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Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
<setting id="DialingToneEnabled" value="true" override="true"/>
22.3.24 How to smooth the upgrade of the set
Diagnosis : to avoid a network overload, we need to smooth the upgrade request done by sets
Solution : 8770 / device management / devices / Advanced : modify Update Timer
22.3.25 How to set up a slide show on MyIC Phone
Symptom : When the set is in screen save we need to display a slide show
Solution : in optional.xml file located in $CMS_HOME/DevicesDeployment/dmictouch set :
<!-- ****************** Screensaver and backlight delay****************** -->
<setting id="ScreenSaverDelay" value="150" override="true"/>
<setting id="BacklightDelay" value="3000" override="true"/>
<setting id="ScreensaverSlideshowList"
value="http://172.27.132.237/ImageSoftPanel.php;http://172.27.132.237/box/Images/ImageSoftPanelBox.php
?level=L3;http://tssd237.bst.bsf.alcatel.fr/BacklogTeam.php?team=CCX;http://tssd237.bst.bsf.alcatel.fr/Backl
ogTeam.php?team=IVR;
http://tssd237.bst.bsf.alcatel.fr/BacklogTeam.php?team=OG" override="true"/>
<setting id="ScreensaverSlideshowDelay" value="15" override="true"/>
<!-- ****************** Brightness level ****************** -->
<setting id="ScreenSaverBrightnessOff" value="20" override="true"/>
<setting id="ScreenSaverBrightnessOn" value="31" override="true"/>
Reference this optional.xml in the set configuration "optional file URL"
22.3.26 Slide show does not work
Symptom : ScreensaverSlideshowList does not support url with "&" When the caracter is detect there is an
error message display that the optional xml file is not parsable here is an url example
http://172.27.132.237/box/Images/ImageSoftPanelBox.php?level=L3&zone=EMEA
Solution: Replace & by & in the URL As
http://172.27.132.237/box/Images/ImageSoftPanelBox.php?level=L3&zone=EMEA
You can consult http://en.wikipedia.org/wiki/Byte_order_mark
http://www.unicode.org/versions/Unicode5.0.0/ch02.pdf
22.3.27 MyIC Phone call cut after 5sec
Symptom : Call to MyIC Phone. The call is cut after 5sec
Diagnosis : Wireshark or SIP server traces to isolate the SIP scenario. That shows that MyIC Phone never
ACK the 200OK from SIP Server. The contact of the 200OK contains a FQDN not decoded by the DNS of the
MyIC Phone
Solution : The DNS has to decode the OpenTouch FQDN
22.3.28 MyIC Phone does not access to Voice Mail Local Storage
Symptom : MyIC Phone does not access to Voice Mail Local Storage
Diagnosis : in the $CMS_HOME/DevicesDeployment/dmictouch/configmac.xml the
<setting id="TelephonyVmNumber" value="XXXXX" override="true" /> is not correct
Solution : Recreate the device
TG0064
174/182
Ed.15 / June 2013
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Table of Contents
Troubleshooting
