Page 1 Gateway ALR 8200R User’s Guide Part #8502953 A MAN US GW2K 8200R USR GDE R0 6/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Page 3: Table Of Contents
Contents Preface ..................vii About This Guide ................viii Conventions Used in this Guide ............ix Getting Started ................. 1 Before You Begin..................2 System Access..................3 Static Electricity Precautions ............3 Opening the System ................. 3 Closing the System................5 Installing the Processor Drawer..............
Page 4 Using the BIOS Setup Utility ............... 67 Main Menu Screen................. 68 Advanced Menu Screen..............72 Security Menu Screen..............81 Power Menu Screen............... 83 Boot Menu Screen ................. 84 Exit Menu Screen................86 Updating the BIOS................87 Gateway ALR 8200R User’s Guide...
Page 5 Maintaining and Cleaning Your System ........ 89 Maintaining Your System..............90 Maintaining your Hard Drive ............90 Cleaning The System ................93 Cleaning the Mouse................ 93 Cleaning the Keyboard..............94 Cleaning the Monitor Screen ............94 Cleaning the Monitor Case ............94 Troubleshooting ..............
Page 6 Active Termination..............122 Auto Start/Delay Start..............122 Cluster Option................123 Regulatory Compliance Statements ........125 FCC Notice..................126 Industry Canada Notice ..............127 CE Notice .................... 127 VCCI Notice ..................128 Australia/New Zealand Notice............128 Index ..................129 Gateway ALR 8200R User’s Guide...
Page 7: Preface
Preface Contents About This Guide ..........viii Conventions Used in this Guide......ix...
Page 8: About This Guide
We recommend you take time to read through the manual before using the system. If you encounter a problem, refer to the handy troubleshooting section in this guide. viii Gateway ALR 8200R User’s Guide...
Page 9: Conventions Used In This Guide
Conventions Used in this Guide Throughout this booklet, you will see the following conventions: Convention Description A key name corresponds to a key on NTER the keyboard. A plus sign indicates that the keys on either side of it must be pressed simultaneously.
Page 10 Gateway ALR 8200R User’s Guide...
Page 11: Getting Started
Chapter 1: Getting Started Contents Before You Begin............ 2 System Access ............3 Static Electricity Precautions ......3 Opening the System ......... 3 Closing the System........... 5 Installing the Processor Drawer ......7 Inspecting the Contents ........7 Installing the Processor Drawer in the Rack ... 8 Connecting Peripherals ........
Page 12: Before You Begin
This section shows you how to: • Access the system interior • Install the processor drawer • Connect the monitor and keyboard • Power up the system Carefully read and follow these instructions to ensure that the system operates correctly. Gateway ALR 8200R User’s Guide...
Page 13: System Access
System Access Static Electricity Precautions Caution! Prevent Static-Electricity Damage Static Electricity Preventions WEAR A GROUNDING WRIST STRAP (available at most electronic stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case. UNPLUG ALL CORDS FROM WALL OUTLET.
Page 14 Lift the lid covering the front portion of the system. Removing the Top Cover Disconnect both power cords and power down the system. On the top front of the system, turn each of the three slotted retainers 90 degrees counter-clockwise. Gateway ALR 8200R User’s Guide...
Page 15: Closing The System
Remove the three screws from each side of the top cover and the four screws from the back of the top cover. Remove the top cover. Figure 2: Removing the Top Cover Closing the System Before closing the system, verify that all connectors and boards are properly installed and firmly seated.
Page 16: Reinstalling The Top Cover
Reinstall the screws removed when the top cover was removed (three on each side and four in back). Turn the three slotted retainers 90 degrees clockwise to secure the front portion of the top cover in place. Figure 3: Reinstalling the Top Cover Gateway ALR 8200R User’s Guide...
Page 17: Installing The Processor Drawer
Installing the Processor Drawer This processor drawer is a 4U system, meaning that it requires 7 vertical inches (1.75” x 4) of rack space for installation. Check the rack configuration to make sure you have at least this much space. You may have to remove blank panels or rearrange existing drawers to provide enough clearance.
Page 18: Installing The Processor Drawer In The Rack
Mount the side rails on the processor drawer with the twelve (12) screws provided. The retention clips should go toward the rear of the cabinet. Figure 4: Installing the Mounting Rails Gateway ALR 8200R User’s Guide...
Page 19 If the mounting rails have not previously been installed, position the drawer template in the cabinet/rack so that the side matches the corresponding side you wish to install. Figure 5: Mounting the Brackets on the Cabinet Mark the screw hole locations onto the vertical mounting strips in the cabinet, as shown on the template.
Page 20 Release the latch to allow the rails to slide freely. To secure the front of the rail, slide the inner rail so that the opening aligns with the mounting holes. Verify that the inner rails slide freely. Gateway ALR 8200R User’s Guide...
