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Alcatel-Lucent OpenTouch Manuals
Manuals and User Guides for Alcatel-Lucent OpenTouch. We have
2
Alcatel-Lucent OpenTouch manuals available for free PDF download: Troubleshooting Manual, User Manual
Alcatel-Lucent OpenTouch Troubleshooting Manual (182 pages)
Brand:
Alcatel-Lucent
| Category:
IP Phone
| Size: 8.85 MB
Table of Contents
Table of Contents
1
1 Overview
15
2 History
15
3 Documentation to Check
16
Technical Communication to Check
16
Technical Communication about Open Touch
16
Technical Communication about Open Touch Eco System
16
Technical Communication about Open Touch and OXE
16
Associated Technical Release Note
16
Associated Trouble Shooting Guides
17
Get the Version
17
4 Deployment and Repair
17
Server Deployment
17
How to Access to Raid Config with DL380G7
17
How to Check the Firmware of the DL380G7
17
How to Relaunch a Deployment Wizard
18
Deployment Failed
18
Deployment Failed on Inactive Partition
18
Deployment Tool How to Set Root Password
18
How to Uninstall an Opentouch Hotfix
18
IP Address Conflict
19
Virtual Machine
19
VM Management Command
19
No Way to Access VM on Open Touch Thru the Network
19
Repair a VM
19
Redeployment VM Management R1.0X
20
Redeployment VM Management R1.1 and Upper
20
Management_Cmd Updatekey Ask for Key Replacement
21
8770 VM Not Install
21
Password Expiration in 8770 VM
21
VM Management no SSH Access from Host
21
Rebuild System Failed Save_Restore: Error: [1] - Key "Svsuffix
23
VM Converter DCS
23
VM Converter Installation Failed on Inactive Partition
23
VM Converter Installation Failed
24
VM Converter on External Server Does Not Work
24
DCS on External Server : the "Play" Button Is Never Enabled
24
5 Dns Dhcp Time os Language
24
Change the DNS Local to External DNS
24
FQDN Precaution
24
How to Change DNS Server on Open Touch
24
Local DNS Configuration
24
Linux DEBIAN Used as DHCP Server
25
Date and Time Synchronization on OTBE
25
OS Language for Open Touch
25
6 Backup/Restore
26
Restoring the Empty Database
26
Trace Savedata Restoredata
26
No Way to Restore Open Touch Data "Save/Restore Is Running
26
No Way to Restore Open Touch Data : Otbr.sh Failed
26
No Way to Restore Open Touch Data : Otbr.sh Failed for Zip Archive
26
Error When Restore the Data Windows
27
How to Access to the Inactive Partition
28
7 Remote Access
29
Remote Access to Management VM
29
How to Check Another User Is Having a Remote Desktop Session on the 8770 Server
29
8 Log File
31
How to Enable and Get Log Files of Servers
31
DLA (Dynamic Logs Activation)
31
To Enable the Log Files
33
To Get the Log Files
33
How to Get the 8770 Log Files
33
How to Get the VHE Log Files
34
9 Wireshark
35
Know the Available Space
35
Do Not Update Packet List in Real Time
35
Stop after a Defined Capture Size
35
Ring Buffer Capture
36
Tshark Usage
37
Other Advices
37
10 Licensing
38
License File Location
38
Maintenance
38
Lmutil
38
Logs
38
Flexlm
38
Install a New License
39
Keywords in Log Files
39
Chameleon Logs
39
Otms
39
Otbe
40
Otms-V
41
OTMS-V Using Embedded Flexlm License Server
41
OTMS-V Using External Flexlm License Server (Virtual Image / Flexera)
41
Otbe-V
41
Uses Cases
41
How to Check the OT Licenses Used
41
No SIP Trunk Created or no Free Channel
42
How to Read a Dongle from 1.2
42
Can't Read Dongle : no Dongle
42
Wrong Hostid : Wrong Dongle
42
Error Message Wrong CPU-ID
43
Unexpected Error: Iceicmacuuser License Is Spent
43
ACS Message "Invalid License : Please Contact System Administrator
43
How to Get the Windows License on OTBE
43
Licenses Description
44
11 Maintenance
45
Open Touch Services
45
How to Know if the System Is OT or OTBE
46
Install the CME on Windows 7
46
Sosreport
46
Pgadmin
46
8770 : Software Overview
50
Access to Opentouch
52
8770 Access to Opentouch Configuration
52
8770 Access to Oxe Configuration
53
8770 For Package Deployment
54
Logs Setting
54
To Collect Logs
54
To Setup Logs 8770 Client
55
Main Logs Description
55
