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Gateway ALR 7200 Maintaining And Troubleshooting

Gateway ALR 7200 Maintaining And Troubleshooting

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Download this manual See also: User Manual
Maintaining and

Troubleshooting

the Gateway
ALR 7200 Server
Part # 8503436
A MAN SYS US 7200 TECH REF R1
In our effort to use nature's resources efficiently and wisely, we print all manuals on recycled papers that meet the
minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
7/98

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Summary of Contents for Gateway ALR 7200

  • Page 1: Troubleshooting

    Maintaining and Troubleshooting the Gateway ALR 7200 Server Part # 8503436 A MAN SYS US 7200 TECH REF R1 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the...
  • Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 3: Table Of Contents

    Contents Preface ..................vii About This Guide ................viii Conventions Used in This Guide............ix Chapter 1: System Access ............1 Static Electricity Precautions ..............2 Opening the System ................3 Removing the Top Cover..............3 Removing the Side Covers .............. 4 Removing the Bezel .................
  • Page 4 Troubleshooting Guidelines............73 CD-ROM Problems................74 Hard Disk Problems................76 Memory/Processor Problems ............... 77 Modem Problems.................. 78 Peripheral/Adapter Problems ............... 79 Printer Problems..................81 System Problems................... 82 Video Problems..................84 Error Messages..................87 Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 5 Appendix A: Reference Data ..........91 Specifications..................92 Memory Map..................93 I/O Map....................94 IRQ Usage ..................... 95 DMA Usage................... 96 Appendix B: Regulatory Compliance Statements ....97 FCC Notice.................... 98 Industry Canada Notice................. 99 CE Notice....................99 VCCI Notice..................100 Australia/New Zealand Notice ............
  • Page 6 Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 7: Preface

    Preface Contents About This Guide ..........viii Conventions Used in This Guide ......ix...

  • Page 8: About This Guide

    Chapter 4: briefly explains the system BIOS and provides BIOS Setup instructions on how to update the BIOS. Chapter 5: provides reference material on troubleshooting Troubleshooting your system. viii Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 9: Conventions Used In This Guide

    Conventions Used in This Guide Throughout this document, you will see the following conventions: Convention Description Key names, which correspond to ENTER keys on the keyboard, are printed in small capitals. A plus sign indicates that the keys CTRL must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on...
  • Page 10 Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 11: Chapter 1: System Access

    Chapter 1: System Access Contents Static Electricity Precautions ........2 Opening the System..........3 Removing the Top Cover......... 3 Removing the Side Covers....... 4 Removing the Bezel ......... 4 Closing the System ..........6 Reinstalling the Bezel........6 Reinstalling the Side Covers......6 Reinstalling the Top Cover ......

  • Page 12: Static Electricity Precautions

    Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. Never slide cards or other parts over any surface. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 13: Opening The System

    Opening the System Depending on your purpose, you may need to remove only one or all of the Caution! system covers. Follow the instructions specific to the cover you wish to Power the system OFF and remove as indicated in each section. disconnect both power cords before proceeding.

  • Page 14: Removing The Side Covers

    Disconnect the power cord. Unlock the bezel keylock. Remove top cover as described in “Removing the Top Cover” on page 3. Remove side covers as described in “Removing the Side Covers” on page 4. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 15 From the inside of the chassis, remove the two screws securing the bezel to the chassis. Figure 2: Removing the Bezel Holding onto the bottom handle, firmly pull bezel away from chassis. Set the bezel aside. Opening the System...

  • Page 16: Closing The System

    Reinstalling the Side Covers Align the side cover with the ledges on the chassis. Slide the cover toward the front of the unit (see Figure 3). Figure 3: Reinstalling the Top and Side Covers Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 17: Reinstalling The Top Cover

    Secure the cover with the screws you removed when opening the system. Repeat for the other side cover. Reinstalling the Top Cover Align the top cover with the ledges on the chassis. Slide the cover toward the front of the unit. Secure the cover with the screws you removed earlier.
  • Page 18 Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 19: Chapter 2: Components

    Chapter 2: Components Contents System Board Components........10 Chassis Fans............ 11 Power Connectors .......... 11 Drive Controllers and Connectors ....12 Front Panel Connectors........13 Server Management Connectors....14 System Jumpers..........15 Battery............. 15 Expansion Slots ..........16 I/O Connectors..........16 Processor Subsystem........

