Related Manuals for Alcatel-Lucent OPENTOUCH ALE-500
Summary of Contents for Alcatel-Lucent OPENTOUCH ALE-500
- Page 1 ® OPENTOUCH SUITE FOR MLE ALE-500 Enterprise DeskPhone ALE-400 Enterprise DeskPhone ALE-300 Enterprise DeskPhone User Manual 8AL90399ENAAed01 W2140...
- Page 2 User Manual Introduction Thank you for choosing an Alcatel-Lucent Enterprise desk phone. This document describes the services offered by the following desk phones in connection with an OmniPCX Enterprise system. • ALE-500 Enterprise DeskPhone (ALE-500). • ALE-400 Enterprise DeskPhone (ALE-400).
- Page 3 User Manual The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if the corresponding feature is not configured on your telephone system. All labels are displayed in color and are italicized.
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Page 4: Table Of Contents
User Manual Getting to know your telephone ALE-500 Enterprise DeskPhone 1.1.1 Phone description 1.1.2 Virtual keyboard / Virtual add-on module 1.1.3 Ordering options and supported accessories ALE-400 Enterprise DeskPhone 1.2.1 Phone description 1.2.2 Ordering options and supported accessories ALE-300 Enterprise DeskPhone 1.3.1 Phone description 1.3.2... - Page 5 User Manual 2.16 Mute, so that your contact cannot hear you 2.16.1 From the set 2.16.2 From the Bluetooth® handset (Bluetooth® wireless handset) 2.16.3 From the headset 2.17 Forwarding calls to your voice message service 2.18 Consulting your voice mailbox 2.19 Sending a text message to an internal contact 2.20...
- Page 6 User Manual 2.50 ACD: Agent set/ Supervisor station 2.50.1 Agent set 2.50.2 Open an agent session (LogOn) – Agent set 2.50.3 ACD application welcome screen – Agent set 2.50.4 Close an agent session (LogOff) 2.50.5 Supervisor station 2.50.6 Open a supervisor session (LogOn) 2.50.7 Processing group- Supervisor entry/withdrawal 2.50.8 Supervision or acceptance of an assistance request Do more with your desk phone...
- Page 7 User Manual 4.26 Contacting your administrator (Technical support) 4.26.1 Date code / Technical code 4.26.2 Software version 4.26.3 Hardware model 4.26.4 Documentation 4.26.5 Rainbow 4.26.6 Legal notice 4.26.7 Access to administrator configuration 4.26.8 Auto update the desk phone via USB key 4.26.9 Send your desk phone or your add-on module to support 4.26.10 Copy logs on USB drive Accessories...
- Page 8 User Manual Technical specifications Ordering information Guarantee and clauses Safety Instructions Regulatory Statements Quick guide 8AL90399ENAAed01 8 /101...