Patch Installation
55
Messages Flow
55
Trigger Email Sending or Script Execution on some Alarms
56
OT 8770 SNMP Principles
61
Interchange between OT and 8770
62
Use Cases
66
8770 Setup from DVD Request "Please Insert the Disk 1
66
8770 Ice Account Password Lost
66
8770 No Access to the Remote Console
66
No Access to 8770 Admin after Upgrade
66
Change the 8770 Password
66
Vital Suite Not Started Default Mysql DBA
66
Installation Stopped Due to Request Ldap to be Stopped
66
Mysql Not Accessible by 8770 Application
66
Access to 8770 Authentication Failed
67
8770 Installation Failed Http Port 80 Detected as Already in Use
67
Error Message « Remote Exception
67
Error Message "Remote Exception from OT : Template ID Cannot be Null
67
Service Temporarily Unavailable
67
New Opentouch Administrator Does Not Work
67
No Way to Synchronize New Oxe
68
No Way to Manage Oxe
68
Error Message « Cmsexception
68
Error Message « Error-Bad-Parameter-Value
68
Error Message "The Amount of Links between Users and Devices Is Greater than 0
68
No Way to Save the Opentouch Data to 8770
69
Windows Remote Desktop Configuration
69
No Way to Create an Opentouch User
69
Oxe User Creation Error Message "Invalid URL Format
69
Oxe User Not Properly Create with UUM
69
OXE Profile Not Available on UUM OTMS
70
8770 Error:connection Failed:reconnect When Adding OT Profile to Oxe User or Creating OT User
70
UUM Error "Failed to Retrieve User: Connection Reset
70
Synchro 8770/ICE Returns ''String Null'' and ''NULL'' Instead of Version
70
Creation of an User (OT or Oxe) no Profile and Site Displayed
70
When Creating an Opentouch User Via the UUM, the "Oxe Profile Name" List Box Is Empty
71
8770 Oxe User Creation by Mgr Not Reported
73
No Way to Create a New User : Unexpected Error: Number 'XXX' Overlap
74
When Creating Oxe User Thru UUM : Invalid Parameter
74
No Way to Install 8770 on Windows 7
74
OTBE >= 1.1.000.060 Attempt Update 8770 from Host Fails
74
User Module Fails to Open after Silent Update (Used by OT >= 1.1 to Update 8770 from Host)
74
How to Download 8770 Client under Windows7
75
8770 Web Directory : Not Possible to Choice the Language
75
Call from the 8770 Web Directory Does Not Working (Stap Feature)
75
No Way to Backup OT from 8770 Savedata Appliwin Failed
75
8770 Performance Application Opens with Error
75
Performance Error "Grapher Programm" and "Unauthorized User: User Adminnmc: Invalid Login
76
Performance "Internal Server Error
76
Performance no Data Received
76
SNMP Access Credential on 8770 for Opentouch
77
SNMP V3 Decoding with Wireshark
77
How to Test SNMP 8770 Client
78
OT SNMP Sent Trap Without 8770 Answer
81
SNMP Oms.log Timout on Sending
81
8770 SNMP Proxy Does Not Propagates the Trap to Hypervisor
81
8770 PKI Administrator Page Can Not be Displayed
82
De Associated SIP Device Not Seen in Unallocated Device
82
Oxe User Seen Two Time in UUM
82
13 Acs
83
ACS : Software Overview
83
Myteamwork Services/Servers
83
The Connections
83
Logs Setting
83
To Setup Logs
83
Logs
84
View Logs
84
Messages Flow
86
Federation of ACS
87
Example of French das Rule and Phone Formatting Rule
90
Use Cases
90
No Way to Install MTW Client
90
How to Install MTW Client
90
How to Custom MTW Option
91
No Way to Login with Webclient
91
No Access to ACS Admin after Upgrade
91
How to Recreate the Admin Login for ACS
91
No Way to Call from MTW or Wrong Number to the External User
91
No Way to Call from MTW
91
No Way to Call from MTW
92
One Way Call from MTW
92
In Sipserver Logs We Find Key Words According to Invite from ACS
92
No Way to Call from MTW Conference
92
No Way to Call from MTW Conference
93
No Way for an Oxe User to Enter in Conference
93
How to Delete a User Conference
93
MTW Does Not Provide the Right Call Number
93
Application Sharing Does Not Start
94
Windows Presentation Sharing
94
MTW no Telephone Number in Email Invitation
94
MTW Add Contact Window Does Not Appear
94
Call from MTW Does Not Use the PC
95
Myic Phone Cannot Use DTMF in ACS Conference
