Alcatel-Lucent ALE-2 User Manual
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Alcatel-Lucent ALE-2 User Manual

Alcatel-Lucent ALE-2 User Manual

Basic deskphone
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ALE-2/ALE-3 Basic DeskPhone
User Manual
8AL91438ENABed01
July, 2022

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Summary of Contents for Alcatel-Lucent ALE-2

  • Page 1 ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 July, 2022...
  • Page 2 Legal Notice: www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al- enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.
  • Page 3 Introduction Thank you for choosing an Alcatel-Lucent Enterprise phone. This document describes the services offered by the ALE-2/ALE-3 Basic DeskPhone connected to an ALE SIP server. ALE-2 Basic DeskPhone ALE-3 Basic DeskPhone The phone described in this document is supported on SIP server, and some features described in this document depend on the SIP server to which the phone is connected.

  • Page 4: Table Of Contents

    3.7.4 Creating a new contact 3.7.5 Creating a new group 3.7.6 Modifying a contact 3.7.7 Delete a contact 3.7.8 Deleting all contacts 3.7.9 Deleting a group in the local directory 3.7.10 Deleting all groups in the local directory ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 5 3.23.2 Leaving your two contacts talking together after the conference 3.24.1 End conf Doing more with your desk phone 4.2.1 Log on to Hot Desking 4.2.2 Log off from Hot Desking Customizing your desk phone 5.1.1 Selecting the ringing ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 6 5.8.2 Deleting a programmable key 5.8.3 Type of supported programmable keys Contacting your administrator (technical support) 6.3.1 Default password 6.3.2 Advanced Settings 6.3.3 Web Based Management (WBM) Accessories Technical specifications Ordering information 10 Guarantee and clauses ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 7: Getting Started

    PC). If your desk phone is not powered by PoE (Power over Ethernet), you have to connect the phone to the external power supply which supports DC JACK connector (3). For more information, contact your administrator. ALE-3 Basic DeskPhone ALE-2 Basic DeskPhone ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 8: Installing The Foot

    By default, your handset cord is correctly connected to the phone. If you have to replace it: • Please refer to the previous section, then plug-in the wired handset to the appropriate connector. • Make sure you position and fix the cord correctly in the compartment intended for that purpose. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 9: Getting To Know Your Desk Phone

    VPN. In this way, it is perfect for use at your office or at home (remote working). The ALE-2 Basic DeskPhone supports dual 1000 Mbps Ethernet ports.
  • Page 10 2.2 ALE-3 Basic DeskPhone The ALE-3 Basic DeskPhone is part of the new Alcatel-Lucent Enterprise DeskPhones, and is equipped with a color display associated with 4 dedicated function keys, and an intuitive navigation key. The desk phone delivers an excellent user experience and optimum calling effect, and is compatible with remote working VPN. In this way, it is perfect for use at your office or at home (remote working).
  • Page 11 Use the left-right navigation keys or the program key next to the '1234’ icon to navigate through virtual pages. The number of the current page is highlighted. Displays date, time and some status icons of the phone. 2.4 Call management interface ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 12 • Hang up. • Return to the main screen. • Press this key during a call to stop your contact from hearing you. When activated, the mute key is lit red. • Voice mail ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 13 Redial the last number • Do not disturb (DND) • Directory • Forward • Voice Mail • Hot Desking • Prefix • DTMF Tone • Direct Pickup • Group Pickup • Headset • Group Listen • Intercom ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 14 Switch between the alphabetic and numeric modes: abc/ABC/Abc When in a text box, you can switch to the alphabetic dialpad by pressing “123”. When the alphabetic mode is activated, you can switch to the numeric mode by pressing “abc/ABC/Abc”. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 15 1000 Mbps Ethernet port to the local area network (RJ45), also supporting Power over Ethernet (PoE) 1000 Mbps Ethernet port to a PC (RJ45) Wired headset connector (RJ9) Wired handset connector (RJ9) External power supply USB port (ALE-3) ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 16: Using Your Desk Phone

    3.2 Multiple SIP accounts The ALE-2 Basic DeskPhone supports 3 SIP accounts, and the ALE-3 Basic DeskPhone supports 4 SIP accounts. A default account will be used for calls unless you select the relevant account prior the call. It is recommended to program a key for each SIP account and put the key on the homepage.

