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Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
<domain id="_status">
<attribute widget="TEXTFIELD" value="0" type="INT" id="_numberInDB"/>
<attribute widget="TEXTFIELD" value="0" type="INT" id="_numberInXmlStream"/>
</domain>
18 Feb 2013 14:02:06,085 ERROR [main] com.alcatel.phileas.um.GlobalSingleton
(GlobalSingleton.java:198) - [GlobalSingleton] > Exception java.lang.NullPointerException
at com.alcatel.phileas.um.GlobalSingleton.<init>(GlobalSingleton.java:188)
at com.alcatel.phileas.um.GlobalSingleton.getInstance(GlobalSingleton.java:95)
at
com.alcatel.ecc.contextlistener.VoiceAppsContextListener.initVoiceAppIfNeeded(VoiceAppsContextListener.j
ava:238)
at
com.alcatel.ecc.contextlistener.VoiceAppsContextListener.initVoiceApp(VoiceAppsContextListener.java:267)
Solution : check the TUI voicemail declaration and user population field.
It must be oxe callserver for voicemail for users handled by OXE
It must be communication server for voicemail handled by communication server
Restart tomcat after modifications
TG0064
126/182
Ed.15 / June 2013
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Troubleshooting