Page 21 Mounting the Processor Drawer in the Cabinet After you install the rails on both the cabinet and the processor drawer, insert the drawer into the cabinet. Mounting the Processor Drawer in the Cabinet Pull the inner cabinet mounting rails (in the cabinet) all the way Note: forward until the retaining latches lock the rails in the “out”...
Page 22 Press the latches on both side rails of the processor drawer and push the drawer into the cabinet until the front panel touches the vertical mounting rails. The drawer may move reluctantly at first. However. it should move smoothly, without binding or restriction, thereafter. Gateway ALR 8200R User’s Guide...
Page 23: Connecting Peripherals
Connecting Peripherals Refer to Figure 9 and the following procedure when connecting optional peripherals to your system. Figure 9: Connecting Peripherals Connecting Peripherals Power off all drawers and devices in the cabinet prior to attaching any of the system drawer cables. Verify that the system drawer power switch is in the OFF position.
Page 24: Using An Autoswitcher With Multiple System Drawers
(monitor, keyboard and mouse). This is accomplished by using an AutoSwitcher. The AutoSwitcher provides exclusive control of the monitor, as well as routes the keyboard and mouse inputs to the currently selected system drawer. Gateway ALR 8200R User’s Guide...
Page 25 Since the devices themselves (that is, the keyboard, the mouse and the monitor) are plugged into the AutoSwitcher, connecting the system drawers to an AutoSwitcher requires extender cables. Refer to Figure 10 for example connection details. Figure 10: Connecting to an AutoSwitcher Installing the Processor Drawer...
Page 26: Powering Up The System
Technical Support. In the event of a problem, the following checks should be performed: Looking Things Over Sometimes, the simplest things can cause trouble. If you encounter a problem, perform the following checks: Gateway ALR 8200R User’s Guide...
Page 27 • Are the power cords connected to the processor drawer and an appropriate power source? • Is the power source supplying power? • If a power strip is used, is it switched on? Is the circuit breaker set? • Does the voltage selection switch on the system’s power supply reflect the proper voltage? Verifying Your Configuration If your system is not operating correctly, the BIOS may contain an invalid...
Page 28: Completing The Installation
Position the cable retractor to the rear side of the cabinet so that the mounting holes on both retractor and cabinet are aligned. Using two screws, secure the cable retractor to the mounting holes on the rear of the system drawer. Figure 11: Installing a Cable Retractor Gateway ALR 8200R User’s Guide...
Page 29 Dressing the Cables Attach the cables to the cable retractor. Dressing the Cables Route the cable(s) from the rear of the system drawer over to the cable retractor, where it is mounted on the rear of the drawer. Secure the cables to the cable retractor with tie wraps (the cable retractor is designed with tie holes to permit installation of tie wraps).
Page 30 Close the rear door of the system cabinet and lock if desired. Push the system drawer back until its front panel presses against the vertical mounting rails in the cabinet. Secure the drawer with four screws. Close the front door and lock if desired. Gateway ALR 8200R User’s Guide...
Page 31: System Features
Chapter 2: System Features Contents Basic Features............22 Front Panel............. 24 Dual Redundant 400-Watt Power Supplies... 24 3.5-inch Diskette Drive ........25 CD-ROM Drive..........25 LED Indicators ..........26 Buttons............26 RAID Cage Bay..........26 Rear Panel .............. 27 I/O Ports............27 Power Connectors ..........
Page 32: Basic Features
Power supply unit that supports dual 400W redundant power supply modules with hot swap capability. The system ships with a single module. If you install the optional second module, the power supply supports load sharing and N+1 fault tolerance. Gateway ALR 8200R User’s Guide...
Page 33 • The system is equipped with InforManager™ (IFM), a special feature consisting of both hardware and software designed to monitor and report the operating status of the system and its devices: processors, power supplies, RAM, ambient temperatures, voltages, and fan operation. For further information about the InforManager™, refer to the InforManager™...
Page 34: Front Panel
This subsystem receives its power from one or two 400W power supplies which are removable through the front of the system drawer. The system ships with a single power supply module. The second module is available as an option. Gateway ALR 8200R User’s Guide...
Page 35: 3.5-Inch Diskette Drive
If both power supply modules are present, the power supply system supports hot-swapping. If one power supply module fails or becomes inoperative, you can change it out without shutting down the system. The system continues to receive power from the remaining power supply module while the exchange takes place.
Page 36: Led Indicators
These drive can be included as a RAID subsystem or they can be used independently. For more information on the drives, see “Installing an Internal 3.5-inch Device” on page 57 and “Replacing (Hot-Swapping) a Drive.” on page 63. Gateway ALR 8200R User’s Guide...