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Page 9: Getting To Know Your Telephone
User Manual 1 Getting to know your telephone ALE-500 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio. -
Page 10: Virtual Keyboard / Virtual Add-On Module
User Manual 1.1.2 Virtual keyboard / Virtual add-on module In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric keyboard and an alphabetic keyboard. The appearance depends on the selected skin. Browse between different screens by swiping left or right: 1.1.3 Ordering options and supported accessories There are three commercial variants of the ALE-500:... -
Page 11: Enterprise Deskphone
User Manual ALE-400 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and an intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio. -
Page 12: Ordering Options And Supported Accessories
User Manual 1.2.2 Ordering options and supported accessories There are two commercial variants of the ALE-400: • The desk phone with cordless handset (ALE-400, ALE-160, ALE-108). • The desk phone with corded handset (ALE-400, ALE-150). Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108), an expansion module (ALE-120) or a Bluetooth®... -
Page 13: Enterprise Deskphone
User Manual ALE-300 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience and increased convenience with an outstanding wideband audio quality or super wide band using the ALE-150 SWB Corded Handset. -
Page 14: Ordering Options And Supported Accessories
User Manual 1.3.2 Ordering options and supported accessories The ALE-300 Enterprise DeskPhone is available in one version: the desk phone with corded handset. Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108) and an expansion module (ALE-120). Removable keys (ALE-400, ALE-300) Depending on the configuration of the system, three keys can have different features. -
Page 15: To Install New Keys
User Manual 1.4.1 To install new keys The extra keys are provided hanging on a support so that they do not get lost. The new key is easily detached. • On the desk phone, take the key to replace between thumb and forefinger and pull gently to remove it. -
Page 16: Unboxing
User Manual Unboxing Your phone is modular. Several options are possible depending on your specific requirements. Options delivered in the box depend on the model of your desk phone. The following table lists all options regarding the model of your desk phone. You can order a compatible accessory to make your desk phone evolve. -
Page 17: Smart Pad
User Manual Smart Pad 1.7.1 Description Hands-free/Loudspeaker key Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit blue). When a call is in progress, pressing this key switches from hands-free mode to headset or handset mode. A long press activates the loudspeaker when a call is in progress via the handset or headset. -
Page 18: Smart Pad Gesture
User Manual 1.7.2 Smart Pad gesture Short press Long press Rotate The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any actions. 1.7.3 The Smart Pad contains a large number of notifications indicated by the color of the leds. The ring around the Smart Pad and the keys can light up depending on the event. - Page 19 User Manual 1.7.3.3 LED management Legend: Switch off Strongly lit in blue Blinking in blue Dimly lit leds indicate the available actions. Smart Pad ring In idle state, awake, Interphony activated Incoming call (ringing) In conversation with handset or headset In conversation in hands- free mode Muted with handset or...
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Page 20: Change The Theme (Skin) Of Your Phone
User Manual 1.7.3.5 Other use cases Idle state Boot During boot phase, boot steps are represented by lit led on the Smart Pad ring: finished steps are fully lit up in blue, current booting step is blinking in blue and next steps will be off. Update During software update, the Smart Pad ring rotates clockwise in purple until the update is finished. -
Page 21: Welcome Screens
User Manual Welcome screens Example of the ALE-400 home page 1.9.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting tabs at the top of the screen. Depending on your phone, touch the tab at the top of the screen (touch screen) or use the left or righr navigation keys to select it. -
Page 22: Main Screen And Navigation Keys
User Manual 1.9.3 Main screen and navigation keys Customization area: The company/logo of your enterprise can be added in this area (ALE-500 / ALE-400). Top bar (date, time, status icons). Desk phone dynamic status (optional, depending on system configuration). Display the page by selecting the corresponding tab. Forward icon. -
Page 23: Call Management Screen
User Manual 1.9.4 Call management screen Customization area: The company/logo of your enterprise can be added in this area (ALE-500 / ALE-400). Tabs: incoming call icon, call in progress, call on hold, … notification (popup) of incoming call softkeys: actions available depending on the call status (when presentation screen is not displayed) Left-right navigator: Each tab corresponds to a call, the status of which is symbolized by its icon (in... -
Page 24: User Local Menu
User Manual 1.10 User local menu : open the user local menu. The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu The user local menu depends on the type of the set. →... - Page 25 User Manual Bluetooth Use this menu to configure the Bluetooth® device (optional). This menu is displayed only if the desk phone is equipped with: ALE-108 Wireless Module: • Enable Enable or disable Bluetooth® function (check or uncheck the box). • Devices Display all paired Bluetooth®...