  • Page 20: System Board Components

    Secondary IDE Connector Primary IDE Connector Floppy Connector Reset Connector Front Panel Cable Connector External Hard Drive Connector Hard Drive Activity LED Connector Server Management Connector User NMI Connector EDC Reset Connector Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 21: Chassis Fans

    Chassis Fan Connector Cover Intrusion Switch Connector Speaker Connector External Boot ROM Connector SCSI B Connector External I C Connector SCSI A Connector Clear CMOS Jumper Battery ISA Slot 1 (Shared with Secondary PCI Slot 4) Secondary PCI Slot 4 (Shared with ISA Slot 1) Secondary PCI Slot 3/RAID Port Secondary PCI Slot 2 Secondary PCI Slot 1...

  • Page 22: Drive Controllers And Connectors

    MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode. Additional features: • Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors • Full 32-bit PCI bus master implementation maximizing data transfer on PCI local bus at 133-MB/sec data bursts Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 23: Front Panel Connectors

    • SCAM (SCSI Configured Automatically) Level 1 for Windows enabling automatic configuration of new devices without ® having to reboot the system. • Wide SCSI configuration supporting up to 15 connected SCSI peripherals per channel, for a total of up to 30 devices. Up to seven 8-bit devices can be installed on each channel.

  • Page 24: Server Management Connectors

    Cover Intrusion Switch Connector Connects a cover intrusion switch to the system board so that the system can monitor unauthorized access to the chassis. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 25: System Jumpers

    C Connector This connector is part of the system monitoring. It carries the signals of the C bus which include identifying information and status for major system components. RAID Cage Connector The RAID cage connector connects the SCSI backplane to the system board to allow status and monitoring of backplane and SCSI drive.

  • Page 26: Expansion Slots

    The following I/O connectors are included with the system: • Two universal serial bus (USB) ports. USB ports provide connection for a growing list of peripheral components including mouse, keyboard, joystick, monitor, tape and floppy drives. Up to Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 27: Processor Subsystem

    127 devices can be daisy-chained from each port. The USB port also provides hot-swap capability and dynamic resource allocation for all peripherals attached to it with data transfer rates of up to 12Mbps. USB drivers are provided as a part of most major operating systems and should require no special procedures for implementation or use.

  • Page 28: Memory

    The system comes standard with 64-MB of Error Checking and Correcting (ECC) RAM. System RAM is expandable up to 1-GB using ECC 60-ns 72- bit synchronous DRAM (SDRAM) DIMMs (4 DIMM sockets). Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 29: Chapter 3: Installing Components

    Chapter 3: Installing Components Contents Replacing the Processor ........20 Installing a Second Processor........ 23 Setting the Jumpers..........25 Processor Speed Jumper......... 25 Clear CMOS Jumper........26 Installing Memory and Hardware......27 Installing Memory.......... 27 Adding and Replacing Drives......31 Adding an Expansion Card ......

  • Page 30: Replacing The Processor

    Assistance Resources document. To replace the processor Turn off the system and disconnect the power cord. Open the case, observing the static electricity precautions in Chapter 1. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 31 Wearing an anti-static wristband grounded to the system chassis, remove the lock bar from the processor slot by removing the two screws that secure it (see Figure 6). Figure 6: Removing the Pentium II Processor Lift the cartridge up and away from the system board. Place the processor cartridge that you removed in a safe place.
  • Page 32 Set the jumpers for the new processor configuration (see Table 1 on page 25). Close the case, as described in Chapter 1. Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 33: Installing A Second Processor

    Installing a Second Processor ® The system is compatible with Intel Pentium II processors. You can either upgrade the existing Pentium II processor or install a second processor of the same speed as the original processor. When adding a processor, order a Pentium II processor upgrade kit. The kit includes the Pentium II processor, a heat sink, and a disposable electrostatic discharge (static electricity) wrist strap.
  • Page 34 Set the jumpers for the new processor configuration (see Table 1 on page 25). Close the case, as described in Chapter 1. Reconnect the power cord and turn on the system. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 35: Setting The Jumpers

    Setting the Jumpers The system board jumpers let you change several system functions. Jumpers are set to the default positions at the factory. You may need to change the jumper settings to perform the following functions: • Set processor/bus speed settings •...

