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MX91x
Lexmark MX91x Manuals
Manuals and User Guides for Lexmark MX91x. We have
3
Lexmark MX91x manuals available for free PDF download: Service Manual
Lexmark MX91x Service Manual (827 pages)
Brand:
Lexmark
| Category:
All in One Printer
| Size: 62 MB
Table of Contents
Service Manual
1
Product Information
2
Edition Notice
2
September
2
Table of Contents
3
Notices and Safety Information
21
Laser Notices
21
Safety Information
24
Preface
27
Service Manual Conventions
27
Change History
27
General Information
31
Paper and Specialty Media Guide
31
Using Specialty Media
31
Tips on Using Letterhead
32
Paper Guidelines
33
Moisture Content
34
Selecting Paper
34
Selecting Preprinted Forms and Letterhead
34
Using Recycled Paper and Other Office Papers
35
Storing Paper
36
Supported Paper Sizes, Types, and Weights
37
Data Security Notice
42
Tools Required for Service
43
Diagnostic Information
45
Troubleshooting Overview
45
Performing the Initial Troubleshooting Check
45
Fixing Print Quality Issues
45
Initial Print Quality Check
46
Gray Background Check
46
Blank Pages Check
49
Solid Black Pages Check
50
Shadow Images Check
52
Skewed Print Check
54
Streaked Horizontal or Vertical Lines Check
55
Toner Smear Check
57
Toner Specks Check
58
Fixing Image Quality Issues
59
Initial Image Quality Check
59
Flatbed Scanner Image Quality Check
60
Paper Jams
61
Avoiding Jams
62
Understanding Jam Messages and Locations
62
Paper Jams
64
202 Paper Jams
71
23Y Paper Jams
79
241-242 Paper Jams
82
243-245 Paper Jams
93
28Y Paper Jams
107
Understanding the Printer Messages
119
Cartridge Low [88.Xy]
119
Cartridge Nearly Low [88.Xy]
119
Cartridge very Low [88.Xy]
119
Change [Paper Source] to [Custom String] Load [Orientation]
119
Change [Paper Source] to [Custom Type Name] Load [Orientation]
119
Change [Paper Source] to [Paper Size] Load [Orientation]
119
Change [Paper Source] to [Paper Type] [Paper Size] Load [Orientation]
120
Close Door [X]
120
Complex Page, some Data May Not Have Printed [39]
120
Configuration Change, some Held Jobs Were Not Restored [57]
120
Defective Flash Detected [51]
120
Disk Full [62]
120
Disk Full, Scan Job Canceled
121
Disk Must be Formatted for Use in this Device
121
Disk Near Full. Securely Clearing Disk Space
121
Empty the Hole Punch Box
121
Error Reading USB Drive. Remove USB
121
Error Reading USB Hub. Remove Hub
121
Fax Memory Full
121
Fax Partition Inoperative. Contact System Administrator
122
Fax Server 'To Format' Not Set Up. Contact System Administrator
122
Fax Station Name Not Set Up. Contact System Administrator
122
Fax Station Number Not Set Up. Contact System Administrator
122
Incorrect Paper Size, Open [Paper Source] [34]
122
Insert Hole Punch Box
122
Insert Tray [X]
123
Insufficient Memory for Flash Memory Defragment Operation [37]
123
Insufficient Memory to Collate Job [37]
123
Insufficient Memory to Support Resource Save Feature [35]
123
Insufficient Memory, some Held Jobs Were Deleted [37]
123
Insufficient Memory, some Held Jobs will Not be Restored [37]
123
Insufficient Space between Paper Stacks in Tray 3
123
Load [Paper Source] with [Custom String] [Paper Orientation]
124
Load [Paper Source] with [Custom Type Name] [Paper Orientation]
124
Load [Paper Source] with [Paper Size] [Paper Orientation]
124
Load [Paper Source] with [Paper Type] [Paper Size] [Paper Orientation]
124
Load Multipurpose Feeder with [Custom String] [Paper Orientation]
124
Load Multipurpose Feeder with [Custom Type Name] [Paper Orientation]
125
Load Multipurpose Feeder with [Paper Size] [Paper Orientation]
125
Load Multipurpose Feeder with [Paper Type] [Paper Size] [Paper Orientation]
125
Load Staples
125
Load Staples [G11, G12]
126
[X] Maintenance Kit very Low [80.Xy]
126
Memory Full [38]
126
Memory Full, Cannot Print Faxes
126
Memory Full, Cannot Send Faxes
126
No Analog Phone Line Connected to Modem, Fax Is Disabled
126
Network [X] Software Error [54]
126
Not Enough Free Space in Flash Memory for Resources [52]
127
Open Door H and Remove Paper from Beneath Area H10
127
