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12y errors
12y error messages
Error code
Description
120.00
The motor (fuser) did not run.
120.06
The motor (fuser) did not run at the correct timing.
121.02
The fuser temperature did not reach the required
level during warm-up.
121.60
The fuser thermistor (main) was not detected.
121.61
The fuser temperature (main) did not reach the
required level.
121.62
The fuser temperature (main) went over the required
level.
121.64
The fuser thermistor (edge) was not detected.
121.65
The fuser temperature (edge) did not reach the
required level.
121.66
The fuser temperature (edge) went over the required
level.
121.68
The fuser thermistor (middle) was not detected.
121.69
The fuser temperature (middle) did not reach the
required level.
121.70
The fuser temperature (middle) went over the
required level.
121.80
The fuser roller did not retract.
121.85
The heating roller did not turn.
121.86
Contamination was detected at the sensor (fuser
temperature).
Motor (fuser) failure service check
Action
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Step 2
Make sure that the paper width is supported (less than 6.77 in. (172 mm)).
Does the problem remain?
Action
See
"Motor (fuser) failure service check" on
page
148.
See
"Fuser temperature failure service check" on
page
150.
See
"Fuser roller pressure failure service check" on
page
152.
See
"Fuser temperature failure service check" on
page
150.
Yes
Go to step 2.
Go to step 3.
Diagnostic information
148
7421
No
The problem is solved.
The problem is solved.
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