  • Page 36: Clear Cmos Jumper

    Reconnect the power cord and turn on the system. Clearing the CMOS memory clears all passwords and all configuration settings. You will need to reset any necessary values in BIOS Setup after you clear CMOS memory. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 37: Installing Memory And Hardware

    Installing Memory and Hardware Installing Memory The system board supports up to 1 GB of RAM in ECC SDRAM DIMMs. The system board is configured with 4 DIMM banks. You can fill Bank 0, Bank 1, Bank 2, or Bank 3 or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS.
  • Page 38 Gently push out the plastic socket clamps on each end of the DIMM. clamps. You may break the The DIMM should pop up slightly from the socket. socket, causing serious damage. Figure 12: Releasing the DIMM Socket Clamps Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 39 Carefully lift the DIMM out of the socket. Figure 13: Removing the DIMM Store the DIMM in a static-free container. Installing Memory and Hardware...

  • Page 40: Dimm Configurations

    256MB 32x72 256MB 16x72 128MB 16x72 128MB 32x72 256MB 16x72 128MB 8x72 64MB 8x72 64MB 16x72 128MB 16x72 128MB 16x72 128MB 16x72 128MB 1-GB 32x72 256MB 32x72 256MB 32x72 256MB 32x72 256MB Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 41: Adding And Replacing Drives

    Adding and Replacing Drives The case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system. Refer to Chapter 1, “System Access”, for instructions on opening and closing the case. Replacing the 3.5-inch Floppy Disk Drive The 3.5-inch disk drive is secured to a metal mounting bracket, which enables the drive to be easily installed and removed from the system chassis.
  • Page 42 5.25-inch drive to the mounting bracket and remove the drive. Place the new 5.25-inch drive in the mounting bracket. Secure the drive to the mounting bracket using the screws you removed in Step 6. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 43 Place the drive in the chassis. Figure 14: Installing a Drive in the 5.25-Inch Drive Bay Secure the drive bracket to the chassis using the screws you removed in Step 5. Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.) Close the case, as described in Chapter 1.
  • Page 44 Locate the hard disk assembly beneath the power supply at the rear of the chassis. Disconnect the data and power cables from the hard disk drive, noting their location and orientation. (You will reconnect these cables when you install the new hard drive.) Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 45 Remove the screws that attach the hard disk mounting bracket to the chassis, and remove the hard drive from the chassis. Figure 15: Removing the Hard Disk Bracket Remove the screws that attach the hard drive to the mounting bracket and remove the hard drive.
  • Page 46 Locate the disk drive that you want to replace. Disconnect the data and power cables from the disk drive, noting their location and orientation. (You will reconnect these cables when you install the new disk drive.) Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 47 Remove the screws that secure the drive cage in place and pull the drive cage out of the system. Figure 16: Removing the 3.5-Inch Disk Drive Assembly Remove the drive from the bay by removing the screws that secure it to the bay and pulling it straight out of the bay.

  • Page 48: Adding An Expansion Card

    Locate an open slot of the correct type. Remove and retain the screw securing the expansion port cover to the rear cover. Keep the port cover for reinstallation in case you ever need to remove the card. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 49 Firmly insert the edge of the expansion card into the slot. Figure 17: Installing an Expansion Card After seating the card firmly, secure it to the chassis by installing the screw you removed in Step 5 through the mounting bracket at the end of the card.

  • Page 50: Replacing The Battery

    Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2. If the CMOS data is not correct, change the information in the setup screens as necessary. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 51: Troubleshooting The Battery Installation

    Troubleshooting the Battery Installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured.