Paper Changes Needed
127
Parallel Port [X] Disabled [56]
127
Photoconductor Low [84.Xy]
127
Photoconductor very Low [84.Xy]
127
Printer Had to Restart. Last Job May be Incomplete
127
Reinstall Missing or Unresponsive Cartridge [31.Xy]
128
Reinstall Missing or Unresponsive Photoconductor [31.Xy]
128
Remove Defective Disk [61]
128
Remove Packaging Material, [Area Name]
128
Remove Packaging Material, Open Door C, Remove Metal Clips, Remove All Screws from Scanner Carriage
128
Remove Paper from All Bins
128
Remove Paper from bin [X]
128
Remove Paper from [Linked Set bin Name]
129
Remove Paper from Standard Output bin
129
Replace All Originals if Restarting Job
129
Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
129
Replace Cartridge, Printer Region Mismatch [42.Xy]
129
Replace Jammed Originals if Restarting Job
130
Replace [X] Maintenance Kit, 0 Estimated Pages Remain [80.Xy]
130
Replace Missing Photoconductor [31.Xy]
130
Replace Missing Waste Toner Bottle [82.Xy]
130
Replace Missing Cartridge [31.Xy]
130
Replace Paper Pick Rollers in [Paper Source], Use Parts and Instructions in Tray 1 or Tray 2 Compartment [80]
130
Replace Photoconductor, 0 Pages Remain [84.Xy]
130
Replace Unsupported Cartridge [32.Xy]
131
Replace Unsupported Photoconductor [32.Xy]
131
Replace Waste Toner Bottle [82.Xy]
131
Restore Held Jobs
131
Scanner Disabled by Admin [840.01]
131
Scanner Disabled. Contact System Administrator if Problem Persists. [840.02]
131
Scanner Jam, Remove Jammed Originals from the Scanner [2Yy.XX]
131
Scanner Maintenance Required, Use ADF Kit [80]
131
Scanner Maintenance Required Soon, Use ADF Kit [80]
131
Serial Port [X] Disabled [56]
132
Some Held Jobs Were Not Restored
132
SMTP Server Not Set Up. Contact System Administrator
132
Standard Network Software Error [54]
132
Standard USB Port Disabled [56]
132
Supply Needed to Complete Job
132
The Device Is Operating in Safe Mode. some Print Options May be Disabled or Provide Unexpected Results
133
Too Many Flash Options Installed [58]
133
Too Many Trays Attached [58]
133
Tray [X] Paper Size Unsupported
133
Unformatted Flash Detected [53]
133
Unsupported Disk
133
Unsupported Option in Slot [X] [55]
134
Waste Toner Bottle Nearly Full [82.Xy]
134
Weblink Server Not Set Up. Contact System Administrator
134
User Attendance Messages
134
User Attendance Messages (0-99)
134
Cartridge or Photoconductor Error Service Check
135
Mismatched Paper Size Service Check
136
Complex Page Service Check
137
Insufficient Memory Service Check
137
Flash Memory Failure Service Check
138
PPDS Font Error Service Check
138
Insufficient Flash Memory Service Check
139
Network Service Check
140
Unsupported Internal Option Service Check
142
Disabled Port Service Check
143
Unrestored Held Jobs Service Check
143
Excess Options Service Check
144
Hard Disk Failure Service Check
145
Incompatible Hardware Option Service Check
145
Maintenance Kit Service Check
146
Printer Hardware Errors
146
111 Errors
147
12Y Errors
148
13Y Errors
153
153 Errors
156
16Y Errors
157
171-182 Errors
163
Errors
164
190–194 Error Messages
166
19Y Errors
166
2500-Sheet Tray Communication Error Service Check
166
196–197 Error Messages
167
MPF Lift Plate Failure Service Check
167
600 Errors
180
Errors
181
Steps before Starting the 9Yy Service Checks
183
Errors
185
911-963 Errors
190
Adf/Scanner Hardware Errors
192
Error Messages
192
816-824 Error Messages
193
ADF Controller Board Service Check
194
Adf/Scanner Image Controller Board Service Check
195
ADF CIS Service Check
196
Scanner Controller Board Service Check
197
Scanner CCD Service Check
198
Fax Error Log Codes
199
Scanner Lamp Service Check
199
Escalating a Fax Issue to Second-Level Support
203
Symptoms
204
3000-Sheet Tray Tray Set Failure Service Check
204
Service Menus
207
Understanding the Printer Control Panel
207
Using the Control Panel
207
Understanding the Colors of the Sleep Button and Indicator Lights
207
Understanding the Home Screen
208
Using the Touch-Screen Buttons
210
Menus List
211
Diagnostics Menu
212
Entering the Diagnostics Menu
212
Reset Separator Roll and Pick Assembly Counter
