Myic Does Not Present The Login Window; Myic Start, Login But The Sip Device Stay Oos; Myic Mtw Has No Video; Myic Does Not Start After Login - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
From the execute field into the Start Windows Menu do : %appdata%
In the Alcatel folder, delete the /MPC directory to erase all the previous configurations files.
Restart the MyIC.

14.6.3 MyIC does not present the login window

Symptom : MyIC Dektop does not pop up the login window when starting
Diagnosis : in %appdata%/mpc/mpc.log : gateway timeout ....
Util.WebServices.HttpClientError
HttpClientError constructor from
HttpStatusCode : GatewayTimeout
Solution : the IE proxy does not allow the access to th OT, add in IE/internet option/connection/network
parameter/advanced : don't use proxy for the address that begin with : https://OT_FQDN

14.6.4 MyIC start, login but the sip device stay oos

Symptom : no register for the device in SIPServer
Check : configuration file : DNS

14.6.5 MyIC MTW has no video

Symptom : when a call is established, by pressing the video option of MTW box, the video does not start
Check that Internet Explorer has no proxy set and test

14.6.6 MyIC does not start after login

MyICSIP did not stat on port 5060
INTERNAL SIP ERROR when dialing
In %tmp%/Alcatel Lucent/MPC/SIPPhonelogtrace.txt
2010-12-29 08:49:43:575
2010-12-29 08:49:43:575
2010-12-29 08:49:43:575 STACK SIP VERSION
2010-12-29 08:49:43:575 SIPUA VERSION
2010-12-29 08:49:43:575
2010-12-29 08:49:43:577 udp_open socket(port:0,async:0) fd:2940
2010-12-29 08:49:43:578 udp_open client bind Async:0
2010-12-29 08:49:43:579 [SipSoftphoneMngData::initMngData]- Thread = 2728
2010-12-29 08:49:43:581 [CSipSoftPhone::initStack] SIPThreadId = 2728 -
sipstack is starting...
2010-12-29 08:49:43:581 [CTransport::CTransport] Init OK m_interp=61207528
2010-12-29 08:49:43:581 Tcl_OpenUdpServer¨Port= 5060
2010-12-29 08:49:43:582 udp_open socket(port:5060,async:0) fd:2940
2010-12-29 08:49:43:582 udp - server bind errno: 9
==========================>>>> Strange, nothing on 5060 in netstat,
firewall desactivate
2010-12-29 08:49:43:583 Tcl_OpenUdpServer
Check : change the local SIP port from 5060 to 5160
TG0064
- ?:?:.ctor
4.1.001.019
1.3.002.004
106/182 Ed.15 / June 2013