  • Page 52: Installing Software And Drivers

    After you have installed the USB driver, you can install the USB device by connecting it to a USB port on the rear cover. You may also need to install software that came with the device. Check the device documentation for additional information. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 53: Chapter 4: Bios Setup

    Chapter 4: BIOS Setup Contents About the BIOS Setup Utility ....... 44 Using the BIOS Setup Utility........ 45 Main Menu Screen ......... 46 Advanced Menu Screen ......... 50 Security Menu Screen ........59 Power Menu Screen ........61 Boot Menu Screen.......... 62 Exit Menu Screen ...........

  • Page 54: About The Bios Setup Utility

    BIOS version than the one described in this manual. In that case, some of the examples may differ somewhat from what you see, but the screens will be similar enough that you will have no trouble getting the information that you need. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 55: Using The Bios Setup Utility

    Using the BIOS Setup Utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery- backed CMOS memory and are retained even when the power is off. To enter the setup utility, restart the system and then press when prompted on screen during the startup process.

  • Page 56: Main Menu Screen

    Primary Master: opens the Primary Master screen to permit you to setup the primary master hard disk drive. Details of this screen are provided in the section “Hard Disk Drive Setup Screen” on page 48. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 57 • Primary Slave: opens the Primary Slave screen to permit you to setup the primary slave hard disk drive. Details of this screen are provided in the section “Hard Disk Drive Setup Screen” on page 48. • Secondary Master: opens the Secondary Master screen to permit you to setup the secondary master hard disk drive.
  • Page 58 – Auto - selecting this option automatically configures the drive based on information from the drive itself. – CD-ROM - select this option if the drive is a CD-ROM. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 59 – IDE Removable - select this option if the drive is a removable disk drive. – ATAPI Removable - select this option if the drive is an ATAPI removable disk drive. – None - “Auto” has been unable to supply the drive type or you have deliberately selected “None,”...

  • Page 60: Advanced Menu Screen

    Use Multiprocessor Specification: this field configures the multiprocessor specification for compatibility reasons. Specification 1.4 allows extended bus definitions and is required to permit a secondary PCI bus to work without a bridge. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 61 • Large Disk Access Mode: options include Other . Select if you are using DOS or one of the DOS-based operating systems. Select if you are using another operating system Other such as UNIX. A large disk is considered one that has more than 1024 cylinders, 16 heads or 63 tracks per sector.
  • Page 62 IRQ Reservation: opens the IRQ Reservation screen. This screen allows the user to reserve IRQs for use by legacy ISA devices. Details of this screen are provided in the section “IRQ Reservation Screen” on page 54. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 63 Memory Reservation Screen This screen appears whenever is selected from the Memory Reservation resource configuration screen. It allows you to reserve a block of memory for ISA devices. Figure 23: Memory Reservation Screen • XXXX - XXXX: the specified area of upper memory may be reserved for use by legacy ISA devices.
  • Page 64 It allows you to manually reserve IRQs for specific devices. Figure 24: IRQ Reservation Screen • IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available Reserved Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 65 Peripheral Configuration Screen This screen allows you to configure the system peripherals. Figure 25: Peripheral Configuration Screen • Serial Port A: options include Enabled, Disabled Auto – Base I/O Address: displays the base I/O address for integrated Serial Port A. Using the “+” or “-” key displays the optional addresses available.
  • Page 66 Parallel Port. Using the “+” or “-” key displays the optional channels available. • Floppy Disk Controller: controls the integrated Floppy Disk Controller. Options include Enable Disable – Base I/O Address: options include Primary Secondary Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 67 Keyboard Features Screen This screen allows you to configure the features of your keyboard. Figure 26: Keyboard Features Screen • Num Lock: options include . Sets the power-on Auto, On state of the key. NUMLOCK • Key Click: options are .
  • Page 68 Cache Base 0-512K: controls caching of the first 512K of base memory. Options are Write Back, Write Through Uncached • Cache Base 512K-640K: controls caching of the 512K through 640K area of base memory. Options are Write Back, Write Through Uncached Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 69: Security Menu Screen

    • Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options are Enabled Disabled • Cache segments (e.g., C800 - CBFF): controls caching of specified segments of memory. Options are Enabled Disabled Security Menu Screen This screen allows you to set system security characteristics. Figure 28: Security Menu Screen •...
  • Page 70 • Diskette Access: controls access to the floppy drive. Options include (floppy drive is accessible only to the Supervisor supervisor) and User (floppy drive is accessible to the user). Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 71: Power Menu Screen

    Power Menu Screen This screen allows you to set the characteristics of the system power management features. Figure 29: Power Menu Screen • Power Savings: opens a menu in which you can enable the power saving features of the system. •...