Page 37: Rear Panel
Rear Panel The rear panel of the system is equipped with I/O Ports and connectors. See the table below for the key to Figure 14. Figure 14: Rear Panel 68-pin SCSI connector Video port Rackbus connector Dual USB ports Power connectors Ethernet port Serial Port 1 Primary PCI slots...
Page 38: Power Connectors
Expansion Slot Cover Plates These are cover plates for the corresponding expansion slots on the system board: five PCI slots, one PCI/RAID port, one shared PCI/ISA slot, and one ISA slot. Gateway ALR 8200R User’s Guide...
Page 39: System Board
System Board The system board functions as the main interface between the processor, memory, and peripherals. See the table below and on the following page for the key to Figure 15. Figure 15: System Board Components Chassis fan connector Front panel connector Power connectors Reset connector Standby 3.3-V power connector...
Page 40: Chassis Fans
The soft power connector provides for a power switch that causes the system to power up or power down from a standby state, rather than completely shutting down. This feature is not implemented in this system Gateway ALR 8200R User’s Guide...
Page 41: Front Panel Connectors
Power Supply Auxiliary Connector Provides additional connections from the power supply to the system board. Front Panel Connectors The front panel connector provides the signals for the front panel indicator LEDs and the front panel buttons. Not used in the system. P5 Fault Reset Connector Allows connection of a reset switch for processor fault conditions.
Page 42: Drive Controllers And Connectors
1.44 MB and 2.88 MB formats. SCSI Controller and Connectors ® This integrated Adaptec AIC™-7890 small computer systems interface (SCSI) controller is a high-performance, Plug & Play (PnP) compliant, Gateway ALR 8200R User’s Guide...
Page 43: Server Management Connectors
single-chip PCI local bus-to-Ultra2 SCSI master host adapter. Its advanced SCSI input/output (I/O) cell technology ensures data integrity for higher I/O bandwidth requirements with data rates of 40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode. Additional features: • Dual low voltage differential (LVD) 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors.
Page 44: System Jumpers
This jumper allows you to set the speed of the processor. Both processors, in dual processor configurations, must have the same speed rating. If processors of different speeds are used in the same system, the processors must run at the speed of the slower processor. Gateway ALR 8200R User’s Guide...
Page 45: Battery
Battery Provides the power to maintain the CMOS memory when the system is Caution! turned off or unplugged. There is a danger of explosion if the battery is incorrectly replaced. Expansion Slots Replace the battery only with the same or equivalent type recommended by the The system features eight expansion slots: five PCI slots, one ISA slot, one manufacturer.
Page 46: Processor Subsystem
Processors and Processor Slots ® Depending on the model, the system is equipped with one Intel Pentium processor with 512-KB ECC L2 cache integrated into a single edge contact (SEC) cartridge. Gateway ALR 8200R User’s Guide...
Page 47: Memory
The system SMP design supports up to two processors and is Intel MP Specification v1.1 and 1.4 compliant. Processor Fan Connectors The processor fan connectors provide power for the fans mounted on the processor heatsinks. These fans cool the processors and prevent overheating.
Page 48 Gateway ALR 8200R User’s Guide...
Page 49: Components
Chapter 3: Components Contents Processors .............. 40 Installing a Pentium II Processor ....41 Installing A VRM (for Processor 2) ....44 Changing the Processor Speed....... 45 System Memory ............ 46 Configuring Your Memory......46 Installing DIMMs........... 47 Adapter Cards ............49 Storage Bays ............
Page 50: Processors
This chapter provides procedures to assist you in installing some of these options. For more information about available options for your system, contact your reseller or Gateway Sales. Your system supports a second processor to further enhance system performance.
Page 51: Installing A Pentium Ii Processor
Installing a Pentium II Processor Installing an additional Pentium II processor or replacing your existing processor cartridge with a faster model can increase performance. Installing a Pentium II Processor If replacing an existing processor, remove the processor retaining bar from the connector by removing the two screws that secure it. Gently pull out the processor cartridge from the support bracket and save the it for future use.
Page 52 Figure 19: Removing the Terminator Card Remove the new processor cartridge from its protective packaging. Align the new processor cartridge with the guides on the support bracket and push the cartridge into the processor connector. Gateway ALR 8200R User’s Guide...
Page 53 Figure 20: Installing the Pentium II Processor Verify that the processor cartridge is firmly seated and lock it into place by replacing the retaining bar you removed in step 1. If you upgraded processor 1, then go directly to “Changing the Processor Speed”...
Page 54: Installing A Vrm (For Processor 2)
VRM. processor. Installing a VRM Open the system and locate the VRM socket on the system board. (See “System Board” on page 29.) Figure 21: Installing a VRM Gateway ALR 8200R User’s Guide...
Page 55: Changing The Processor Speed
Remove the new VRM from its packaging. Note: Hold the new VRM over the VRM socket and verify that the pins on Both the VRM and the both VRM and socket are aligned. socket are keyed to prevent improper connection. Gently insert the new VRM into the socket and push in until it latches into place.