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Page 26: Status Icons/ Call Icons
User Manual 1.11 Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority. -
Page 27: Permanent Features Keys
User Manual 1.12 Permanent features keys This chapter displays all permanent features keys available on your desk phone. The keys depend on the model of your desk phone. They are located around the screen and on the Smart Pad. • Hang up key (lit in red) to end a call or to go back to the homepage during programming. -
Page 28: Alphanumeric Keyboard (Ale-400, Ale-300)
User Manual 1.13 Alphanumeric keyboard (ALE-400, ALE-300) Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the alphanumeric key. When you are in a text zone, you can switch to the alphabetic keyboard by selecting this key. -
Page 29: Connectors
10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45). Use this port to connect the desk phone to the enterprise network. . Use only Alcatel-Lucent Enterprise compatible handset (ALE-150 Wired handset connector (RJ11) SWB Corded Handset). Universal Serial Bus (USB-C) connector USB connectors (Universal Serial Bus) –... -
Page 30: Using Your Telephone
User Manual 2 Using your telephone Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls •... -
Page 31: Receiving A Call
User Manual • Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Dial the destination number. • Hands-free Dial the destination number. • Programmed line key. • Dial by name (enter the first letters of the contact's name on the alphapad and press OK to start the search). -
Page 32: Switching Between Audio Modes
User Manual Switching between audio modes During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is displayed: . This feature depends on connected devices and the default device selected in the phone configuration. -
Page 33: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature
User Manual Activating the loudspeaker during a conversation (handset lifted) - Group listening feature Activate or deactivate the loudspeaker when you are in conversation using the handset or the headset. • Activate loudspeaker (long press) The key is blinking blue ( •... -
Page 34: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)
User Manual Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) If you have programmed a direct call key, select it to make the call. Depending on your desk phone model and the system configuration, the following keys can be programmed (see chapter: Programming keys for call numbers and functions). -
Page 35: Call Back An Unanswered Call
User Manual 2.12 Call back an unanswered call 2.12.1 Call back the last caller • Reach the 'Menu' page. • Events • Last caller Call back the last caller. 2.12.2 List of last callers • Use one of the following: Non replied call / xx Non replied calls o Reach the 'Menu' page. -
Page 36: Cancelling An Automatic Callback
User Manual 2.13.1 Cancelling an automatic callback • When your phone rings. • Call back Cancellation of callback request acknowledged. Canceling the callback request is only possible when the contact you tried to reach released the line. 2.14 Receiving interphony calls You can answer a call without lifting the handset. -
Page 37: Mute, So That Your Contact Cannot Hear You
User Manual 2.16 Mute, so that your contact cannot hear you You can hear your contact but he/she cannot hear you: 2.16.1 From the set • During a conversation. • Disable microphone When muted, the key is lit in blue and the Smart Pad in red •... -
Page 38: Sending A Text Message To An Internal Contact
User Manual 2.19 Sending a text message to an internal contact This feature depends on the system configuration. If necessary, contact your administrator. The receiver must have the ability to receive messages. : If your desk phone is equipped with the magnetic keyboard, use it to enter letters. If not, use the alphanumeric keyboard to enter letters. -
Page 39: Consulting Text Messages
User Manual 2.20 Consulting text messages You are notified of a new event when the message key is flashing. • Number of messages received. • New text message/ New text messages • Read message Display name of sender, with date, time and ranking of message. •... -
Page 40: Common Hold
User Manual Retrieve the call on hold Use one of the following: • Select the call on hold icon from the conversation screen. • • Hang up, your phone is ringing, then answer the call. • Select the tab which is displaying the call on hold Retrieve •... -
Page 41: Making A Second Call During A Conversation