  • Page 72: Boot Menu Screen

    Removable Devices, ATAPI CD-ROM Drive, Network Boot • Third Boot Device: designates the device that the system polls third upon boot up. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 73 • Fourth Boot Device: designates the device that the system polls fourth upon boot up. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, Network Boot • Fifth Boot Device: designates the device that the system polls fifth upon boot up.

  • Page 74: Exit Menu Screen

    (not the default values) and discards the changes entered in the current session, without exiting the BIOS Setup. • Save Changes: saves the changes you have made during the current session, without exiting Setup. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 75: Updating The Bios

    Updating the BIOS Flash memory simplifies distributing BIOS upgrades. If you need a new version of BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a disk. To update the BIOS Enter BIOS Setup by pressing when prompted during startup.
  • Page 76 Note: You may encounter a CMOS checksum error or other problem after the system restarts. Try turning the system off and then restarting. CMOS checksum errors require that you enter BIOS Setup, check your settings, save your settings, and exit setup. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 77: Chapter 5: Troubleshooting

    Chapter 5: Trouble- shooting Contents Introduction............68 Important Safety Instructions........ 69 Computer Virus Notice ......... 70 Viruses ............70 Types of Viruses..........70 Virus Contamination ........70 Protecting Your System ......... 71 Virus Prevention..........71 Troubleshooting Checklist ........73 Verifying Your Configuration ....... 73 Troubleshooting Guidelines......

  • Page 78: Introduction

    Material Authorization (RMA) number. This section identifies solutions to common problems. If the suggestions in this chapter do not resolve your problem, try calling Technical Support. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 79: Important Safety Instructions

    Important Safety Instructions Observe the following guidelines when performing any work on your Warning! system: Do not attempt to service the system yourself except • Follow all instructions marked on the server and in the as explained elsewhere in the manual. Adjust only documentation.

  • Page 80: Computer Virus Notice

    Internet. Remember that viruses cannot appear all by themselves. They have to be written, then spread through direct contact with executable programs or boot sectors. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 81: Protecting Your System

    Protecting Your System Awareness is the key. You need to learn about the existence of viruses, how they spread, and what to do to protect your system by reducing the likelihood of virus contamination. The following may help: • Obtain an anti-virus program and make it a habit to scan the system regularly.
  • Page 82 If you think you have received an infected product from us, please contact Technical Support. Our staff will assist you in correcting the problem. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 83: Troubleshooting Checklist

    Troubleshooting Checklist Before turning on the system, make sure that: • The power cord is connected to the AC power-in connector and an AC outlet. • The AC outlet is supplying power. • If a power strip is used, it is turned on, and the circuit breaker is set. •...

  • Page 84: Cd-Rom Problems

    Settings | Control Panel), double-click Add New new hardware. Hardware. Follow the directions for adding the drive. If you are not experienced with this procedure, call Technical Support. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 85 Probable Cause Solution The secondary IDE Restart your computer, and then press device may be disabled. enter the setup program. From the Peripheral Configuration | Advanced menu, set the Secondary IDE Interface to Auto and make certain the Secondary IDE Status is Enabled. The CD cables are not Open the system and check all cables installed correctly.

  • Page 86: Hard Disk Problems

    The drive cables are not Open the system and check all cables connected properly. connected to the controller card. The drive controller is Open the system and reseat the drive not seated properly. controller. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 87: Memory/Processor Problems

    Memory/Processor Problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was Check the memory for proper seating and installed incorrectly.

