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Avoiding jams
Load paper properly
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Make sure that the paper lies flat in the tray.
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Do not remove a tray while the printer is printing.
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Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
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Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
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Do not slide paper into the tray. Load paper as shown in the illustration.
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Make sure that the paper guides are properly positioned.
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Push the tray firmly into the printer after loading paper.
Use recommended paper
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Use only recommended paper or specialty media.
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Do not load wrinkled, creased, damp, bent, or curled paper.
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Flex, fan, and straighten paper before loading it.
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Do not use paper that has been cut or trimmed by hand.
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Do not mix paper sizes, weights, or types in the same tray.
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Make sure that the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer
Settings.
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Store paper according to manufacturer recommendations.
Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Diagnostic information
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