User Manual 2.23 Making a second call during a conversation • During a conversation. • New call The first call is on hold. • Number of second contact. Other methods for calling a second contact • Dial directly the number for your call (if DTMF is not activated by default on your system). •... -
Page 42: Switching Between Calls (Broker Call)
User Manual 2.25 Switching between calls (Broker call) During a conversation, a second call is on hold. Use one of the following: • Select the call on hold icon from the conversation screen. • Select the tab which is displaying the call on hold (depending on your desk phone, touch the tab ou use the navigation keys) Retrieve •... -
Page 43: After The Conference, To Leave Your Two Contacts Talking Together
User Manual 2.27.3 After the conference, to leave your two contacts talking together • Use one of the following: Transfer • Hang up. Depend on system configuration for specific countries as United States. 2.27.4 View information about the other people in the conference •... -
Page 44: Join A 'Meet Me' Conference
User Manual 2.29.2 Join a 'Meet me' conference Once set-up by the conference initiator, other participants can join the 'Meet me' conference. • Enter the joining code for the 'Meet me' conference. This code is defined by the administrator during system configuration. If necessary you may need to contact your administrator. •... -
Page 45: Forwarding Calls To Another Number (Immediate Forward)
User Manual 2.33 Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.). • Select the forward icon: • Immediate fwd • Number to be called Forward is acknowledged. •... -
Page 46: Forwarding Your Calls From The Receiving Terminal ('Follow Me')
User Manual 2.36 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function. • Select the forward icon: • Other forward Remote forward • Enter the number of the phone you want to receive calls. •... -
Page 47: Cancelling All Forwards
User Manual 2.39 Cancelling all forwards • Use one of the following: o Select the forward icon: o Reach the 'Menu' page Forward • Deactivate To cancel all forwards, you can programme another type of forward too. 2.40 Leaving a text message for internal callers You can leave a text message on your terminal which will be displayed on the screen of the terminal calling you. -
Page 48: Manager/Assistant Filtering
User Manual 2.42 Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants. The programmed key has to be configured by the system. From the manager or assistant telephone •... -
Page 49: Calling An Internal Contact On His/Her Pager
User Manual 2.45 Calling an internal contact on his/her pager The number called does not answer and you know that the person called has a pager: • Dial the destination number. • Paging • Dial the destination number Paging in progress is displayed. Your contact can answer from any telephone in the system. -
Page 50: Acd: Agent Set/ Supervisor Station
User Manual 2.50 ACD: Agent set/ Supervisor station 2.50.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 2.50.2 Open an agent session (LogOn) – Agent set • Reach the 'Menu' page. •... -
Page 51: Close An Agent Session (Logoff)
User Manual • ACR manage. The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned or deleted one by one or globally. • Help During a communication, the agent can send an assistance request to the supervisors. This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request. -
Page 52: Supervision Or Acceptance Of An Assistance Request
User Manual 2.50.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help ' function key in the 'Perso ' page. •... -
Page 53: Do More With Your Desk Phone
“ 8AL90345ENAA (https://myportal.al-enterprise.com/alebp/s/PN/8AL90345ENAA) Effortless deployment In this section we describe how to manually configure your desk phone for remote use. Alcatel-Lucent Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. -
Page 54: First Connection As Remote Working
User Manual 3.1.2 First connection as remote working When you connect your desk phone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your desk phone (depending on the VPN configuration). -
Page 55: Change The Configuration
User Manual Select this icon to return to the main menu. If you leave the PIN code request menu when the phone is starting, the phone will start without VPN activated. If an error occurs when your phone is running in remote mode, a popup is displayed with an error message. -
Page 56: Reconnect Your Desk Phone In Your Business Place
User Manual 3.1.6 Reconnect your desk phone in your business place Your phone is already configured for remote working. • Connect your desk phone to the network (and plug in the power jack if you are using an external power adapter). •... -
Page 57: Beacon: Using Your Desk Phone For Geo-Localization In The Enterprise