212
Reset Maintenance Counter
212
Reset Fuser Counter
212
Registration
213
Scanner Calibration
213
Print Tests
214
Print Quality Pages
214
Hardware Tests
215
Duplex Tests
216
Input Tray Tests
217
Output bin Tests
217
Sensor Tests
218
Motor Tests
219
Device Tests
223
Printer Setup
224
Reports
226
Event Log
226
Scanner Tests
227
Exit Diags
228
Configuration Menu
229
Entering the Configuration Menu
229
Hole Punch Configuration
229
Reset Maintenance Counter
229
USB Scan to Local
229
Print Quality Pages
229
Reports
230
Size Sensing
230
Tray Linking
230
Panel Menus
230
PPDS Emulation
231
Download Emuls
231
Safe Mode
231
Energy Conserve
231
Fax Low Power Support
231
Min Copy Memory
232
Numpad Job Assist
232
Format Fax Storage
232
Fax Storage Location
232
ADF Edge Erase
232
FB Edge Erase
233
Scanner Manual Registration
233
Disable Scanner
233
Paper Prompts
233
Envelope Prompts
233
Action for Prompts
234
Jobs on Disk
234
Disk Encryption
234
Font Sharpening
234
Require Standby
234
UI Automation
235
LES Applications
235
Key Repeat Initial Delay
235
Key Repeat Rate
235
Clear Supply Usage History
235
Clear Custom Status
235
USB Speed
236
Automatically Display Error Screens
236
Restore Factory Defaults
236
Exit Config
237
Entering Invalid Engine Mode
237
Entering Recovery Mode
237
Entering Safe Mode (Everready Mode)
238
Accessing the Network SE Menu
238
Service Engineer Menu
238
Accessing the Service Engineer (SE) Menu
238
Service Engineer (SE) Menu
238
Fax Service Engineer (SE) Menu
239
Repair Information
241
Removal Precautions
241
Data Security Notice
241
Handling ESD-Sensitive Parts
241
Restoring the Printer Configuration after Replacing the Controller Board
242
Restoring Solutions, Licenses, and Configuration Settings
245
Updating the Printer Firmware
246
Backing up Esf Solutions and Settings
247
Understanding the Marked or Colored Screws
248
Ribbon Cable Connectors
248
Zero Insertion Force (ZIF) Connectors
248
Horizontal Top Contact Connector
249
Horizontal Bottom Contact Connector
251
Vertical Mount Contact Connector
253
Horizontal Sliding Contact Connector
255
Low Insertion Force (LIF) Connector
257
Adjustments
258
ADF Height Adjustment
258
ADF Registration Adjustment
259
ADF Separator Roller Pressure Adjustment
260
Flatbed Registration Adjustment
261
Fuser Alignment Adjustment
262
MPF Separator Roller Pressure Adjustment
263
Pick Roller Pressure Adjustment
265
Scanner Carriage Belt Adjustment
267
3000-Sheet Tray Pick Roller Pressure Adjustment
268
2500-Sheet Tray Transfer Guide Belt Adjustment
270
Removal Procedures
271
Left Side Removals
272
Left Cover Removal
272
Rear Left Cover Removal
273
Main Power Supply Shield Removal
273
Main Power Supply Fan Removal
274
Main Power Supply Removal
275
Printhead Removal
275
Printhead Relay Board Removal
276
Right Side Removals
278
Port Access Door Removal
278
Fuser Removal
279
Induction Heater Removal
279
Registration Transport Assembly
282
Upper Right Cover Removal
283
Redrive Belt Cover Removal
283
Redrive Belt Removal
284
Transfer Roller Removal
284
Duplex Transport Assembly Removal
285
Duplex Transport Jam Removal Knob Removal
286
Duplex Transport Diverter Assembly Removal
287
Sensor (Fuser Exit) Removal
288
Fuser Exit Sensor Actuator Removal
288
Sensor (Duplex Pass through 1) Removal
289
Duplex Pass through 1 Actuator Removal
290
Duplex Transport Belt Removal
292
Duplex Transport Gears Removal
292
Motor (Duplex Transport) Removal
293
Right Door Lock Removal
295
Tray 2 Transport Guide
296
MPF Removal
297
MPF Tray Removal
298
Sensor (MPF Paper Length) Removal
299
MPF Feed Clutch Removal
300
MPF Lift Plate Solenoid Removal
301
MPF Gears Removal
302
Sensor (MPF Lift Plate) Removal
303
Sensor (MPF Empty) Removal
305
MPF Feed/Separator Assembly
306
MPF Lift Plate Assembly Removal
308
MPF Empty Actuator Removal
309
Duplex Transport Guide Removal
310
Registration Unit Latch Assembly Removal
310
Right Door Switch Actuator Removal
312
Right Door Removal
312
Registration Unit Assembly Removal
314
Registration Unit Sub-Assembly Removal
315
Sensor (Fusing Speed) Removal