Page 56: System Memory
The system comes standard with 64-MB of ECC memory. Total system Note: memory is upgradable to 512-MB using 60-ns 72-bit DIMMs (four DIMM The Pentium II only sockets). When adding RAM to your system, use only Gateway-approved supports 512MB of memory. DIMMs.
Page 57: Installing Dimms
Installing DIMMs You can expand the memory in the system by installing additional or larger capacity DIMMs. Installing DIMMs Remove the top cover. If upgrading an existing memory module, remove the DIMM by pushing the retaining latches away from each other. Pull out the DIMM and store it for future use.
Page 58 Lock the DIMM into place by pushing the retaining latches towards running. each other. Repeat steps 3 through 5 to install additional DIMMs. Reinstall the top cover as previously described and power up the system. Gateway ALR 8200R User’s Guide...
Page 59: Adapter Cards
Adapter Cards To protect adapter cards from static electricity: • Before removing the card from its anti-static bag, discharge static electricity from your body by touching the metal cabinet of any electrical equipment (the equipment must be plugged into a grounded outlet).
Page 60 Secure the card with the screw you removed in step 2. Double-check cover must be closed and secured while the system is the card, making sure it is seated correctly. running. Reinstall the top cover and power up the system. Gateway ALR 8200R User’s Guide...
Page 61: Storage Bays
Storage Bays The system can support up to seven devices in the following bays: • Three 3.5-inch devices: one external bay with a factory-installed, 1.44-MB 3.5-inch diskette drive and two internal mounting brackets • One 5.25-inch front accessible bay that will support any 5.25-inch device or any 3.5-inch device with a special mounting bracket •...
Page 62: Removing The Drive Bay Assembly
Unplug the data and power cables to all devices in the drive bay assembly. Remove the six screws that secure the drive bay assembly to the bottom of the drawer. Figure 26: Removing the Drive Bay Assembly Gateway ALR 8200R User’s Guide...
Page 63: Removing The 5.25-Inch Device
If necessary, remove the five screws that secure the assembly to the front of the drawer. Pull the entire assembly back away from the front panel and gently lift it out of the drawer. Be careful not to damage any components on the assembly itself or around the cooling fans behind it as you remove it.
Page 64: Installing A 5.25-Inch Device
From the front of the chassis, insert the drive into the bay. Figure 28: Installing a 5.25-inch Drive Connect the device cable to the device, making sure that pin 1 on both cable and device are aligned. Gateway ALR 8200R User’s Guide...
Page 65: 3.5-Inch Devices
Locate the diskette connector or hard drive connector on the system board (depending on the device you are installing). Connect the drive cable to the corresponding connector on the system Warning! board, making sure to match pin 1on both system board and drive For safety reasons, the top connectors.
Page 66 For safety reasons, the top connector. cover must be closed and secured while the system is Reinstall the top cover and power up the system. operating. Enter the BIOS Setup program by pressing before the system boots. Gateway ALR 8200R User’s Guide...
Page 67 Enter the appropriate drive information in BIOS Setup, then reboot the system. Installing an Internal 3.5-inch Device There are two 3.5-inch drive mounting brackets inside the processor drawer that are not accessible from the outside of the system. These brackets are intended for mounting 3.5-inch hard drives or similar devices.
Page 68: Raid Bay
RAID 5, the system continues normal operations. The failed drive is replaced, and its contents rebuilt automatically on an equivalent replacement drive, without interrupting the operation of the system. Gateway ALR 8200R User’s Guide...
Page 69 For information on RAID components and available upgrade kits, contact your reseller. The RAID bay gives you greater flexibility when you are installing both the SCSI hard disk drives and a SCSI CD-ROM. Also, you can daisy chain a device to the RAID Cage with an industry-standard 50-pin connector SCSI cable, while maintaining the 68-pin connector fast/wide cable to the controller.
Page 70: Active Termination
JP6 (Standard SCSI) or JP3 (Ultra Wide SCSI). Termination power is provided by JP10. To enable termination power, jumper pins 1 and 2 of JP10. To disable termination power, jumper pins 2 and 3 of JP10. Gateway ALR 8200R User’s Guide...
Page 71: Connecting The Cables
Connecting the Cables The SCSI backplane comes from the factory with cables connected. However, if you ever need to reconnect any cables or to replace or install the backplane, follow the directions below. Connecting the Cables A single cable is used and termination must be enabled (jumper removed from JP3) for the system to operate properly.
Page 72 Figure 33: Installing an SCA Drive Press firmly until the drive seats in the connector. The locking tabs lift away from the face of the front panel and swing inward when the drive is seated. Gateway ALR 8200R User’s Guide...
