Alcatel-Lucent OpenTouch Troubleshooting Manual page 4

11. MAINTENANCE ........................................................................ 45
11.1 Open Touch Services ............................................................................ 45
11.1.1 How to know if the system is OT or OTBE .................................................... 46
11.2 Install the CME on Windows 7 .............................................................. 46
11.3 sosreport .............................................................................................. 46
11.4 pgadmin .............................................................................................. 46
12. 8770 ........................................................................................ 50
12.1 8770 : Software overview ..................................................................... 50
12.2 Access to OpenTouch ........................................................................... 52
12.2.1 8770 access to OpenTouch configuration .................................................... 52
12.2.2 8770 access to Oxe configuration ................................................................ 53
12.2.3 8770 for package deployment .................................................................... 54
12.3 Logs setting .......................................................................................... 54
12.3.1 To collect logs .............................................................................................. 54
12.3.2 To setup logs 8770 Client ............................................................................ 55
12.3.3 Main Logs description ................................................................................. 55
12.4 Patch installation .................................................................................. 55
12.5 Messages flow...................................................................................... 55
12.6 Trigger email sending or script execution on some alarms .................... 56
12.6.1 OT 8770 SNMP principles ............................................................................ 61
12.6.1.3 Interchange between OT and 8770 ............................................... 62
12.7 Use cases ............................................................................................. 66
12.7.1 8770 Setup from DVD request "Please insert the disk 1" ............................ 66
12.7.2 8770 Ice account password lost ................................................................... 66
12.7.3 8770 No access to the remote console ........................................................ 66
12.7.4 No access to 8770 admin after upgrade ..................................................... 66
12.7.5 Change the 8770 password ........................................................................ 66
12.7.6 Vital Suite not started default MySQL DBA .................................................. 66
12.7.7 Installation stopped due to request ldap to be stopped ............................... 66
12.7.8 MySQL not accessible by 8770 application .................................................. 66
12.7.9 Access to 8770 authentication failed ........................................................... 67
12.7.10 8770 installation failed http port 80 detected as already in use .................. 67
12.7.11 Error message « remote exception » ............................................................ 67
12.7.12 Error message « remote exception » ............................................................ 67
12.7.13 Error message "Remote exception from OT : template id cannot be null" ... 67
12.7.14 Error message "Transport error : 503 Error :
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