317
Fusing Speed Actuator Removal
317
Sensor (Duplex Pass through 2) Removal
318
Registration Unit Belt Removal
319
Registration Unit Gears Removal
320
Registration Unit Lock Removal
321
Front Side Removals
323
Control Panel Frame Removal
323
Control Panel Board Removal
325
Touch Screen Removal
326
Top Front Door Removal
327
Bottom Front Door Removal
327
Front Inner Cover Removal
328
Waste Toner Door Mount Removal
328
Image Controller Board Removal
329
Door Switch Removal
329
Main Power Switch Removal
330
Sensor (Top Front Door) Removal
331
Motor (Toner Supply) Removal
332
Waste Toner Drive Removal
333
Sensor (Toner Cartridge Present) Removal
334
Toner Agitator Removal
335
Developer Unit Removal
336
Right Door Switch Removal
338
Speaker Cover Removal
338
Speaker Removal
340
Control Panel Removal
341
Rear Side Removals
344
Scanner Interface Cable Cover Removal
344
Controller Board Access Cover Removal
345
Engine Board Cover Removal
346
Upper Rear Cover Removal
346
IHPS Shield Removal
347
Induction Heater Magnetic Erase Board (IHMEB) Removal
348
Induction Heater Power Supply (IHPS) Removal
350
Noise Filter Board Removal
350
Expansion Controller Board Removal
351
Power-Saving Board Removal
352
Engine Controller Board Removal
353
Adf/Scanner Image Controller Board Removal
354
Hard Drive Removal
356
Controller Board Removal
356
Fax Card Removal
357
Motor (Fuser Pressure) Removal
358
Paper Exit Fan Duct Removal
359
Paper Exit Fan Removal
360
IHPS Frame Removal
360
Fuser Power Supply Fan Removal
361
Motor (Toner Cartridge) Removal
362
Motor (Redrive) Removal
364
Controller Board Frame Removal
365
Controller Board Fan Removal
366
Motor (Transport) Removal
367
Motor (Developer) Removal
368
High Voltage Board Removal
369
Motor (Registration) Removal
370
Motor (Feed) Removal
372
Tray 2 Transport Drive Removal
373
Motor (Tray 2 Transport) Removal
374
Feed Drive Assembly Removal
375
Sensor (Tray 1 and 2 Paper Temperature) Removal
376
Ozone Fan Removal
376
Ozone Fan Duct Removal
378
Center Cable Guide Bracket Removal
379
Main Drive Assembly Removal
379
Toner Cartridge Drive Assembly Removal
382
Duplex Transport Clutch Removal
383
Motor (Fuser) Removal
384
Fuser Drive Gearbox Removal
385
Toner Suction Fan Removal
387
Top Side Removals
389
Standard bin Base Removal
389
Transfer Belt Fan Removal
389
Bin Side Cover Removal
390
ADF and Scanner Removals
391
ADF Assembly Removal
391
ADF CIS Assembly Removal
394
ADF CIS Power Supply Board Removal
396
ADF Controller Board Removal
396
ADF Cushion Removal
396
ADF Duplex Scan Glass Removal
396
ADF Fan Removal
398
ADF Feed and Pick Roller Assembly Removal
398
ADF Feed Roller Removal
400
ADF Front Cover Removal
402
ADF Glass Cleaning Roller Removal
403
ADF Left Hinge Removal
406
ADF Pick Roller Removal
407
ADF Right Hinge Removal
409
ADF Rear Cover Removal
410
ADF Registration Guide Removal
410
ADF Scan/Exit Roller Belt Removal
411
ADF Separator Pad Removal
412
ADF Separator Roller Removal
412
ADF Top Cover Assembly Removal
413
ADF Top Cover Removal
413
ADF Tray Removal
414
ADF Tray Bottom Cover Removal
415
Sensor (ADF CIS Clean) Removal
415
Sensor (ADF Jam Access Cover) Removal
416
Sensor (ADF Scan Shaft Home) Removal
417
Sensor (ADF Top Cover Open) Removal
418
Sensor (Scan Glass Clean) Removal
419
Sensor (Scanner Cover Open) Removal
419
Sensor (Scanner Cover Switch) Removal
420
Sensor (Scanner Lamp Home) Removal
421
Sensor (Scanner Paper Length 1) Removal
422
Sensor (Scanner Paper Length 2) Removal
423
Sensors (ADF Tray Section) Removal
424
Sensors (ADF Top Open Cover Section) Removal
425
Scanner CCD Lens Assembly Removal
426
Scanner Controller Board Removal
428
Scanner Glass Removal
428
Scanner Left Cover Removal
429
Scanner Rear Cover Removal
430
Scanner Right Cover Removal
430
Scanner Top Cover Removal
430
Motor (ADF CIS Clean) Removal
431
Motor (ADF Scan Shaft Release) Removal
432
Motor (ADF Feed) Removal
433
Motor (ADF Scan) Removal
435
Motor (ADF Registration) Removal
436
Motor (CIS Glass Clean) Removal
439
Motor (Scanner Drive) Removal
440
Control Panel Base Removal
440