Page 73 After installation, initialize the drives in the RAID Cage following the instructions that came with your SCSI controller. Be sure to follow the Caution! SCSI controller instructions on how to operate the RAID system, especially Before replacing a drive, verify that you are properly about how to properly hot-swap a hard disk drive, to prevent inadvertent grounded, or static corruption of your data.
Page 74 Gateway ALR 8200R User’s Guide...
Page 75: Bios Setup
Chapter 4: BIOS Setup Contents About the BIOS Setup Utility ....... 66 Using the BIOS Setup Utility........ 67 Main Menu Screen ......... 68 Advanced Menu Screen ......... 72 Security Menu Screen ........81 Power Menu Screen ........83 Boot Menu Screen.......... 84 Exit Menu Screen ...........
Page 76: About The Bios Setup Utility
BIOS version than the one described in this manual. In that case, some of the examples may differ somewhat from what you see, but the screens will be similar enough that you will have no trouble getting the information that you need. Gateway ALR 8200R User’s Guide...
Page 77: Using The Bios Setup Utility
Using the BIOS Setup Utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery- backed RAM and are retained even when the power is off. To enter the setup utility, restart the system and then press when prompted on screen during the startup process.
Page 78: Main Menu Screen
Legacy Diskette B: allows you to select the type of diskette drive installed as drive B. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”; 720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”;2.88 MB, 3 ½”; NOT INSTALLED; DISABLED Gateway ALR 8200R User’s Guide...
Page 79 • Primary Master: opens the Primary Master screen to permit you to setup the primary master hard disk drive. Details of this screen are provided in the section “Hard Disk Drive Setup Screen” on page 70. • Primary Slave: opens the Primary Slave screen to permit you to setup the primary slave hard disk drive.
Page 80 – Auto - Selecting this option automatically configures the drive based on information from the drive itself. – CD-ROM - Select this option if the drive is a CD-ROM. Gateway ALR 8200R User’s Guide...
Page 81 – IDE Removable - Select this option of the drive is a removable disk drive. – ATAPI Removable - Select this option if the drive is an ATAPI removable disk drive. – None - “Auto” has been unable to supply the drive type or select “None”...
Page 82: Advanced Menu Screen
• Use Multiprocessor Specification: this field configures the multiprocessor specification for compatibility reasons. Specification 1.4 allows extended bus definitions and is required to permit a secondary PCI bus to work without a bridge. Gateway ALR 8200R User’s Guide...
Page 83 • Large Disk Access Mode: options include . Select Other if you are using DOS or one of the DOS-based operating systems. Select if you are using another operating system Other such as UNIX. A large disk is considered one that has more than 1024 cylinders, 16 heads or 63 tracks per sector.
Page 84 IRQ Reservation: opens the IRQ Reservation screen. This screen allows the user to reserve IRQs for use by legacy ISA devices. Details of this screen are provided in the section “IRQ Reservation Screen” on page 76. Gateway ALR 8200R User’s Guide...
Page 85 Memory Reservation Screen This screen appears whenever is selected from the Memory Reservation resource configuration screen. It allows you to reserve a block of memory for ISA devices. Figure 39: Memory Reservation Screen • XXXX - XXXX: the specified area of upper memory may be reserved for use by legacy ISA devices.
Page 86 It allows you to manually reserve IRQs for specific devices. Figure 40: IRQ Reservation Screen • IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available Reserved Gateway ALR 8200R User’s Guide...
Page 87 Peripheral Configuration Screen This screen allows you to configure the system peripherals. Figure 41: Peripheral Configuration Screen • Serial Port A: options include Enabled, Disabled Auto – Base I/O Address: displays the base I/O address for integrated Serial Port A. Using the “+” or “-” key displays the optional addresses available.
Page 88 Parallel Port. Using the “+” or “-” key displays the optional channels available. • Floppy Disk Controller: controls the integrate diskette controller. Options include Enable Disable – Base I/O Address: options include Primary or Secondary. Gateway ALR 8200R User’s Guide...
Page 89 Keyboard Features Screen This screen allows you to configure the features of your keyboard. Figure 42: Keyboard Features Screen • Num Lock: options include . Sets the power-on Auto, On state of the key. NUMLOCK • Key Click: options are Enable Disable .
Page 90 Cache Base 0-512K: controls caching of the first 512K of base memory. Options are Write Back, Write Through Uncached • Cache Base 512K-640K: controls caching of the 512K through 640K area of base memory. Options are Write Back, Write Through Uncached Gateway ALR 8200R User’s Guide...
Page 91: Security Menu Screen
• Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options are Enabled Disabled • Cache segments (for example, C800 - CBFF): controls caching of specified segments of memory. Options are Enabled Disabled Security Menu Screen This screen allows you to set system security characteristics.
