To Setup Logs 8770 Client; Main Logs Description; Patch Installation; Messages Flow - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
>> Ldap port : 389
>> Ticket database password : sql
You can send to Technical Support the compressed file c:\TS\NMC-BETA-BZH_Wed0601.ace

12.3.2 To setup logs 8770 Client

>> modify \\8770\client\bin\omnivistaLog.properties
log4j.rootLogger=debug, R
log4j.appender.R.File=8770Client.log
log4j.appender.R.MaxFileSize=5000KB
log4j.appender.R.MaxBackupIndex=2
>> cd \\8770\client\bin
>> Runnmc.bat –debug

12.3.3 Main Logs description

DM.log
NMCCMISD_1.log
NMCCOM_SERVER_1.log
NMCFaultManager_1.log
NMCFaultManager_AlarmTrigger_1.log
NMCFaultManager_ICEService_1.log
NMCGCS_Admin_1.log
NMCGCS_Config_1.log
NMCICEConfiguration.log
NMCLdapPlugins_1.log
NMCLicServer_1.log
NMCSyncLdapPbx_1.log
NMCsave_restore_1.log
NMCsvc_mgr_1.log
UUM.log
WS.log
patch_installer.log
12.4

Patch installation

To install a patch on 8770:
- copy the patch(es) (Patch_xxxxxxx.ace) in the folder \8770\install\patches
- launch the \8770\Install\PatchInstaller.exe.
- Once finished consult the patch_installer.log and patch_history.ini files
Warning:
8770 services are stopped during patch installation and therefor the server is out of service during this
operation.
12.5

Messages flow

Ed.15 / June 2013
Device Manager actions
Cmise dialog with OXE
Connections to OXE
Incidents and events from OXE
Email sendings, scripts executed
scheduled for specific alarms
Alarms from OpenTouch
OXE configuration
OXE configuration
OpenTouch configuration and
synchronization
Info about Directory user and PCX
device link auto creation.
Usefull info about 8770 license
OXE synchonization
Opentouch, OXE, 8770
backup/restore
All about the 8770 services
Actions in the UUM application
Information about Web Services
used for openTouch
Patches installation status
55/182 TG0064