IBM System x3650 M5 Installation And Service Manual page 512

806f030c-2002ffff • 806f030c-2003ffff
806f030c-2002ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
(DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2002ffff or 0x806f030c2002ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then,
retry with the same DIMM.
3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs
on the system board or the event logs) to a different memory channel or microprocessor.
5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any
foreign material or is damaged, replace the system board.
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins
for any damaged pins. If a damage is found, replace the system board.
7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system
board.
806f030c-2003ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
(DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2003ffff or 0x806f030c2003ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then,
retry with the same DIMM.
3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs.
4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs
on the system board or the event logs) to a different memory channel or microprocessor.
5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any
foreign material or is damaged, replace the system board.
6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins
for any damaged pins. If a damage is found, replace the system board.
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System x3650 M5 Type 5462: Installation and Service Guide