Page 92 Protect, • Diskette Access: controls access to the diskette drive. Options include (diskette drive is accessible only to the Supervisor supervisor) and User (diskette drive is accessible to the user). Gateway ALR 8200R User’s Guide...
Page 93: Power Menu Screen
Power Menu Screen This screen allows you to set the characteristics of the system power management features. Figure 45: Power Menu Screen • Power Savings: opens a menu in which you can enable the power saving features of the system. •...
Page 94: Boot Menu Screen
Removable Devices, ATAPI CD-ROM Drive, Network Boot • Fourth Boot Device: designates the device that the system polls fourth upon boot up. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot Gateway ALR 8200R User’s Guide...
Page 95 • Fifth Boot Device: designates the device that the system polls fifth upon boot up. Options include Diskette Drive, HARD Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot • Hard Drive: displays a list of available hard drives. The system attempts to boot to the operating system from the first hard drive on this list.
Page 96: Exit Menu Screen
Discard Changes: restores the CMOS settings previously entered (not the default values) and discards the changes entered in the current session, without exiting the BIOS Setup. • Save Changes: saves the changes you have made during the current session, without exiting Setup. Gateway ALR 8200R User’s Guide...
Page 97: Updating The Bios
Updating the BIOS Flash memory simplifies distributing BIOS upgrades. If you need a new version of BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a disk. To update the BIOS Enter BIOS Setup by pressing when prompted during startup.
Page 98 You may encounter a CMOS checksum error or other problem after the system restarts. If so, try turning the system off and then restarting. CMOS checksum errors require that you enter BIOS Setup, check your settings, save your settings, and exit setup. Gateway ALR 8200R User’s Guide...
Page 99: Maintaining And Cleaning Your System
Chapter 5: Maintaining and Cleaning Your System Contents Maintaining Your System ........90 Maintaining your Hard Drive......90 Cleaning The System..........93 Cleaning the Mouse........93 Cleaning the Keyboard........94 Cleaning the Monitor Screen ......94 Cleaning the Monitor Case ......94...
Page 100: Maintaining Your System
Standard option and do a Thorough check at least once a month. If you selected and you want to change the settings Standard ScanDisk uses when it checks files and folders, click on the Gateway ALR 8200R User’s Guide...
Page 101: Using Disk Defragmenter
Advanced button, select the options in the ScanDisk Advanced Options window, then click on the button to close the window. If you selected and want to change the settings ScanDisk Thorough uses when it checks the disk’s surface, click on the Options button, select the options from the Surface Scan Options window, then click...
Page 102 When defragmentation is complete, a dialog box opens and asks you if you want to quit the Disk Defragmenter program. If you are finished defragmenting the drives in your system, click If you have more drives to defragment, click and return to Step 2. Gateway ALR 8200R User’s Guide...
Page 103: Cleaning The System
Cleaning The System The system and its components need to be cleaned occasionally. The following sections contain information about caring for the various parts of your system. Cleaning the Mouse If the mouse pointer on the screen moves erratically when you move the mouse, dirt is probably on the rollers inside the mouse.
Page 104: Cleaning The Keyboard
Use a damp, lint-free cloth to clean the exterior of the monitor case, keyboard, speakers, and other parts of your system. Avoid abrasive or solvent cleaners because they can damage the finish on your components. Gateway ALR 8200R User’s Guide...
Page 105: Troubleshooting
Chapter 6: Trouble- shooting Contents Introduction............96 Important Safety Instructions........ 97 Computer Virus Notice ......... 99 What is a Virus ..........99 Types of Viruses..........99 Virus Contamination ........99 Protecting Your System ....... 100 Virus Prevention........... 100 Troubleshooting Checklist ........102 Verifying Your Configuration .....
Page 106: Introduction
Return Material Authorization (RMA) This section identifies solutions to common problems. If the suggestions in number. this chapter do not resolve your problem, call Technical Support. Gateway ALR 8200R User’s Guide...
Page 107: Important Safety Instructions
Important Safety Instructions Observe the following guidelines when performing any work on your Warning! system: Do not attempt to service the system yourself except • as explained elsewhere in Follow all instructions marked on this product and in the the manual. Adjust only documentation.
Page 108 The system was dropped or the cabinet is damaged. The system power cord serves as the main e. The system’s performance changes. disconnect for the computer. The wall outlet must be easily accessible by the operator. Gateway ALR 8200R User’s Guide...
Page 109: Computer Virus Notice
Computer Virus Notice What is a Virus A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen.
Page 110: Protecting Your System
McAfee VirusScan on all of our products. • All master disks are write-protected and scanned at least twice before release. • Sample production disks are periodically scanned as an additional quality check. Gateway ALR 8200R User’s Guide...
Page 111 • All incoming products such as systems to repair, vendor disks, hard drives, and trade-show units are scanned for viruses. • All systems are given a final test before shipping. Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product.