Control Panel Bottom Cover Removal
442
2500-Sheet Tray Removals
442
2500-Sheet Tray Caster Wheel Removal
442
2500-Sheet Tray Controller Board Removal
443
2500-Sheet Tray LED Cover Removal
444
2500-Sheet Tray Front Right Cover Removal
444
2500-Sheet Tray Left Cover Removal
445
2500-Sheet Tray Lower Right Cover Removal
445
2500-Sheet Tray Empty LED Removal
446
2500-Sheet Tray Rear Cover Removal
446
2500-Sheet Tray Rear Right Cover Removal
447
2500-Sheet Tray Division Board Removal
447
2500-Sheet Tray Main Tray Empty Sensor Bottom Actuator Removal
448
2500-Sheet Tray Elevator Home Sensor Actuator Removal
449
2500-Sheet Tray Transfer Guide Stop Removal
450
2500-Sheet Reserve Tray Paper Limit Sensor Actuator Removal
451
2500-Sheet Tray Vertical Media Transport Guide Assembly Removal
452
2500-Sheet Tray Transport Roller Removal
453
2500-Sheet Tray Jam Access Cover Removal
454
2500-Sheet Tray Jam Access Door Strap Removal
455
2500-Sheet Tray Paper Feed Assembly Removal
456
2500-Sheet Tray Pick Assembly Removal
456
2500-Sheet Tray Paper Stack Transfer Guide Removal
457
2500-Sheet Reserve Tray Empty Sensor Actuator Removal
459
2500-Sheet Tray Stopper Removal
459
Motor (2500-Sheet Tray Elevator) Removal
460
Motor (2500-Sheet Tray Feed) Removal
461
Motor (2500-Sheet Tray Transfer Guide) Removal
462
Motor (2500-Sheet Tray Transport) Removal
462
Sensor (2500-Sheet Tray Jam Access Door) Removal
463
Sensor (2500-Sheet Paper Stack Transfer) Removal
464
Sensor (2500-Sheet Tray Elevator Home) Removal
465
Sensor (2500-Sheet Tray Main Tray Empty, Bottom) Removal
465
Sensor (2500-Sheet Tray Main Tray Near Empty) Removal
466
Sensor (2500-Sheet Tray Main Tray Empty, Top) Removal
467
Sensor (2500-Sheet Tray Main Tray Elevator Limit) Removal
467
Sensor (2500-Sheet Tray Feed) Removal
468
Sensor (2500-Sheet Tray Reserve Tray Empty) Removal
469
Sensor (2500-Sheet Tray Reserve Tray Paper Limit) Removal
470
Sensor (2500-Sheet Tray Transfer Guide Home) Removal
470
Sensor (2500-Sheet Tray Set) Removal
471
Sensor (2500-Sheet Tray Transport) Removal
472
X 500-Sheet Tray Removals
473
Sensor (2 X 500-Sheet Tray Jam Access Door) Removal
473
X 500-Sheet Tray Caster Wheel Removal
474
Printer Rubber Stopper Removal
474
Tray Insert Paper Length Guide Removal
475
Tray Lock Removal
477
X 500-Sheet Tray Rollers Removal
479
Sensor (2 X 500-Sheet Tray Paper Length) Removal
479
X 500-Sheet Tray Left Cover Removal
481
X 500-Sheet Tray Empty LED Cover Removal
481
X 500-Sheet Tray Empty LED Removal
482
X 500-Sheet Tray Empty LED Mount Removal
482
X 500-Sheet Tray Rear Cover Removal
483
Motor (2 X 500-Sheet Tray Lift) Removal
483
Sensor (2 X 500-Sheet Tray Near Empty) Removal
484
Sensor (2 X 500-Sheet Tray Paper Width) Removal
485
X 500-Sheet Tray Feed and Transport Motors Removal
486
X 500-Sheet Tray Controller Board Removal
487
X 500-Sheet Tray Jam Access Door Removal
488
X 500-Sheet Tray Rear Right Cover Removal
489
X 500-Sheet Tray Bottom Right Cover Removal
490
X 500-Sheet Tray 3 Transport Assembly Removal
490
X 500-Sheet Tray 4 Transport Assembly Removal
491
X 500-Sheet Tray Transport Assembly Sensors Removal
492
X 500-Sheet Tray Tray Set Actuator Removal
493
Sensor (2 X 500-Sheet Tray Transport) Removal
494
X 500-Sheet Tray 3 Transport Belts and Gears Removal
495
X 500-Sheet Tray 4 Transport Belts and Gears Removal
496
3000-Sheet Tray Removals
498
3000-Sheet Tray Rollers Removal
498
3000-Sheet Tray Feed and Pick Belt Removal
500
3000-Sheet Tray Caster Wheel Removal
502
3000-Sheet Tray Release Handle Removal
503
3000-Sheet Tray Left Cover Removal
504
3000-Sheet Tray Right Cover Removal
505
3000-Sheet Tray Front Cover Removal
505
3000-Sheet Tray Rear Cover Removal
506
3000-Sheet Tray Door Removal
507
3000-Sheet Tray Left Top Cover Removal
508
Dehumidifier Removal
509
3000-Sheet Tray Empty LED Removal
510
Sensor (3000-Sheet Tray Empty) Removal
510
Sensor (3000-Sheet Tray Elevator Level) Removal
511
Sensor (3000-Sheet Tray Feed) Removal
512
3000-Sheet Tray Elevator Spring Removal
513
3000-Sheet Tray Controller Board Removal
513
3000-Sheet Tray Door Switch Removal
514