95
Script to Add Contacts in Mytw User
95
How to Purge the MTW History of the Converstation
95
How to Check if ACS Installation Status and Solution if Incomplete
95
Log File
96
ACS Browser
97
Solution
99
14 Myic Desktop
101
Myic : Software Overview
101
Myic
101
The Connections
101
Configuration
101
Logs Setting
102
To Set up Installation Log
102
Myic General Logs
102
SIP UA Dll Logs
102
To Setup Log for Ewchost
103
To Setup Log for Ewchost Application Sharing
103
To Setup Logs for MTW
103
Myteamwork Video Problem Investigation
104
Upgrade
104
Messages Flow
104
Use Cases
105
When Launching Myic Desktop the Exe Start and Stop, no Way to Desinstall an Old Version
105
Myic Is Not Working after Logging an Other Myic User on the same PC
105
Myic Does Not Present the Login Window
106
Myic Start, Login but the Sip Device Stay Oos
106
Myic MTW Has no Video
106
Myic Does Not Start after Login
106
Myic Does Not Process the Call
107
Myic no "Open My Contact" Display
107
Route My Call To" Greyed
107
No Way to Fwd Oxe User to VM with Myic Desktop
108
The Oxe Phone Set Stay Oos in Myic Desktop
108
No Access to MTW from Myic Desktop "Setallowedmessages: Message Serverinterface.addavatar Doesn´t Exist
108
Error Message Pop up "User Information - Telephony out of Service (Personal Computer)
108
No Way to Make Call from Teamwork Windows
108
Error 2738 Can Not Run Vbscript
109
Pop up Activex Video
110
Install Active X on Windows 7 Professionnal
110
Outlook 2007 Client Does Not Start
111
Change the Myic Password Policy
111
Disable the Pop up Conversation Windows on Call
112
Myic Presence OFFLINE and My Status Is Grey
112
Myic Desktop Load CPU
112
Myic Presence NOT PRESENT
112
Pop up for Away Timer Mtwoptionpack.cab
113
How to Avoid the Automatic Upgrade of Myic Desktop
113
Logon Myic
113
Qwave Service Must be Running
114
Myic Desktop SIP the Audio Volume Is Reset after each Start
115
Wrong Behaviour on Client after ICS to OT Myic Desktop Client Update
115
Voip Audio Quality Issue with Myic
115
Myic Desktop Nomadic SIP for Oxe User
116
Myic Mobile Cannot Call to an External User Oxe SIP Error 488
116
Call Box Myic Not Working
117
OTS Does Not Start
117
15 Myic Desktop Plugin
118
Prerequisites
118
Log Setting
118
Use Case
118
Opentouch Extension Outlook 2007 Disabled
118
No Outlook Extensions Start Button in Outlook 2007
119
Opentouch Extension Outlook
119
Exception When Assignation um Mail Box to User
120
No Myic Start Button in Outlook
121
No Way to Create um Mail Box
121
Crash of Outlook When Clic on Start Myic Button
121
Lotus Myic Widget Stay Grey
121
16 Voice Mail Local Storage
122
Architecture
122
Logs Setting
122
Use Cases
122
MULE no Register on OXE of Local Storage Registration too Brief
122
No Notification of Voice Message for Oxe User
123
No Access to Local Storage for Oxe User
123
Get after Greeting Record Your Message after the Beep and Press
123
No Access or Get the VM Greeting Message When Consulting a Voice Mail
123
No Display of the Caller for a Message
123
No Connection to Voice Mail Local Storage for Oxe Users
124
How to Remove a TTS Language
124
Voice Mail Call Back Sender Generates Oxe SIP Error 488
124
How to Move VMLS to um
124
VMLS no Way to Make a Callback
124
VMLS no Way to Make a Callback Thru TUI
125
No more MWI & Voice Mail Access on 8082
125
VMLS Local Callers Identified as Anonymous
125
UNKNOWN_SENDER" in Voice Message Notification
125
No Way to Get VMLS of an Oxe User Forwarded
125
VMLS Play "You Are Not Granted to Access this Application
125
17 Opentouch Directory (Udas, Ldap
127
Search Principle
127
Directories Types
128
Search Possibility
128
UDAS Synchronisation
128
Troubleshooting
129
Udas
130
Ldap
130
Force Directory Synchronization
133
Diagnose Search Problem
134
Database Content Checking Using Postgresql Tools / Pgadmin (Lev 3)
134
Investigation Examples
136
OXE Objects Not Displayed as Search Result on VHE or Myic Desktop
136
Use Cases
140
No Acapi Connection
140
