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Gateway
ALR 7200R
User's Guide
Supplement
Part #8503437
A MAN SYS US 7200R USR GDE
R1
7/98
In our effort to use nature's resources efficiently and wisely, we print all manuals on recycled papers that meet the
minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
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Table of Contents
Troubleshooting
Related Manuals for Gateway ALR 7200R
Summary of Contents for Gateway ALR 7200R
- Page 1 Gateway ALR 7200R User’s Guide Supplement Part #8503437 A MAN SYS US 7200R USR GDE 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
- Page 2 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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Page 3: Table Of Contents
Contents Preface ..................v About This Guide ................... vi Conventions Used in this Guide ............vii Chapter 1: Introduction ............1 Introduction....................2 Installation Requirements ..............2 Chapter 2: Converting from Mini-Tower to Rack-Mount ..3 Introduction....................4 Remove Existing Panels ..............4 Install the Rack-Mount Panels............ - Page 4 Video Problems..................38 Error Messages..................40 Appendix A: Regulatory Compliance Statements ....45 FCC Notice.................... 46 Industry Canada Notice ................ 47 CE Notice ....................47 VCCI Notice ..................48 Australia/New Zealand Notice............. 48 Index ..................49 Gateway ALR 7200R User’s Guide Supplement...
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Page 5: Preface
Preface Contents About This Guide ........... vi Conventions Used in this Guide......vii... -
Page 6: About This Guide
Guide and Maintaining and Troubleshooting the ALR 7200. We recommend you take time to read through the manual before using the system. If you encounter a problem, refer to the handy troubleshooting section provided. Gateway ALR 7200R User’s Guide Supplement... -
Page 7: Conventions Used In This Guide
Conventions Used in this Guide Throughout this booklet, you will see the following conventions: ONVENTION ESCRIPTION A key name corresponds to a key on NTER the keyboard. A plus sign indicates that the keys on either side of it must be pressed simultaneously. - Page 8 Gateway ALR 7200R User’s Guide Supplement...
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Page 9: Chapter 1: Introduction
Chapter 1: Introduction Contents Introduction.............. 2 Installation Requirements ........ 2... -
Page 10: Introduction
Introduction Congratulations on your purchase of the ALR 7200R. With the arrival of your new system, you are probably eager to install your system and have it operating. Installation Requirements The ALR 7200R system drawer is designed for an office environment and allows for floor-level entry of all cables through the opening in the bottom of the cabinet. -
Page 11: Chapter 2: Converting From Mini-Tower To Rack-Mount
Chapter 2: Converting from Mini-Tower to Rack-Mount Contents Introduction.............. 4 Remove Existing Panels........4 Install the Rack-Mount Panels......6... -
Page 12: Introduction
Remove the two screws located on the rear of the system, left side. Slide the side panel back, then pull the cover off. From the inside of the chassis, remove the two screws securing the bezel to the chassis. Gateway ALR 7200R User’s Guide Supplement... - Page 13 Holding onto the bottom handle, firmly pull bezel away from chassis. From the inside of the system, push out the pin, located in the center of the plastic foot, with a screwdriver. Remove Feet from the bottom of the minitower. Introduction...
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Page 14: Install The Rack-Mount Panels
Plastic snap plugs, used to Figure 1-3 in the ALR 7200 User’s Guide. cover screw holes, may be removed and stored on the top of the panel bracket. Install the Front Panel. Gateway ALR 7200R User’s Guide Supplement... -
Page 15: Chapter 3: Installation
Chapter 3: Installation Contents Installing the System Drawer........8 Installing the Mounting Rails......8 Mounting the System Drawer......10 Connecting the System Drawer ......13 Connecting Peripherals ........13 Connecting Multiple System Drawers ..14 Connecting the Power ........15 Powering Up the System........ -
Page 16: Installing The System Drawer
The retention clips should go toward the rear of the cabinet. If the mounting rails have not previously been installed, position the drawer template (P/N 65770050-00) in the cabinet so that the side matches the corresponding side you wish to install. Gateway ALR 7200R User’s Guide Supplement... - Page 17 Mark the screw hole locations onto the vertical mounting strips in the cabinet as shown on the template. The marks will locate the mounting holes of the rail brackets and front panel. Attach the front bracket to the front cabinet vertical mounting strip using two screws as marked.
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Page 18: Mounting The System Drawer
The system drawer is heavy and awkward. To avoid possible injury or damage to the system, get some help when lifting it into place, aligning the rails and installing it into the cabinet. Gateway ALR 7200R User’s Guide Supplement... - Page 19 Press the cabinet mounting rails towards the center of the cabinet while inserting the side rails on the system drawer into the cabinet mounting rails. Push the system drawer evenly into the cabinet until the latches on the drawer rails lock. Press the latches on both sides of the system drawer and push the drawer back until the front panel touches the vertical mounting rails.
- Page 20 When assembled and mounted correctly, the front panel should look like the above illustration. Gateway ALR 7200R User’s Guide Supplement...