User Manual Beacon: using your desk phone for geo-localization in the enterprise Your desk phone can behave as a beacon, by periodically emitting data, using BTLE (Bluetooth® Low Energy) technology (it has a built-in beacon). A beacon is a small Bluetooth® radio transmitter. it repeatedly transmits a single signal that other devices can use. -
Page 58: Visual Notification Assistant (Vna)
User Manual Visual Notification Assistant (VNA) The purpose of the VNA feature is to allow instant distribution of an audio message (notification) to all members of a group (large or not) defined by the administrator. Your desk phone can be used to broadcast an urgent message to the greatest number of employees. -
Page 59: Programming Your Telephone
User Manual 4 Programming your telephone Initializing your voice mailbox • Light flashes (blue). • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: •... -
Page 60: Modify The Password For Your Voice Mailbox
User Manual 4.3.1 Modify the password for your voice mailbox • • Voice mail / New voice message / x New voice messages • Enter your personal code. • Perso options Password • New code (4 digits). • Apply • As long as your voice mailbox has not been initialized, personal code is 0000. -
Page 61: Audio Ambiences
User Manual 4.4.2.2 Activate/deactivate meeting mode (progressive ringing) • More options Progressive ringing To activate. Progressive ringing To deactivate. • End / To adjust other audio features. 4.4.2.3 Activate/deactivate discreet ring mode • More options One beep before ringing / Three beeps before ringing To activate. -
Page 62: Adjusting The Brightness Of The Desk Phone
User Manual Adjusting the brightness of the desk phone Adjust the brightness of the display, the LEDs, the keys (add-on) and the logo light on the back shell. 4.7.1 Auto-adjusting of the brightness The phone can automatically adjust the display brightness, LED and busy light logo on the back shell depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor). -
Page 63: Selecting The Welcome Page
User Manual Selecting the welcome page This function is used to choose the page displayed by default on the telephone. • Reach the 'Menu' page. • Settings Phone Homepage • Enter your password (if required) and apply. • Select the default page (Menu, Perso, Info, Last page seen…). •... -
Page 64: Customize The Color And The Style Of Programmable Softkeys
User Manual If the key is not programmed yet: • Select the key to program. • Enter your password (if required) and apply. • Use one of the following: Speed dial To program a number. Services To program a function. If the key is already programmed: •... -
Page 65: Modify A Programmed Key
User Manual 4.12 Modify a programmed key • long press (Or Reach the 'Menu' page Settings Phone Key program Perso page) • Select the key to modify. • Enter your password (if required) and apply. • Modify • 4.13 Delete a programmed key •... -
Page 66: Call The Associated Set
User Manual 4.15 Call the associated set The number of another set can be associated with your set number (see Modify the associated number). To call it: • Reach the 'Menu' page. • Settings My services Consultation Associate services Call associate 4.16 Forward your calls to the associated number If you have previously defined an associated number, you can forward your calls to this number. -
Page 67: Create, Modify Or Consult Your Interphony List (Max. 10 Numbers)
User Manual 4.19 Create, modify or consult your interphony list (max. 10 numbers) • Reach the 'Menu' page. • Settings My services Interphony • Enter your password. • Select an entry. • Follow the on-screen instructions. 4.20 Install a USB accessory (Headset, Handsfree, Loudspeaker) •... -
Page 68: Manage Connected Devices
User Manual 4.22 Manage connected devices All audio devices connected or integrated to the desk phone can be listed. Devices are listed according to 4 types of accessories: handset, headset, handsfree, loudspeaker. For each type of accessory, you can see how the device is connected. In the following example, the desk phone is equipped with one wired handset, two headsets (USB, default and Bluetooth®), one integrated hands-free module and one integrated loudspeaker module. -
Page 69: Using A Bluetooth® Wireless Technology Headset
User Manual 4.23 Using a Bluetooth® Wireless Technology headset This feature is only available when your desk phone is equipped with ALE-108 wireless module. Otherwise the corresponding menu is not displayed or is inactive. Refer to the user documentation supplied with the headset. -
Page 70: Hardware Model
