Alcatel-Lucent OpenTouch Troubleshooting Manual page 11

20.4 Memory load ...................................................................................... 157
20.4.1 free - Physical memory and swap status .................................................... 157
20.5 Licensing ............................................................................................ 159
20.5.1 lmutil - FlexLM utilities .............................................................................. 159
20.6 System information collection ............................................................. 159
20.6.1 sosreport - Red Hat system status archive generation ............................... 159
20.6.2 version.txt - OT version information .......................................................... 159
20.6.3 Logzipper.bin - Alcatel - Lucent logs collection ......................................... 160
20.6.4 checkSystemLinux.sh - Check system and IP/DNS configuration ............... 160
20.7 openssl - Certificate verification ......................................................... 160
20.8 crontab - Task scheduler .................................................................... 160
20.9 egrep - Generic log file analysis ......................................................... 160
21. OXE ....................................................................................... 162
21.1 Software overview .............................................................................. 162
21.2 Access to OXE configuration ............................................................... 162
21.3 Configuration ..................................................................................... 162
21.3.1 Example .................................................................................................... 162
21.4 Logs setting ........................................................................................ 163
21.4.1 To setup logs ............................................................................................. 163
21.5 Use cases ........................................................................................... 164
21.5.1 ICM user call OXE user : no way to retrieve call ........................................ 164
21.5.2 Error message "Trunk Group ID: No free Hybrid Bus Access" .................... 164
21.5.3 Error message "No fict. Trunk ID Free" ..................................................... 164
21.5.4 Calls between OXE user and ICM users failed if OFS server is managed on the
OpenTouch server ..................................................................................................... 165
21.5.5 ICM user aren't reachable from attendant on OXE .................................... 165
21.5.6 OpenTouch PSTN outgoing calls to GSM leads to SIP error 502 ................ 165
21.5.7 Call to mobiles are cut .............................................................................. 165
21.5.8 OpenTouch blind transfer 8082-IPTouch MyIC Phone call flow fail ........... 165
21.5.9 Blind transfer from OXE to ICM user results without audio ........................ 166
21.5.10 Opentouch caller Id is incomplete or wrong .............................................. 166
21.5.11 No call from Oxe user to OT user .............................................................. 166
21.5.12 No incoming call fromDSL box .................................................................. 166
22. MYIC PHONE VHE .................................................................. 167
22.1 Architecture ....................................................................................... 167
22.1.1 Software description .................................................................................. 167
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