Myic Desktop Plugin; Prerequisites; Log Setting; Use Case - Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide

15. MyIC Desktop plugin

15.1

Prerequisites :

Visual Studio Tools for Office (vsto) :
.NET framework 3.5 minimum version
extensionsOutlook parameter must be set to true in %appdata%/\Alcatel\MPC\deployment.xml
<extensionsOutlook value="true" />
One mail account minimum must exist in Outlook
15.2

Log setting

Replace in file %appdata%/\Alcatel\MPC\log4net.xml
value="DEBUG" />
<root>
<!-- Level is one off : OFF FATAL ERROR WARN INFO DEBUG ALL-->
<level value="OFF" />
<appender-ref ref="MyICAppender" />
<appender-ref ref="Console" />
</root>
Log file : tmp%\Alcatel-Lucent\MPC\mpc.log
Set to ALL level value in %appdata%/\Alcatel\MPC\MyIC_Outlook.xml
<root>
<!-- Level is one off : OFF FATAL ERROR WARN INFO DEBUG ALL-->
<level value="ALL" />
<appender-ref ref="MyICOutlookAppender" />
</root>
Log file : tmp%\Alcatel-Lucent\MPC\outlookExtension.log
15.3

Use case

15.3.1 OpenTouch extension outlook 2007 disabled

Symptom : the outlook extension are disabled in trust centre
Solution : to set it up go to outlook / help/Disabled item and activate it
TG0064
http://www.microsoft.com/en-us/download/confirmation.aspx?id=22327
the following section <level value="OFF" /> by <level
118/182 Ed.15 / June 2013