  • Page 88: Modem Problems

    If the modem shares the jack with another shared by another device, make certain the other device does modem or telephone. not have the port open (for instance, someone is on the phone, or another modem is in use). Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 89: Peripheral/Adapter Problems

    Peripheral/Adapter Problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be From the Control Panel window (Start | added as new Settings | Control Panel), double-click Add New hardware. Hardware. Follow the directions for adding the device.
  • Page 90 Configure the card with the appropriate configured through the software. software (e.g., EISA configuration utility). The card was not Reseat the card and make certain that its installed correctly. jumpers are configured appropriately. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 91: Printer Problems

    Printer Problems The printer will not turn on. Probable Cause Solution The printer is not Check the power cable. Make certain it is plugged in. plugged into a live power source. The printer is not turned Make certain the printer’s power switch is depressed or set to the On position.

  • Page 92: System Problems

    Turn off the system. Turn the keyboard upside the keyboard. down to let it dry before turning the system back on. The keyboard is Try a keyboard you know is working. defective. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 93 The mouse doesn’t work. Probable Cause Solution The mouse is not Check the cable. Make certain it is plugged in plugged in or connected correctly. properly. The mouse driver did Load the appropriate mouse driver manually not load when the or contact Technical Support.

  • Page 94: Video Problems

    Sunlight is glaring off Position the monitor away from the sun or the display. window. The CRT may be old. Replace the monitor. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 95 The color monitor displays everything in black and white. Probable Cause Solution The system was turned Make certain the monitor is turned on, and on before the monitor. then restart the system. The display type is set From the Control Panel window (Start | incorrectly.
  • Page 96 The monitor needs to be Turn off the computer and monitor and leave degaussed. them off for at least a half hour, and then restart the system. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 97: Error Messages

    Error Messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected disk. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.
  • Page 98 • Check the free space on the disk volume. If the volume is full or almost full, remove unnecessary files. Invalid configuration • Enter BIOS Setup and verify the information… parameter values. Maintaining and Troubleshooting the Gateway ALR 7200 Server...
  • Page 99 Error Message Solutions Invalid password. • Enter your password again, making certain to enter it correctly. • If you do not know the password, you may need to reinstall the software you are trying to access. • Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password via system board jumper...
  • Page 100 ENTER Time and date not set. Enter BIOS Setup to set the system’s date and time. Write protect error. Move the write-protection tab over the hole on the back of the disk. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 101: Appendix A: Reference Data

    Appendix A: Reference Data Contents Specifications............92 Memory Map............93 I/O Map..............94 IRQ Usage.............. 95 DMA Usage............96...

  • Page 102: Specifications

    Mouse/Keyboard ISA/PCI Expansion Seven PCI/ One ISA (Four of the PCI slots and the Slots single ISA slot are shared slots) Certification FCC Class A, TUV, CE, CSA, and UL approved Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 103: Memory Map

    Memory Map Address Address Size Description (Decimal) (Hexadecimal) 0-KB–640-KB 0000:0000– 640-KB Main memory for user 0009:FFFF applications. 640-KB–768-KB 000A:0000– 128-KB Video graphics display buffer 000B:FFFF 768-KB–896-KB 000C:0000– 128-KB Reserved for ROM on I/O 000D:FFFF adapters 896-KB– 000E:0000– 128-KB System BIOS ROM 1024-KB (1-MB) 000F:FFFF Above 1-MB...

  • Page 104: I/O Map

    0400-040F 16 bytes DMA1 0461-0464 4 bytes Extended NMI control 0480-048F 16 bytes DMA high page register 04C2 1 byte Reserved 04C6-04CE 8 bytes DMA2 04D0-04DF 16 bytes INT/DMA2 04E0-04FF 32 bytes Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 105: Irq Usage

    IRQ Usage The following table lists the Interrupt Request Lines (IRQs) that the system typically uses and which ones are available for use by add-on devices. Resource System Timer Keyboard Cascade Serial port 2 (COM2) Serial port 1 (COM1) Secondary Parallel Port (LPT2) Floppy Controller Primary Parallel Port (LPT1) Real Time Clock (RTC)

  • Page 106: Dma Usage

    The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices. Resource Cascade Available Floppy Controller Available Redirect Cascade Available Available Available Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 107: Appendix B: Regulatory Compliance Statements

    Appendix B: Regulatory Compliance Statements Contents FCC Notice ............98 Industry Canada Notice......... 99 CE Notice............... 99 VCCI Notice ............100 Australia/New Zealand Notice......100...