Motor (3000-Sheet Tray Elevator) Removal
515
3000-Sheet Tray Set Sensor Actuator Removal
515
Sensor (3000-Sheet Tray Set) Removal
516
Sensor (3000-Sheet Tray Near Empty) Removal
517
Motor Bracket Removal
519
3000-Sheet Tray Feed and Transport Motors Removal
519
3000-Sheet Tray Feed Roller Assembly Removal
520
3000-Sheet Tray Pick Roller Assembly Removal
523
Advertisement
Lexmark MX91x Service Manual (719 pages)
Brand:
Lexmark
| Category:
All in One Printer
| Size: 49 MB
Table of Contents
Finisher Service Manual
1
Product Information
2
Edition Notice
2
June
2
Table of Contents
3
Notices and Safety Information
21
Safety Information
21
Preface
25
Service Manual Conventions
25
General Information
27
Media Guidelines
27
Paper Guidelines
27
Paper Characteristics
27
Selecting Paper
28
Selecting Preprinted Forms and Letterhead
28
Storing Paper
29
Using Specialty Media
29
Tips on Using Card Stock
29
Tips on Using Envelopes
29
Tips on Using Labels
30
Tips on Using Letterhead
30
Tips on Using Transparencies
31
Paper Sizes, Types, and Weights Supported by the Finishers
31
Supported Paper Types
32
Tools Required for Service
33
Diagnostic Information
35
Troubleshooting Overview
35
Performing the Initial Troubleshooting Check
35
Understanding the Printer Messages
35
Cartridge Low [88.Xy]
35
Cartridge Nearly Low [88.Xy]
36
Change [Paper Source] to [Custom String] Load [Orientation]
36
Change [Paper Source] to [Custom Type Name] Load [Orientation]
36
Change [Paper Source] to [Paper Size] Load [Orientation]
36
Change [Paper Source] to [Paper Type] [Paper Size] Load [Orientation]
36
Close Door [X]
36
Complex Page, some Data May Not Have Printed [39]
37
Configuration Change, some Held Jobs Were Not Restored [57]
37
Defective Flash Detected [51]
37
Disk Full [62]
37
Disk Full, Scan Job Canceled
37
Disk Must be Formatted for Use in this Device
37
Disk Near Full. Securely Clearing Disk Space
38
Empty the Hole Punch Box
38
Error Reading USB Drive. Remove USB
38
Error Reading USB Hub. Remove Hub
38
Fax Memory Full
38
Fax Partition Inoperative. Contact System Administrator
38
Fax Server 'To Format' Not Set Up. Contact System Administrator
38
Fax Station Name Not Set Up. Contact System Administrator
39
Fax Station Number Not Set Up. Contact System Administrator
39
Incorrect Paper Size, Open [Paper Source] [34]
39
Insert Hole Punch Box
39
Insert Tray [X]
39
Insufficient Memory for Flash Memory Defragment Operation [37]
39
Insufficient Memory to Collate Job [37]
40
Insufficient Memory to Support Resource Save Feature [35]
40
Insufficient Memory, some Held Jobs Were Deleted [37]
40
Insufficient Memory, some Held Jobs will Not be Restored [37]
40
Insufficient Space between Paper Stacks in Tray 3
40
Load [Paper Source] with [Custom String] [Paper Orientation]
40
Load [Paper Source] with [Custom Type Name] [Paper Orientation]
40
Load [Paper Source] with [Paper Size] [Paper Orientation]
41
Load [Paper Source] with [Paper Type] [Paper Size] [Paper Orientation]
41
Load Multipurpose Feeder with [Custom String] [Paper Orientation]
41
Load Multipurpose Feeder with [Custom Type Name] [Paper Orientation]
41
Load Multipurpose Feeder with [Paper Size] [Paper Orientation]
41
Load Multipurpose Feeder with [Paper Type] [Paper Size] [Paper Orientation]
42
Load Staples
42
Load Staples [G11, G12]
42
[X] Maintenance Kit very Low [80.Xy]
42
Memory Full [38]
42
Memory Full, Cannot Print Faxes
43
Memory Full, Cannot Send Faxes
43
No Analog Phone Line Connected to Modem, Fax Is Disabled
43
Network [X] Software Error [54]
43
Not Enough Free Space in Flash Memory for Resources [52]
43
Open Door H and Remove Paper from Beneath Area H10
43
Paper Changes Needed
43
Parallel Port [X] Disabled [56]
44
Photoconductor Low [84.Xy]
44
Photoconductor very Low [84.Xy]
44
Printer Had to Restart. Last Job May be Incomplete
44
Reinstall Missing or Unresponsive Cartridge [31.Xy]
44
Reinstall Missing or Unresponsive Photoconductor [31.Xy]
44
Remove Defective Disk [61]
44
Remove Packaging Material, [Area Name]
45
Remove Packaging Material, Open Door C, Remove Metal Clips, Remove All Screws from Scanner Carriage
