Maintenance; Open Touch Services - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
ICE_USER_DEVICE_A Total number of devices that can be associated to the
SSOCIATION total of users (1000 for OTBE 500, 3000 for OTBE1500
and OTMS
ICE_MESSAGING Users access to voice mails services. UM or LS
ICE_CONFERENCING Conferencing user options
ICE_ENCRYPTION Signaling and media encryptions for ICM users
ICE_AUTOMATED_AT Automated Attendant
TENDANT
ICE_NUMBERTTSLAN Number of TTS languages option
GUAGES
ICE_IMAP_SESSION
ICE_EMAIL_READING
OAMP_CONFIG Configuration access throught ICS Cms Management
web service
OAMP_KPIPERF Access to KPI performance MIB for a hypervisor like
the 8770
OAMP_VOIPPERF Access to VOIP performance tickets throught ICS Cms
Management web service
OAMP_ALARMS Access alarms throught SNMP for a hypervisor like
8770
OAMP_SECURITY
ACS_AUDIO_PORTS
ACS_G729_AUDIO_P
ORTS
ACS_OPERATOR_CO Always 1
NSOLE
ACS_VIDEO Always 1
ACS_CONTACT_LIST Always 1
S
ACS_CALENDAR_PRE Always 1
SENCE
ACS_APPSHARING_P Calculated based on desktop users
ORTS
ACS_FILE_ATTACHM 1 if ICE_DESKTOP > 0 or ICE_CONFERENCING > 0
ENT
ACS_APPLICATION_S 1 if ICE_DESKTOP > 0 or ICE_CONFERENCING > 0
HARING
ACS_WEB_PRESENT 1 if ICE_DESKTOP > 0
ATION
ACS_CONFERENCE_ 1 if ICE_CONFERENCING > 0
SCHEDULING
ACS_CONFERENCE_ 1 if ICE_CONFERENCING > 0
RECORDING
ACS_PBX_PRESENCE Always 1
_AGENT
PCXTYPE Always 1

11. Maintenance

11.1

Open Touch Services

To start / stop / status of the services.
Example : service iced status
To get a gloabal detail view : service --status-all
acapi:
Application (lcaproxy) is
acpid is stopped
Ed.15 / June 2013
(ALCFIRM) ICE_USER_DEVICE_ASSOCIATION
(ALCFIRM) ICE_MESSAGING
(ALCFIRM) ICE_CONFERENCING
(ALCFIRM) ICE_ENCRYPTION
(ALCFIRM) ICE_AUTOMATED_ATTENDANT
(ALCFIRM) ICE_NUMBERTTSLANGUAGES
(ALCFIRM) ICE_IMAP_SESSION
(ALCFIRM) ICE_EMAIL_READING
(ALCFIRM) OAMP_CONFIG
(ALCFIRM) OAMP_KPIPERF
(ALCFIRM) OAMP_VOIPPERF
(ALCFIRM) OAMP_ALARMS
(ALCFIRM) OAMP_SECURITY
(ALCFIRM) OUT: "ACS_AUDIO_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
(ALCFIRM) OUT: "ACS_G729_AUDIO_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
(ALCFIRM) ACS_OPERATOR_CONSOLE
(ALCFIRM) ACS_VIDEO
(ALCFIRM) ACS_CONTACT_LISTS
(ALCFIRM) ACS_CALENDAR_PRESENCE
(ALCFIRM) OUT: "ACS_APPSHARING_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
(ALCFIRM) ACS_FILE_ATTACHMENT
(ALCFIRM) ACS_APPLICATION_SHARING
(ALCFIRM) ACS_WEB_PRESENTATION
(ALCFIRM) ACS_CONFERENCE_SCHEDULING
(ALCFIRM) ACS_CONFERENCE_RECORDING
(ALCFIRM) ACS_PBX_PRESENCE_AGENT
(ALCFIRM) PCXTYPE
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