Network Service Check - Lexmark MX910de Service Manual

Network service check

Note: Before starting this service check, print the network setup page. This page is found under Menu > Reports >
Network Settings. Consult the network administrator to make sure that the physical and wireless network settings
displayed on the network settings page for the printer are properly configured. If a wireless network is used, then
make sure that the printer is in the range of the host computer or wireless access point. Make sure that there is no
electronic interference in the wireless network. Have the network administrator check that the printer is using the
correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark
Network Setup Guide.
Actions
Step 1
If the printer is physically connected to the network, make sure that the
Ethernet cable is properly connected on both ends.
Does the problem remain?
Step 2
If the network is wireless, check the online status of the printer under
Printers and Faxes on the host computer. Delete all print jobs in the print
queue.
Is the printer online and in Ready state?
Step 3
Change the printer status to online.
Does the problem remain?
Step 4
Check the IP address displayed on the network settings page.
Does it match the IP address in the port of the drivers using the printer?
Step 5
Note: A printer should use a static IP address on a network.
Does the LAN use DHCP?
Step 6
Check the first two segments of the IP address.
Does the IP address start with 169.254?
Step 7
Reset the printer.
Does the problem remain?
Step 8
Reset the address on the printer to match the IP address on the driver.
Does the problem remain?
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 9.
Go to step 6.
Go to step 7.
Go to step 9.
Go to step 9.
Diagnostic information
140
7421
No
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 5.
Go to step 8.
Go to step 8.
The problem is solved.
The problem is solved.