45
Remove Paper from All Bins
45
Remove Paper from bin [X]
45
Remove Paper from [Linked Set bin Name]
45
Remove Paper from Standard Output bin
45
Replace All Originals if Restarting Job
45
Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
45
Replace Cartridge, Printer Region Mismatch [42.Xy]
46
Replace Jammed Originals if Restarting Job
46
Replace [X] Maintenance Kit, 0 Estimated Pages Remain [80.Xy]
46
Replace Missing Photoconductor [31.Xy]
46
Replace Missing Waste Toner Bottle [82.Xy]
47
Replace Missing Cartridge [31.Xy]
47
Replace Paper Pick Rollers in [Paper Source], Use Parts and Instructions in Tray 1 or Tray 2 Compartment [80]
47
Replace Photoconductor, 0 Pages Remain [84.Xy]
47
Replace Unsupported Cartridge [32.Xy]
47
Replace Unsupported Photoconductor [32.Xy]
47
Replace Waste Toner Bottle [82.Xy]
47
Restore Held Jobs
47
Scanner Disabled by Admin [840.01]
48
Scanner Disabled. Contact System Administrator if Problem Persists. [840.02]
48
Scanner Jam, Remove Jammed Originals from the Scanner [2Yy.XX]
48
Scanner Maintenance Required, Use ADF Kit [80]
48
Scanner Maintenance Required Soon, Use ADF Kit [80]
48
Serial Port [X] Disabled [56]
48
Some Held Jobs Were Not Restored
48
SMTP Server Not Set Up. Contact System Administrator
48
Standard Network Software Error [54]
49
Standard USB Port Disabled [56]
49
Supply Needed to Complete Job
49
The Device Is Operating in Safe Mode. some Print Options May be Disabled or Provide Unexpected Results
49
Too Many Flash Options Installed [58]
49
Too Many Trays Attached [58]
49
Tray [X] Paper Size Unsupported
50
Unformatted Flash Detected [53]
50
Unsupported Disk
50
Unsupported Option in Slot [X] [55]
50
Waste Toner Bottle Nearly Full [82.Xy]
50
Weblink Server Not Set Up. Contact System Administrator
50
Jams
51
Avoiding Jams
51
Understanding Jam Messages and Locations
51
200 Paper Jams
53
SHPF Paper Jam Service Check
53
40Y Paper Jam Messages
55
40Y Paper Jams
55
[X]-Page Jam, Press Latch to Access Area G. Leave Paper in Bin. [40Y.XX]
55
[X]-Page Jam, Press Latch to Access Area G and Clear Jammed Staples. Leave Paper in Bin. [402.93]
58
Staple Finisher Paper Feed Jam Service Check
61
42Y Paper Jam Messages
63
42Y Paper Jams
63
[X]-Page Jam, Open Doors G, H, and J and Clear Jammed Paper. Leave Paper in Bin. [4Yy.XX]
64
[X]-Page Jam, Open Door H and Rotate Knob H6 Clockwise. Leave Paper in Bin. [426.XX-428.XX]
67
HPT Feed Jam Service Check
73
Booklet Maker Transport Section Paper Jam Service Check
75
Booklet Maker Feed Jam Service Check
79
Bifold Exit Jam Service Check
83
SHPF Transport Paper Jam Service Check
86
SHPF Top bin Exit Jam Service Check
89
SHPF Compiler Feed Jam Service Check
91
SHPF Booklet Gate Jam Service Check
94
Booklet Maker Tamper Paper Jam Service Check
96
430 Jam Messages
98
430 Jams
98
Hardware Errors
98
30Y Error Messages
98
30Y Errors
98
Motor (Staple Finisher Front Tamper) Failure Service Check
98
Motor (Staple Finisher Rear Tamper) Failure Service Check
101
Staple Finisher Staple Unit Failure Service Check
103
Motor (Staple Finisher Elevator) Failure Service Check
106
32Y Error Messages
108
32Y Errors
108
SHPF Paper Feed Failure Service Check
109
Motor (SHPF Compiler Feed Roller Release) Failure Service Check
111
Motor (SHPF Paddle) Failure Service Check
114
Motor (SHPF Aligner) Failure Service Check
116
Motor (SHPF Front Tamper) Failure Service Check
119
Motor (SHPF Rear Tamper) Failure Service Check
121
SHPF Pre-Eject Failure Service Check
123
SHPF Ejector Failure Service Check
125
33Y Error Messages
128
33Y Errors
128
Booklet Maker Decurl Assembly Failure Service Check
129
Motor (Booklet Maker Tamper) Failure Service Check
131
Motor (Booklet Maker Aligner) Failure Service Check
133
SHPF Elevator bin Failure Service Check
135
SHPF Elevator bin Stack Height Assembly Failure Service Check
137
SHPF Staple Unit Failure Service Check
140
Punch Unit Failure Service Check
142
34Y Error Messages
143
34Y Errors
143
Motor (Bifold Guide) Failure Service Check
144
Booklet Maker Paddle Assembly Failure Service Check
146