Page 112: Troubleshooting Checklist
If you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis. See Chapter 1, System Access, for more information on preventing electrostatic damage to the system. Gateway ALR 8200R User’s Guide...
Page 113: Cd-Rom Problems
CD-ROM Problems An audio CD produces no sound. Probable Cause Solution The CD is loaded Make certain the label is facing upward, and then incorrectly. try again. The speakers are not Check the speaker cables. Make certain they are connected. connected properly and securely.
Page 114: Hard Disk Problems
The drive cables are not Open the system and check all cables connected connected properly. to the controller card. The drive controller is not Open the system and reseat the drive controller. seated properly. Gateway ALR 8200R User’s Guide...
Page 115: Memory/Processor Problems
Memory/Processor Problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was installed Check the memory for proper seating and incorrectly.
Page 116: Modem Problems
If the modem shares the jack with another device, by another modem or make certain the other device does not have the telephone. port open (for instance, someone is on the phone, or another modem is in use). Gateway ALR 8200R User’s Guide...
Page 117: Peripheral/Adapter Problems
Peripheral/Adapter Problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be From the Control Panel window (Start | Settings | added as new hardware. Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call Technical Support.
Page 118 The card has not been Configure the card with the appropriate software. configured through the software (e.g., EISA configuration utility). The card was not installed Reseat the card and make certain that its jumpers correctly. are configured appropriately. Gateway ALR 8200R User’s Guide...
Page 119: Printer Problems
Printer Problems The printer will not turn on. Probable Cause Solution The printer is not plugged Check the power cable. Make certain it is plugged into a live power source. The printer is not turned Make certain the printer’s power switch is On. If power is applied to the printer, the green power LED should be on.
Page 120: System Problems
Something spilled into the Turn off the system. Turn the keyboard upside keyboard. down to let it dry before turning the system back The keyboard is defective. Try a keyboard you know is working. Gateway ALR 8200R User’s Guide...
Page 121 The mouse doesn’t work. Probable Cause Solution The mouse is not plugged Check the cable. Make certain it is plugged in in or connected properly. correctly. The mouse driver did not Load the appropriate mouse driver manually or load when the system contact Technical Support.
Page 122: Video Problems
Adjust the brightness and contrast knobs until the and contrast controls are text becomes clear. turned down. Sunlight is glaring off the Position the monitor away from the sun or window. display. The CRT may be old. Replace the monitor. Gateway ALR 8200R User’s Guide...
Page 123 The color monitor displays everything in black and white. Probable Cause Solution The system was turned on Make certain the monitor is turned on, and then before the monitor. restart the system. The display type is set From the Control Panel window (Start > Settings > incorrectly.
Page 124: Error Messages
Diskette drive reset failed. • Enter BIOS Setup and verify the disk drive parameters. • Check the disk drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. Gateway ALR 8200R User’s Guide...
Page 125 Error Message Solutions Diskette read failed - strike • Make certain the boot disk contains the to retry boot. Command.com file. • Use the configuration utility (if applicable) to verify your drive or controller configuration. • Press to try the boot again. Gate A20 failure.
Page 126 • Check for sticky keys. Clean the keyboard if necessary. Memory errors were See “Memory errors were detected during detected while the system system start up.” on page 105. powered up. Gateway ALR 8200R User’s Guide...
Page 127 Error Message Solutions Memory size error. Enter BIOS Setup and save the memory configuration. Non-system disk or disk • Eject the disk and press ENTER error. • If the disk is bootable, check it for errors. Not enough memory. Close all programs that are not currently in use. Print queue is full.
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Page 129: Setting The Jumpers
Appendix A: Setting the Jumpers Contents System Board Jumpers........120 Clear CMOS Jumper........120 Processor Setting Jumper......120 RAID Backplane Jumpers........121 SCSI ID Address Settings ......121 Active Termination ........122 Auto Start/Delay Start ........122 Cluster Option..........123...
Page 130: System Board Jumpers
Table 5 shows the proper jumpers settings for the Running the processor at a processor you have selected. speed higher than it is rated for will cause irreparable damage to your system. Table 5: Processor Speed Jumper Settings Gateway ALR 8200R User’s Guide...
Page 131: Raid Backplane Jumpers
RAID Backplane Jumpers Refer to Figure 48 for jumper locations on the RAID bay backplane. JP10 JP11 Figure 48: RAID Bay Backplane DC power 8-bit terminator 50-pin SCSI connector 68-pin SCSI connector Auto start/delay start Termination power 16-bit active terminator Cluster option Lower SCSI ID address or 0, 1, 2, or 4, 5, 6 Fan connector...
Page 132: Active Termination
(“C” in Figure 48) to delay the start of the drives, by placing a jumper on pins 1 and 2. The delay start option usually waits for a number of seconds multiplied by the SCSI ID of the drive before starting the drive. Gateway ALR 8200R User’s Guide...