  • Page 108: Fcc Notice

    • Consult the dealer or an experienced radio/TV technician for help. • Use shielded I/O cables when operating this equipment. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 109: Industry Canada Notice

    Industry Canada Notice Canadian Users: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté...

  • Page 110: Vcci Notice

    This device has been tested and found to comply with the limits for a Australian and New Class A digital device, pursuant to the Australian/New Zealand standard Zealand Users: AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing. Maintaining and Troubleshooting the Gateway ALR 7200 Server...

  • Page 111: Index

    Index Numerics Cache C800-CBFF field 59 Cache CC00-CFFF field 59 32 Bit I/O, Setup utility field 49 Cache D000-D3FF field 59 Cache D400-D7FF field 59 Adaptec 7895 12 Cache D800-DBFF field 59 Adapter cards Cache DC00-DFFF field 59 installing 38 Cache Extended Memory Area troubleshooting 80 field 59...
  • Page 112 Mulit-Sector Transfers field 49 Third Boot Device field 62 Num Lock field 57 Transfer Mode field 49 Parallel Port field 56 Type field 48 Password on Boot field 60 Ultra DMA Mode field 49 Maintaining and Troubleshooting the ALR 7200...
  • Page 113 updating 65 Chassis fan connectors 11 Use Multiprocessor Specification Checklist, troubleshooting 73 field 50 Clear CMOS jumper 26 User Password field 59 Closing the system 6 Wake on Embedded LAN field 62 Configuration Boot disk, write protection 60 memory 30 Boot menu, Setup screen 62 SCSI drives 13 Bus speed, PCI 12...
  • Page 114 Parallel Port, Setup utility field 56 controller 12 Serial Port A, Setup utility field 55 setting drive A 46 Serial Port B, Setup utility field 55 setting drive B 46 IRQ Reservation write protection 60 Maintaining and Troubleshooting the ALR 7200...
  • Page 115 Setup screen 54 supported 18 Setup utility field 52 troubleshooting 77 IRQ usage 95 Memory Cache, Setup utility field 58 IRQx, Setup utility field 54 Memory Reservation ISA, expansion slot 16 Setup screen 53 Setup utility field 52 Mode, Parallel Port, Setup utility Jumpers field 56 clear CMOS 26...
  • Page 116 50 top panel 7 BIOS utility 44 Reset Configuration Data, Setup utility boot menu screen 62 field 50 cache memory screen 58 Resource Configuration exit menu screen 64 Setup screen 52 fields 60 Maintaining and Troubleshooting the ALR 7200...
  • Page 117 32 Bit I/O 49 First Boot Device 62 Auto Suspend Timeout 61 Fixed Disk Boot Sector 60 Base I/O Address, Floppy Floppy Disk Controller 56 Disk Controller 56 floppy drive A 46 Base I/O Address, Parallel floppy drive B 46 Port 56 Fourth Boot Device 63 Base I/O Address, Serial Port...
  • Page 118 55 power menu screen 61 Terminator card, removing 23 primary master setup screen 48 Textual conventions ix primary slave setup screen 48 Third Boot Device, Setup utility field 62 resource configuration screen 52 Maintaining and Troubleshooting the ALR 7200...
  • Page 119 Top panel processor 18 removing 3 replacing 7 See voltage regulator module Transfer Mode, Setup utility field 49 Troubleshooting Wake on Embedded LAN, Setup utility adapter cards 80 field 62 CD-ROM drive 74 checklist 73 DIMMs 77 error messages 87 expansion cards 80 guidelines 73 hard drives 76...
  • Page 120 Maintaining and Troubleshooting the ALR 7200...
  • Page 121 NOTES...
  • Page 122 8503436 -- R1...

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