrd) US Patents 5,390,297 and 5,671,412.
15:42:29 (lmgrd) World Wide Web:
15:42:29 (lmgrd) lmdown/lmreread only allowed on this machine
15:42:29 (lmgrd) License file(s): /var/data/licenses/boulch_otms12_000c29daea35-old_generator.ice
/var/data/licenses/alc
otuc.lic
15:42:29 (lmgrd) lmgrd tcp-port 27000
15:42:29 (lmgrd) Starting vendor daemons ...
15:42:29 (lmgrd) Started ALCFIRM (internet tcp_port 38482 pid 16445)
...
10.4

Install a new license

as root
1. service flexlmd stop
2. load new licences
3. Check that the lmgrd ALCFIRM and genesys.d process are stopped
service flexlmd start
4.
10.5

Keywords in log files

10.5.1 Chameleon logs

If errors in Chameleon logs like :
01 Mar 2011 09:22:53,494 INFO [CHAMELEON_CORE] (AlcEventServer.java:220) - [run] - Step13/15 - Waits
until one call server is declared
01 Mar 2011 09:22:54,077 ERROR [CHAMELEON_CORE] (AlcCallServerInfo.java:152) - getPabxType -
CORRUPTED LICENSE FILE or LICENSE SERVER UNREACHABLE
01 Mar 2011 09:22:54,265 ERROR [CHAMELEON_CORE] (AlcCallServerInfo.java:152) - getPabxType -
CORRUPTED LICENSE FILE or LICENSE SERVER UNREACHABLE
01 Mar 2011 09:23:02,652 ERROR [RMI TCP Connection(5)-172.27.138.90] (AlcService.java:50) - API
Framework initialization is not finished
This means FEATURE PCXTYPEALCFIRM 1.0 31-dec-2011 1 SIGN="0168 \ is missing in license file
10.6

OTMS

The OpenTouch OfferID.ice license contains the @MAC of the OpenTouch server as well the 8770 handle
SERVER hostname 68b599741af4 27000
The OXE license contains the Handle 4760.
spadmin menu 2 :
DLL version = 0121
File version = 45
Ed.15 / June 2013
http://www.flexerasoftware.com
39/182 TG0064