Use Cases; Icm User Call Oxe User : No Way To Retrieve Call; Error Message "Trunk Group Id: No Free Hybrid Bus Access; Error Message "No Fict. Trunk Id Free - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
(602)ice2-oxe> motortrace 3
motortrace (v5.2.0) verbosity = 00000000
sipmotor trace-level set 3 (All traces).
(602)ice2-oxe> traced > /tmpd/sipmotor-trace.txt &
[1] 4439
To stop the trace
(602)ice2-oxe> killall traced
[1]+ Terminated
(602)ice2-oxe>
The results will be on the file /tmpd/sipmotor-trace.txt
2. iP traffic
you can also catch the iptraffic in a file by command as root
602)ice2-oxe> su
password:
root@ice2-oxe mtcl]# tcpdump -s 2000 -w /tmpd/iptraffic-oxe.cap &
[1] 4473
root@ice2-oxe mtcl]# tcpdump: listening on eth0, link-type EN10MB (Ethernet), capture size 2000
bytes
root@ice2-oxe mtcl]#
to stop
[root@ice2-oxe mtcl]# killall tcpdump
1293 packets captured
1293 packets received by filter
0 packets dropped by kernel
[1]+ Done tcpdump -s 2000 -w /tmpd/iptraffic-oxe.cap&
[root@ice2-oxe mtcl]#
The results will be in the file /tmpd/iptraffic-oxe.cap
21.5

Use cases

21.5.1 ICM user call OXE user : no way to retrieve call

mgr / SIP / SIP Ext Gateway Ignore inactive/black hole + True

21.5.2 Error message "Trunk Group ID: No free Hybrid Bus Access"

Symptom: MGR error message "Trunk Group ID: No free Hybrid Bus Access" when creating the SIP trunk
group.
Diagnosis: hardware.mao file gets an incorrect value for the "PARA_MAO 5". It should be 0 instead of 1
Root cause seems the fact that there are no VHE/8082 on your system. To be solved by ACTIS team
Solution: manual modification of hardware.mao text file (plus the one present in offerID.zip)
In case of OTBE, "replay" the postinstall script:
- Uplodad these new OPS files to /tmp of OpenTouch
- Stop the OXE and 8770 virtual machines
- As root execute "reset-firstsetup.sh"
- It will reboot the server and you will get the wizard in order to reconfigure all your settings. (All
management done on the VM in case of bics will also be erased)

21.5.3 Error message "No fict. Trunk ID Free"

Symptom : no SIP trunk created during installation
TG0064
traced >/tmpd/sipmotor-trace.txt
164/182 Ed.15 / June 2013