User Manual 4.26.3 Hardware model The hardware model can be viewed on the phone: • About Hardware (If available on your phone). 4.26.4 Documentation Display a QR code to directly access documentation for your desk phone. Scan the QR code and open the URL in your favorite web browser. -
Page 71: Auto Update The Desk Phone Via Usb Key
User Manual 4.26.8 Auto update the desk phone via USB key You can use an USB-C key. The key has to be formated in FAT32 mode. • Create an empty text file on the USB key: upgrade.auto Please check that the file does not have the.txt extension (especially when the file extension is hidden in system preferences). -
Page 72: Accessories
User Manual 5 Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. List of accessories For more details about references, consult chapter: Ordering information. -
Page 73: Wb Cordless Handset
User Manual ALE-160 WB Cordless Handset To use the Bluetooth® handset, your desk phone must be equipped with ALE-108 Wireless Module. The Bluetooth® settings menu is displayed only if the module is installed. The Bluetooth® feature must be enabled. 5.2.1 Description Power button / Line key Switch the device on/off: press and hold to switch the device on/off. -
Page 74: Unboxing
User Manual 5.2.2 Unboxing • ALE-160 WB Cordless Handset. • Battery pack placed on the handset. • Safety and regulatory instructions. 5.2.3 The LEDs are placed on the top of the handset and over the microphone. Blue, red and purple colors are used to inform you about the status of the handset. -
Page 75: Enable Bluetooth
User Manual To replace the battery, with the handset turned off: Press, then slide the piece towards the bottom of the device a few millimeters with your thumbs. Remove the piece by lifting it. Be careful not to break the clips. 3, 4, 5, Disconnect the old battery and replace it with the new one by joining the 2 connectors. -
Page 76: Pairing And Connecting The Bluetooth® Wireless Handset
User Manual 5.2.6 Pairing and connecting the Bluetooth® wireless handset Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. Pairing will create a wireless link between the Bluetooth® wireless handset and the desk phone. 5.2.6.1 Easy pairing Your device is designed to easy pair with the desk phone. -
Page 77: Voice Prompts
User Manual 5.2.8 Voice prompts The voice prompts help you to manage functions of the handset. Examples of voice prompt: “Power On”, “Power Off”, “Device connected”, “Device Disconnected”, “Battery low”, “Mute on”, “Mute off”, “English language”, “Pairing mode, waiting for connection”. Voice prompts are available in 8 languages (English, French, German, Italian, Japanese, Chinese Mandarin, Russian, Spanish). -
Page 78: Remove The Handset
User Manual 5.2.11 Remove the handset • The handset is connected. • Bluetooth Devices • Select the relevant device: “ALE-160 BT Handset”. • Remove • If voice prompts are enabled, you hear: “Pairing mode, waiting for connection”. The following message is displayed on the screen: “Device removed”. 5.2.12 Upgrade the handset The handset version is checked when the Bluetooth®... -
Page 79: Swb Corded Handset
User Manual ALE-150 SWB Corded Handset 5.3.1 Description The ALE-150 SWB Corded Handset is a super wide band comfort wired handset. 5.3.2 Unboxing • ALE-150 SWB Corded Handset. • RJ11 cable. • Safety and regulatory instructions. 5.3.3 Install a comfort wired handset Plug-in the wired handset to the appropriate connector - connector number in the picture: 4. -
Page 80: Magnetic Alphabetic Keyboard: Ale-100 Keyboard (Usb)
User Manual Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 5.4.1 Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. Country variants: •... -
Page 81: How To Use The Keyboard
User Manual 5.4.4 How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard. Below is a list of the function keys that allow you to access all the symbols. Caps lock: to write text in capital letters. -
Page 82: Customization Kit
User Manual ALE-140 Customization kit Please remove customization kit before sending back your desk phone or your add-on module to hardware support as hardware support will send back a generic phone. 5.5.1 Description The ALE-140 customization kit lets you change the color of your desk phone. A default kit is installed on your phone and you can purchase the other kits separately. - Page 83 User Manual 8AL90399ENAAed01 83 /101...
- Page 84 User Manual 5.5.3.1 Remove the customization kit This piece is clipped to the four Press, then slide the corners. We recommend starting Slide your fingernail along piece towards the bottom from the back of the desk phone. the piece to detach it from of the device a few Carefully insert a thin, non-sharp the phone.