UDAS Search on 8082 Phone Does Not Search the OXE Users
141
18 Call Back
143
Glossary
143
Limits
143
Configuration
143
Components
143
Logs
143
Use Cases
144
Working
144
Call Flow Example
144
19 Security Certificates
147
Use Cases
147
Certificate Import Generates an Openssl Error
147
No Way to Access WBM with Admin and External Authentication
147
No Way to Connect LDAP Server
148
Self Signed Certificate : VHE Curl 60
148
VHE Reboots at Step3
149
20 Maintenance Tools
153
Filesystems
153
Df - Available Disk Space
153
Du - Used Disk Space
153
Find - Large Files Lookup
154
Lsof - Open File Ownership
154
Mount - Partitions Read/Write Status
154
Server Hardware Performance
155
Monitoring Hard Disk Changes Via Hot Swap RAID
155
RAID Monitoring Tools
155
Hdparm - Disk Access Speed
155
Server Load
155
Top - Top Processes List
155
Pstree - Processes Hierarchy
156
Ps - Processes List
156
Memory Load
157
Free - Physical Memory and Swap Status
157
Licensing
159
Lmutil - Flexlm Utilities
159
System Information Collection
159
Sosreport - Red hat System Status Archive Generation
159
Version.txt - OT Version Information
159
Logzipper.bin - Alcatel - Lucent Logs Collection
160
Checksystemlinux.sh - Check System and IP/DNS Configuration
160
Openssl - Certificate Verification
160
Crontab - Task Scheduler
160
Egrep - Generic Log File Analysis
160
21 Oxe
162
Software Overview
162
Access to OXE Configuration
162
Configuration
162
Example
162
Logs Setting
163
To Setup Logs
163
Use Cases
164
ICM User Call OXE User : no Way to Retrieve Call
164
Error Message "Trunk Group ID: no Free Hybrid Bus Access
164
Error Message "No Fict. Trunk ID Free
164
Calls between OXE User and ICM Users Failed if OFS Server Is Managed on the Opentouch Server
165
ICM User Aren't Reachable from Attendant on OXE
165
Opentouch PSTN Outgoing Calls to GSM Leads to SIP Error 502
165
Call to Mobiles Are Cut
165
Opentouch Blind Transfer 8082-Iptouch Myic Phone Call Flow Fail
165
Blind Transfer from OXE to ICM User Results Without Audio
166
Opentouch Caller ID Is Incomplete or Wrong
166
No Call from Oxe User to OT User
166
No Incoming Call Fromdsl Box
166
22 Myic Phone Vhe
167
Architecture
167
Software Description
167
Log Setting
167
Wireshark to Read Myic Phone Opentouch Exchanges
167
Mirror the Myic Phone Port to the Myic Phone PC Port
167
Curl Code Display on Set
168
Use Case
170
No Way to Get the Certificate from 8770 to Sign Set
170
Myic Phone no Way to Sign Certificate Ctlactivatesigning Failed
170
Myic Phone no Way to Sign Certificate no Hash Given for the Ctl
170
Myic Phone no Way to Sign Certificate
170
Myic Phone Reboot Permanently after Signing
171
Myic Phone Reboot Permanently after Certificate Modification
171
Myic Phone Reboot Permanently after Management
171
Myic Phone Reboot Permanently after Ugrade
171
Myic Phone Reboot Permanently after Signing with Customer Certificate
171
Myic Phone Does Not Get the Configmac.xml after Signing
171
Myic Phone Does Not Get the Configmac.xml after Signing
172
Myic Phone Does Not Get the Dn@Fqdn.xml after Signing
172
Myic Phone Does Not Start Certificate Expired
172
Certificate Selfsigned Expired : no Way to Use a Already Mac Address of Created Set
172
Myic Phone Does Not Start
173
No Way to Deploy a New Myic Phone Version
173
No Way to Deploy a New Myic Phone Version DM_INVALID_DATA
173
No Way to Deploy a New Myic Phone Version HTTP Proxy Is Activated
173
Deploy a Package on a Set Is Not Applied
173
How to Get the IP Address of a VHE Set
173
No Access to Open Touch When Myic Phone Is Behind a VPN
173
How to Have Dial Tone on Myic Phone
173
How to Smooth the Upgrade of the Set
174
How to Set up a Slide Show on Myic Phone
174
Slide Show Does Not Work
174
Myic Phone Call Cut after 5Sec
174
Myic Phone Does Not Access to Voice Mail Local Storage
174
Myic Phone Add a 0 When Using Call by Name
175
Optional.xml Parameter Is Not Taken into Account
175
Myic Phone ICS Icone Is Red
175
Myic Phone ICS GUI Password Is Locked