Page 133: Cluster Option
Cluster Option JP9 (“J” in Figure 48) allows you to set the drives for sharing in a cluster environment. To enable cluster drive sharing, place a jumper on pins 1 and 2 of JP9. For more information on clustering and drive sharing within a cluster, see your cluster user’s guide.
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Page 135: Regulatory Compliance Statements
Appendix B: Regulatory Compliance Statements Contents FCC Notice ............126 Industry Canada Notice........127 CE Notice............. 127 VCCI Notice ............128 Australia/New Zealand Notice......128...
Page 136: Fcc Notice
Class A digital device. The accessories associated with this the equipment. equipment are as follows: • Shielded video cable • Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules. Gateway ALR 8200R User’s Guide...
Page 137: Industry Canada Notice
Industry Canada Notice Canadian Users: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté...
Page 138: Vcci Notice
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect all power cords before servicing. Gateway ALR 8200R User’s Guide...
Page 139: Index
Index Numerics Cache Base 512K-640K field 80 Cache C800-CBFF field 81 3.5-inch devices Cache CC00-CFFF field 81 installing 55 Cache D000-D3FF field 81 removing 55 Cache D400-D7FF field 81 32 Bit I/O, Setup utility field 71 Cache D800-DBFF field 81 5.25-inch device, removing 53 Cache DC00-DFFF field 81 Cache Extended Memory Area...
Page 140 Num Lock field 79 Third Boot Device field 84 Parallel Port field 78 Transfer Mode field 71 Password on Boot field 82 Type field 70 PCI Bus Monitoring field 83 Ultra DMA Mode field 71 Gateway ALR 8200R User’s Guide...
Page 141 updating 87 Cache Video BIOS Area, Setup utility Use Multiprocessor Specification field 80 field 72 Case, cleaning 94 User Password field 81 CC00-CFFF, Setup utility field 75 Wake on Embedded LAN field 83 CD-ROM drive Boot disk, write protection 82 installing 54 Boot menu, Setup screen 84 removing 53...
Page 142 Exit Discarding Changes, Setup utility Hard Drive, Setup utility field 85 field 86 Heads, Setup utility field 70 Exit menu, Setup screen 86 Hot-swap Exit Saving Changes, Setup utility power supply modules 22 field 86 SCSI drives 22 Gateway ALR 8200R User’s Guide...
Page 143 IDE controller Large Disk Access Mode, Setup utility PCI 32 field 73 ultra DMA 22 LBA Mode Control, Setup utility IDE Drive x Monitoring, Setup utility field 71 field 83 LED indicators 26 InforManager™ Legacy Diskette A, Setup utility field 68 features 23 Legacy Diskette B, Setup utility field 68 power supply 23...
Page 144 Primary Master, Setup utility field 69 Save Changes, Setup utility field 86 Primary slave drive, Setup screen 70 SCAM, for Windows 95 33 Primary Slave, Setup utility field 69 ScanDisk, using 90 Printer, troubleshooting 109 Gateway ALR 8200R User’s Guide...
Page 145 SCSI Cache Base 512K-640K 80 automatic configuration 33 Cache C800-CBFF 81 connectors 32 Cache CC00-CFFF 81 controller 22 Cache D000-D3FF 81 drive, removing 63 Cache D400-D7FF 81 drive, replacing 63 Cache D800-DBFF 81 troubleshooting 107 Cache DC00-DFFF 81 Second Boot Device, Setup utility Cache Extended Memory field 84 Area 81...
Page 146 Single Edge Contact (SEC) cartridge, Second Boot Device 84 processor 36 Secondary Master 69 Standby Timer, Setup utility field 83 Secondary Slave 69 Status lights Sectors 70 front panel 26 Serial Port A 77 system 26 Gateway ALR 8200R User’s Guide...
Page 147 Supervisor Password, Setup utility peripheral devices 107 field 81 printer 109 Supported processor 105 DIMMs 22 SCSI device 107 memory 22 system-wide problems 110 processors 36 video 112 RAM 22 Type, Setup utility field 70 Switch ECC clear 26 Ultra DMA Mode, Setup utility field 71 front panel 26 UltraDMA, controller 32 on/off 26...
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Page 149 NOTES...
Page 150 8502953 -- R0...

Gateway ALR 8200R User Manual

Chapter 1 Getting Started Contents

Chapter 2 System Features Contents

Chapter 3 Components Contents Processors..............................................................40

Chapter 4 BIOS Setup Contents

Chapter 5 Maintaining and Cleaning Your System

Chapter 6 Trouble- Shooting Contents

Appendix A: System Board Jumpers

Appendix B

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Gateway ALR 8200R

Summary of Contents for Gateway ALR 8200R

Table of Contents