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Page 85: Key Expansion Module
User Manual ALE-120 Key Expansion Module 5.6.1 Description The ALE-120 Key Expansion Module allows you to add 24 programmable keys with led to your desk phone. For the greatest comfort of use, it is equipped with 2 screens and a Smart Pad to navigate between pages. -
Page 86: Installation
User Manual 5.6.4 Installation The module can be installed on the right or left side of the desk phone if you are not using the handset. With the handset connected, it has to be installed on the right side. 5.6.4.1 Install the add-on to the desk phone •... - Page 87 User Manual 5.6.4.2 Install more than one add-on module It is possible to connect up to 3 similar add-on modules to a desk phone. For examples (depending on the model of your desk phone): Depending on the phone model, the number of add-on modules and the power supply, it may be necessary to connect an additional power supply (contact your administrator for more information): Number of add-on...
- Page 88 User Manual • The first add-on is connected to the desk phone. • Fix the add-on to the other add-on by using the provided foot clip. o Remove the cover on the foot of the desk phone or the installed add-on module, on the side where you want to attach the new add-on module.
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Page 89: Smart Pad
User Manual 5.6.5 Smart Pad Up-down navigator: used to scroll through the content of a page. Left-right navigator: in idle state, use this key to move from one page to another. Home key • Short press: Go back to the home page. •... -
Page 90: Wall Mounting Kit
User Manual ALE-110 Wall Mounting Kit 5.7.1 Wall mount installation 8AL90399ENAAed01 90 /101... - Page 91 User Manual First remove the keyboard and add-on if installed. Use the recommended screws. Depending on your country (United States), use a standard plate (not provided with the kit). Lift the phone foot. Put the support on the back side of the desk phone: 1.
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Page 92: Wireless Module
User Manual ALE-108 Wireless Module 5.8.1 Description The ALE-108 Wireless Module allows to add wireless features such as Bluetooth® and Wi-Fi for wireless LAN connection in future software version. This device offers a Bluetooth® and WLAN (Wi-Fi) radio interface. This module is required: •... -
Page 93: Third Parties Headset Certified In Developer And Solution Partner Program (Dspp)
The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise's platforms. It certifies proper inter-working with partner applications or devices. -
Page 94: Technical Specifications
User Manual 6 Technical specifications ALE-500 ALE-500 ALE-400 ALE-300 without handset With handset and With handset and With handset cable cable and cable Width 163 mm 228 mm 228 mm 228 mm Depth on a table 156 mm 162 mm 162 mm 162 mm Height... -
Page 95: Ordering Information
User Manual 7 Ordering information This list is not exhaustive and may change at any moment. ALE-300 IP DeskPhone w Corded Handset 3ML27310AA ALE-400 IP DeskPhone w Corded Handset 3ML27410AA ALE-400 IP DeskPhone w Cordless Handset 3ML27420AA ALE-500 IP DeskPhone w/o Handset 3ML27500AA ALE-500 IP DeskPhone w Cordless Handset 3ML27510AA... -
Page 96: Guarantee And Clauses
Always listen at moderate levels. Cleaning and disinfecting Refer to document: “How to clean and disinfect Alcatel-Lucent Enterprise terminals”. Wear gloves when cleaning products. Do not use harsh chemicals such as bleach, peroxide, acetone, ethyl acid, methyl chloride, ammonia, or multi-purpose cleaners to clean plastic, metal, rubber, or screen surfaces. -
Page 97: Regulatory Statements
User Manual Power supplies ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum. ALE-120: this product is supplied by ALE-300/400/500 Deskphone through USB-A port or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum. - Page 98 User Manual Canada Equipments with RF part comply with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. These products meet the applicable Innovation, Science and Economic Development Canada technical specifications.
- Page 99 Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
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Page 100: Quick Guide
Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site: https://www.al-enterprise.com/products. 8AL90399ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2021... - Page 101 Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site: https://www.al-enterprise.com/products. 8AL90399ENAAed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2021...