175
Myic Phone Voice Mail Password Is Locked
175
How to Access to Particular Keyboard Character
175
No Way to Make Receive Call on Myic Phone
175
Myic Phone Slow down
176
When off Hook the Bluetooth Hand Set the Call Is Put on Hold
176
When off Hook the Bluetooth Hand Set no MYIC Phone Reaction
176
No Way to Answer Call from Myic Desktop Monitoring Myic Phone
176
No more than 100 Contacts in the Myic Phone
176
Blue Circle LED Not Allow a Routing Choice on the 8082
176
No Way to Send DTMF from Myic Desktop Monitoring Myic Phone
176
No Way to Transfer on Ringing from Myic Phone to Myic Phone
176
Blind Transfer 8082-Iptouch-8082 Call Flow Fails with no Audio
176
No more User Picture When Calling a Remote 8082 Set
177
Myic Phone Register to Oxe for Survivability Get SIP 503
177
Local Call to Myic Phone in Survy Mode Does Not Work
177
Myic Phone in Survy Mode Register Get SIP 487
177
23 Manager / Assistant
178
Debug Lion Component (Manage the Mode)
178
Debug on VHE
178
Presence Issue
178
Presence on Manager Side
178
Presence on Assistant Side
179
Use Cases
180
How to Get the White List of a Set
180
Assistant Can Not Transfer a Call to Boss from Her DECT
180
24 Voice Application
181
AA Automatic Attendant
181
Which Type of User Have I to Select in AA Creation
181
File Format for Wav File in AA
181
No Access to the AA Xml File from 8770
181
AA no more Access to AA SIP 500 / 503
181
Java Error When Editing AA Application Tree
181
SIP Error 500 When Accessing AA
181
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Alcatel-Lucent OpenTouch User Manual (41 pages)
Brand:
Alcatel-Lucent
| Category:
IP Phone
| Size: 2.13 MB
Table of Contents
Using Your Telephone
3
During a Conversation
3
Table of Contents
4
Programming Your Telephone
5
Guarantee and Clauses
5
Getting to Know Your Telephone
6
Permanent Features Keys
10
Virtual Keyboard
10
Call Management Screen
11
Making a Call
14
Receiving a Call
14
Make Calls Via Your Programmed Call Keys
15
Requesting Automatic Callback if Internal Number Is Busy
16
Receiving Intercom Calls
16
Sending Dtmf Signals
17
Answering a Second Call During a Conversation
18
Making a Second Call During a Conversation
18
Transferring a Call
19
Intrusion into an Internal Conversation
21
Adjust Audio Volume
21
Signal Malicious Calls
21
Sharing
22
Answering the General Bell
22
Manager/Assistant Filtering
22
Call Pick-Up
22
Hunting Groups
23
Calling an Internal Correspondent on His / Her Pager
23
Answering a Call on Your
23
Calling a Correspondent on His/Her Loudspeaker
23
Sending a Written Message to an Internal Correspondent
24
Send a Voice Message Copy
24
Sending a Recorded Message to a Number / a Distribution List
25
Broadcasting a Message on the Loudspeakers of a Station Group
25
Keep in Touch
26
Diverting Calls to Another Number (Immediate Diversion)
26
Diverting Your Calls to Your Voice Message Service
26
When You Return, Consult Recorded Messages
26
Diverting Calls to Your
26
Forwarding Your Calls from the Receiving Terminal ("Follow Me")
27
Applying a Selective Diversion
27
Canceling All Diversions
27
Cancelling a Specific Diversion
27
Diverting Calls
28
Do Not Disturb
28
Leaving a Recorded Message for Internal Callers
28
Consulting Written Messages
29
Managing Your Charges
30
Charging Your Calls Directly to Business Accounts
30
Finding out the Cost of an Outside Call Made for an Internal User from Your Terminal
30
Initializing Your Voice Mailbox
31
Customizing Your Voice Greeting
31
Modify the Password for Your Phone Set
31
Modify the Password for Your Voice Mailbox
32
Adjusting the Audio Functions
32
Selecting Language
34
Programming an Appointment Reminder
35
Identify the Terminal You Are on
35
Configuring the Audio Jack of Your Telephone
36
Call the Associated Set
36
Forward Your Calls to the Associated Number
36
Modify the Associated Number
36
The Tandem Configuration
37
Safety Instructions
40
Regulatory Statements
40
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