  • Page 17: Configuring The Program Keys For An Account

    This section describes how to make a call. We provide different methods to open the dialer before calling your contact. 3.3.1 Opening the dialer Use one of the following methods: Enter the number directly on the dialpad. Offhook the handset. Press the Dial key. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 18: Dialing The Phone Number

    3.3.3 Calling by name You can call a contact by his/her name using the search feature in the company directory. This feature depends on the system configuration. If necessary, contact your administrator. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 19: Calling From The Call Log

    You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a call in handsfree mode. From the homepage or the dialer: Select the soft key to open your local directory from the homepage or the dialer. Directory Select a directory. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 20: Calling Using Speed Dial Key

    Press the Loudspeaker/Handsfree key to take the call in handsfree mode. Press the blinking line key to take the call. Take the call with the headset if connected, or in handsfree mode. Take Transfer the call to your voicemail. Reject ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 21: Redial List

    Short press to enter the redial list. The last dialed number is highlighted. You can also press the Call key. Press the OK key to display details. 3.7 Directory management 3.7.1 Contacts A contact can be opened from your local directory. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 22: Contacts Management

    Use one of the following: Select the directory on the soft key. Directory → Use the menu to access your directory. Menu Directory Categories of directory: Directory Use the menu or soft key to access your directory. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 23: Calling Your Contact

    Local Directory Your local directory stores all saved contacts and groups. External directory is not supported by ALE-2/ALE-3. External Directory Operations on contacts in the directory: Search Search a contact. Create a new contact. Bkspc Delete a contact. Display more.

  • Page 24: Creating A New Group

    Select the soft key to open your directory. Select the soft key to access your directory. Use up-down navigation keys to select the contact to be deleted. Bkspc Press the soft key. Confirm the deletion. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 25: Deleting All Contacts

    Select the group o be deleted. Delete all Press to delete a group. Confirm the deletion. 3.8 Managing the call log (history) The call log can be queried and managed when the phone is in the idle state. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 26 Missed Display missed calls only. Add the selected contact in your local directory. If the contact already exists, the AddClist screen for editing the contact is displayed. Back Go back to the Homepage. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 27: Calling A Contact

    3.9 Managing speed dial Speed dial allows you to call a number rapidly. You can create Speed Dial keys by programming keys from the homepage. 3.9.1 Creating a Speed Dial key Use one of the following methods: ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 28: Making A Call Using Speed Dial

    To activate or deactivate DTMF mode Switch Validate your choice Save End the settings. 3.11 Muting the microphone When you mute the microphone, you can hear your contact but he/she cannot hear you. During a conversation: ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 29 Select the SIP account. All incoming calls to this SIP account will be automatically answered. • Allow: Enable/Disable intercom call. • Mute: Enable/Disable mute. • Switch Tone: Enable/Disable tone. • Barge: Enable/disable barge. Save the setting. Save 3.14 Changing a PIN code ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 30: Locking Your Desk Phone

    3.15.1 Locking your desk phone Select the lock/unlock programmable key. Validate your choice Your phone is locked. You can only call emergency numbers once the phone is locked (up to 3 numbers, configured by the administrator). ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 31: Unlocking Your Desk Phone

    Resume a call (on hold, muted). Make a second call when the first call is on hold. Swap Switch between calls. Conf Establish a conference call. End conf End the conference with all participants. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 32 If the second call comes in again, you can still forward it. 3.19 Canceling your second call and resuming the first call You are in conversation with the second contact and the first contact is on hold. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 33: Transferring A Call To Another Contact On Hold

    Use one of the following methods: Press the Hold key. Hold Press the soft key with the following label: Hold. To resume the call which is on hold. Use one of the following methods: ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 34: Transferring Your Call To Another Contact

    Call a new contact by using the dialer and dialing by name from the call log or directory. Call Before your contact answers the call, select B transf. The two contacts are Blind transfer connected. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 35: End Conf

    You are in conversation with the new participant. Join The new participant is joining the conference call. When the maximum of participants is reached, you will not be able to make a new call to add a new participant. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 36: End Conf

    Anonymous rejection Use up-down and "OK" navigation keys to select: Anonymous rejection. Select the corresponding SIP account. Enable the option: Anonymous rejection, and enter the relevant server-supported feature code. Switch Validate your choice Save ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 37 All your calls are forwarded to a defined number when you are already on the line. No Answer Forward All your calls are forwarded to a defined number when you are unable to answer. Enable the Call Forward feature. Switch Transfer Enter the number. Validate your choice Save ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 38 If configured, the hotline number is dialed immediately or after a defined time delay when you pick up the handset or press the handsfree button or the Call button of the headset. Refer to the following requirements to configure a hotline number: ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 39 Enable the Hotline feature. Switch Validate your choice. Save End the settings. Follow the same procedure to deactivate the Hotline feature. This feature can also be configured on the Web Based Management page. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 40: Doing More With Your Desk Phone

    Upload security files: click the Select button to select security files (CA root certification file, client certification file, and client key file) and then click the Upload button to upload them. • Enable VPN. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 41: Log On To Hot Desking

