12 Problem Solving
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
There is a problem with the
machine's operation.
No
A message is displayed.
No
The image quality is poor.
No
There is a problem when using
the Copy feature.
No
There is a problem when using
the Print feature.
No
There is a problem when using
the Scan feature.
No
Network Problems
12
If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
192
[Action] Refer to "Machine Problems" (P.193).
Yes
[Cause]
Is there a paper or document jam?
Yes
[Action] For information on paper jams, refer to "Paper Jams" (P.228).
For information on document jams, refer to "Document
Jams" (P.234).
No
[Cause]
Is an error code displayed?
[Action] Refer to "Error Code" (P.217).
[Action] Refer to "Image Quality Problems" (P.196).
Yes
[Action] Refer to "Copying Problems" (P.201).
Yes
[Action] Refer to "Printer Problems" (P.204).
Yes
[Action] Refer to "Scan Problems" (P.206).
Yes
[Action] Refer to "Network Related Problems" (P.210).
Yes