Motor (Trifold Guide) Failure Service Check
149
Motor (Bifold Knife) Failure Service Check
151
Booklet Maker Staple Unit Failure Service Check
153
911 Error Messages
154
911 Errors
154
Staple Finisher Upper Exit Roller Failure Service Check
154
Symptoms
157
Staple Finisher Locks Service Check
157
Staple Finisher Symptoms
157
Staple Finisher bin Stack Height Assembly Failure Service Check
158
Staple Finisher Stapling Failure Service Check
161
HPT Door Service Check
164
SHPF Symptoms
164
SHPF Front Door Service Check
166
SHPF Top Door Service Check
167
Hole Punch Box Service Check
169
SHPF Top bin Full Service Check
170
SHPF Staple Unit Noise Service Check
172
SHPF Elevator bin Movement Service Check
173
Booklet Maker Symptoms
177
HPBF bin Service Check
178
Bifold Edge Alignment Service Check
179
Service Menus
183
Understanding the Printer Control Panel
183
Using the Control Panel
183
Understanding the Colors of the Sleep Button and Indicator Lights
183
Understanding the Home Screen
184
Using the Touch-Screen Buttons
186
Menus List
187
Diagnostics Menu
188
Entering the Diagnostics Menu
188
Reset Separator Roll and Pick Assembly Counter
188
Reset Maintenance Counter
188
Reset Fuser Counter
188
Registration
189
Scanner Calibration
189
Reset Flatbed, ADF Front, and ADF Back Calibration Values
190
Print Tests
190
Print Quality Pages
190
Hardware Tests
191
Button Test
191
DRAM Test
191
Panel Test
191
Serial 1 Wrap
192
USB HS Test Mode
192
Duplex Tests
192
Quick Test
192
Top Margin
193
Input Tray Tests
193
Feed Tests
193
Output bin Tests
193
Sensor Tests
194
2500-Sheet Tray Sensor Tests
194
Printer Sensor Tests
194
X 500-Sheet Tray Sensor Tests
194
Hole Punch Booklet Finisher Sensor Tests
195
Staple and Hole Punch Finisher Sensor Tests
195
Staple Finisher Sensor Tests
195
Motor Tests
195
Printer Motor Tests
195
2500-Sheet Tray Motor Tests
196
2X500-Sheet Tray Motor Tests
196
Staple and Hole Punch Finisher Motor Tests
196
Staple Finisher Motor Tests
196
Booklet Maker Motor Tests
197
Device Tests
197
Disk Test/Clean
197
Flash Test
197
Quick Disk Test
197
Printer Setup
198
Defaults
198
Permanent Page Count (Perm
198
Printed Page Count
198
Processor ID
198
Edge to Edge
199
Enable Edge to Edge Copy
199
Parallel Strobe Adjustment (Par 1 Strobe Adj)
199
Reset Engine Service Error
199
Restore Backup Data
199
Reset Fuser Counter
200
Reports
200
Installed Licenses
200
Menu Settings Page
200
Event Log
200
Display Log
200
Print Log
200
Clear Log
201
Print Log Summary
201
Scanner Tests
201
ADF Back Magnification
201
ADF Front Magnification
201
FB Magnification
201
ASIC Test
202
Feed Test
202
Scanner Calibration Reset
202
Sensor Tests
202
Exit Diags
202
Configuration Menu
203
Entering the Configuration Menu
203
Hole Punch Configuration
203
Reset Maintenance Counter
203
USB Scan to Local
203
Print Quality Pages
203
Reports
204
Event Log
204
Menu Settings Page
204
Size Sensing
204
Tray Linking
204
Panel Menus
204
PPDS Emulation
205
Download Emuls
205
Safe Mode
205
Energy Conserve
205
Fax Low Power Support
205
Min Copy Memory
206
Numpad Job Assist
206
Format Fax Storage
206
Fax Storage Location
206
ADF Edge Erase
206
FB Edge Erase
207
Scanner Manual Registration
207
Disable Scanner
207
Paper Prompts
207
Envelope Prompts
207
Action for Prompts
208
Jobs on Disk
208
Disk Encryption
208
Font Sharpening
208
Require Standby
208
UI Automation
209
LES Applications
209
Key Repeat Initial Delay
209
Key Repeat Rate
209
Clear Supply Usage History
209
Clear Custom Status
209
USB Speed
210
Automatically Display Error Screens
210
Restore Factory Defaults
210
Erase Hard Disk
210
Erase Printer Memory
210
Restore Settings
210
Out of Service Erase
211
Exit Config
211
Entering Invalid Engine Mode
211
Entering Recovery Mode
211
Entering Safe Mode (Everready Mode)
212
Accessing the Network SE Menu
212
Service Engineer Menu
212
Accessing the Service Engineer (SE) Menu
212
Service Engineer (SE) Menu
212
Fax Service Engineer (SE) Menu
213
Lexmark MX91x Service Manual (89 pages)
Brand:
Lexmark
| Category:
Printer
| Size: 11 MB
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