    You can use the desk phone with your own account. 4.2.2 Log off from Hot Desking When you want to leave the office and restore the initial state of the desk phone, you have to logout and reboot the phone. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 42: Customizing Your Desk Phone

    Ringing. Ring mode Use up-down and "OK" navigation keys to select: Ring mode. • Normal ringing A normal ring signals an incoming call. • Switch Progressive ringing A progressive ring signals an incoming call. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 43: Configuring The Beep Mode

    Use up-down and "OK" navigation keys to select: Basic Setting. Languages Use up-down and "OK" navigation keys to select: Languages. Select the language of your choice. Switch Validate your choice. Save End the procedure. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 44 When the desk phone is in idle state: Menu Press the Menu soft key to access the Main Menu. Basic Setting Use up-down and "OK" navigation keys to select: Basic Setting. Display Use up-down and "OK" navigation keys to select: Display. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 45: Creating A Programmable Key

    Save End the procedure. 5.8 Programmable keys With the ALE-2/ALE-3 Basic DeskPhone, you can program the keys to the right of LCD to 8/12 virtual programmable keys. 5.8.1 Creating a programmable key Long press on a programmable key (on the right of the screen).

  • Page 46: Deleting A Programmable Key

    • Forward: immediate forward to a number. Label: enter the label of the Forward key, displayed on the homepage. Value: enter the destination number. • Voicemail: connect to the voicemail to obtain voice messages. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 47 If authorized, you can answer calls of a specific account that no one answers on your own telephone. The server can be configured to prevent call pick-up on some telephones. Before using this feature, you must program a key on the homepage for the following feature: DirectPickup GrpPickup ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 48 YY-MM-DD, YYYY/MM/DD, YY/MM/DD, YYYY MM DD, YYYY-MM-DD, and MM DD WW Time: use the left-right navigation keys to select a time format. There are two time formats: 12-hour clock and 24-hour clock. Validate your choice. Save ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 49: Contacting Your Administrator (Technical Support)

    The default user name and password for accessing the Web Based Management is "admin" and "123456". When connecting for the first time, the desk phone will prompt the user to modify the default password. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 50: Advanced Settings

    When your desk phone is connected to the network, the administrator can access the Web Based Management via a web browser by entering the IP address of the phone through HTTPS. Through the Web Based Management, your administrator can configure all SIP accounts of the desk phone. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 51 Backlight, Screen Saver, Auto Lock • Date Format, Time Format • Call Forward, DND • Hotline • Intercom • Programmable keys • Network Configuration (DM, DNS, Ethernet, IP param, LDAP...) • VPN Configuration • ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 52: Accessories

    7.1 Headset You can use an ALE RJ9 headset to handle calls on ALE-2, and use an ALE RJ9/USB headset to handle calls on ALE- 3. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent Enterprise website.

  • Page 53: Technical Specifications

    (IEEE 802.3af) Power consumption (PoE) Idle – Active 0.98W-3.2W 1.1W-4.6W (no accessory) External power supply 5V/2A 5V/2A (accessory) Working temperature -5°C to +45°C -5°C to +45°C Storage/transportation -25°C to +70°C -25°C to +75°C temperature ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 54: Ordering Information

    ALE-2 Basic SIP Phone 3MK27013AA ALE-3 Basic SIP Phone 3MK27017AA ALE-2/ALE-3 Wall Mounting Kit 3MK27015AA ALE-2/ALE-3 Power Supply Europe 3MK37001AA ALE-2/ALE-3 Power Supply US 3MK37001US ALE-2/ALE-3 Power Supply UK 3MK37001UK ALE-2/ALE-3 Power Supply AU 3MK37001AU ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...

  • Page 55: Guarantee And Clauses

    Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Do not use aerosol cleaners. ALE-3/ALE-2 DeskPhone: This product is intended to be supplied, either via the Ethernet (LAN) port (DeskPhone ALE-2: minimum Class 1 according to IEEE802.3af, DeskPhone ALE-3: minimum Class 2 according to IEEE802.3af), or via the DC-in by a Certified Direct Plug-In Power Unit approved as 'LPS' (Limited Power Source)
  • Page 56 60 cm from terminal. To reduce the level, the following is recommended:- reduce the setting (9 levels of 5 dB) - program a progressive ring. Privacy Privacy of communications may not be ensured when using any Bluetooth® device. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 57 Related Documentation Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following website: https://www.al-enterprise.com/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01...
  • Page 58 Function keys Contacts management Take/redial the call key Directory Tap this soft key to enter the directory menu Display the dialing list, enter the dialing page, and select the last number dialed. Back Return to the previous menu Call Call the selected contact Place a call on hold/recover the call Add a new contact to the local directory Detail...
  • Page 59 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL91438ENABed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2022...

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