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Page 21: Connecting The System Drawer
Connecting the System Drawer Connecting Peripherals Power off all drawers and devices in the cabinet before attaching any of the system drawer cables. Verify that the system drawer power switch is OFF as well. If you plan on setting up the system drawer to control other drawers in the cabinet, connect external data cable(s) of their corresponding controller card(s) to the device(s) to be controlled. -
Page 22: Connecting Multiple System Drawers
Connecting multiple system drawers requires extender cables to be plugged into the rear of the system drawers and connected to the appropriate I/O ports on the rear of the AutoSwitcher. Refer to the following figure for connection details. Gateway ALR 7200R User’s Guide Supplement... -
Page 23: Connecting The Power
Connecting the Power Important! It is recommended to have a licensed electrician install a dedicated 230VAC Because the system drawer uses a significant amount of line with sufficient amp capacity for the system drawer to a breaker box or current and can easily distribution panel. -
Page 24: Powering Up The System
Repeat steps 3 through 6 for each additional System drawer installed. Normal Power Up Power on devices and drawers attached to the system drawer first. When they have completed their power on sequences, power on the system drawer. Gateway ALR 7200R User’s Guide Supplement... -
Page 25: Shutting Down The System
Shutting Down the System Halt, stop, or cancel any active processes or tasks being performed by the operating system of the system drawer being shut down. If appropriate, issue a "flush" command to write the contents of any caches or buffers to disk. If appropriate, issue a command to exit or quit the operating system. -
Page 26: Completing The Installation
Secure the cables to the cable retractor with tie straps. The cable retractor is designed with tie holes wherein to insert and fasten the tie straps. Gateway ALR 7200R User’s Guide Supplement... -
Page 27: Securing The System
Leave enough slack in the cables to allow them to flex when the drawer is pulled out. Check the cables for tight spots while the drawer is being pulled forward and pushed back into place. Check for stress points especially at the bends in the cable retractor and where the cable retractor is mounted to the vertical mounting rail. -
Page 28: Optional Equipment
Optional Equipment Caution! Power the system OFF and The ALR 7200R Rack-mountable system drawer may be enhanced to meet disconnect the power cord your future needs. For detailed instructions on how to install optional before proceeding. equipment, please refer to the . -
Page 29: Chapter 4: Troubleshooting
Chapter 4: Trouble- shooting Contents Introduction............22 Important Safety Instructions........ 23 Computer Virus Notice ......... 25 What is a Virus ..........25 Types of Viruses..........25 Virus Contamination ........25 Protecting Your System ......... 26 Virus Prevention..........26 Troubleshooting Checklist ........28 Verifying Your Configuration ....... -
Page 30: Introduction
Return Material Authorization (RMA) This section identifies solutions to common problems. If the suggestions in number. this chapter do not resolve your problem, call Technical Support. Gateway ALR 7200R User’s Guide Supplement... -
Page 31: Important Safety Instructions
Important Safety Instructions Observe the following guidelines when performing any work on your Warning! system: Do not attempt to service the system yourself except Follow all instructions marked on this product and in the as explained elsewhere in the manual. Adjust only documentation. - Page 32 The system does not operate properly when the operating must be easily accessible by the operator. instructions are followed. d. The system was dropped or the cabinet is damaged. e. The system’s performance changes. Gateway ALR 7200R User’s Guide Supplement...
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Page 33: Computer Virus Notice
Computer Virus Notice What is a Virus A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen. -
Page 34: Protecting Your System
McAfee VirusScan on all of our products. • All master disks are write-protected and scanned at least twice before release. • Sample production disks are periodically scanned as an additional quality check. Gateway ALR 7200R User’s Guide Supplement... - Page 35 • All incoming products such as systems to repair, vendor disks, hard drives, and trade-show units are scanned for viruses. • All systems are given a final test before shipping. Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product.
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Page 36: Troubleshooting Checklist
If you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis. Refer to the Maintaining and Troubleshooting Guide for more information on preventing electrostatic damage to the system. Gateway ALR 7200R User’s Guide Supplement... -
Page 37: Cd-Rom Problems
CD-ROM Problems An audio CD produces no sound. Probable Cause Solution The CD is loaded Make certain the label is facing upward, and then incorrectly. try again. The speakers are not Check the speaker cables. Make certain they are connected. connected properly and securely. -
Page 38: Hard Disk Problems
The drive cables are not Open the system and check all cables connected connected properly. to the controller card. The drive controller is not Open the system and reseat the drive controller. seated properly. Gateway ALR 7200R User’s Guide Supplement... -
Page 39: Memory/Processor Problems
Memory/Processor Problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was installed Check the memory for proper seating and incorrectly. -
Page 40: Modem Problems
If the modem shares the jack with another device, by another modem or make certain the other device does not have the telephone. port open (for instance, someone is on the phone, or another modem is in use). Gateway ALR 7200R User’s Guide Supplement... -
Page 41: Peripheral/Adapter Problems
Peripheral/Adapter Problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be From the Control Panel window (Start | Settings | added as new hardware. Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call Technical Support. - Page 42 The card has not been Configure the card with the appropriate software. configured through the software (e.g., EISA configuration utility). The card was not installed Reseat the card and make certain that its jumpers correctly. are configured appropriately. Gateway ALR 7200R User’s Guide Supplement...
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Page 43: Printer Problems
Printer Problems The printer will not turn on. Probable Cause Solution The printer is not plugged Check the power cable. Make certain it is plugged into a live power source. The printer is not turned Make certain the printer’s power switch is On. If power is applied to the printer, the green power LED should be on. -
Page 44: System Problems
The keyboard is defective. Try a keyboard you know is working. The mouse doesn’t work. Probable Cause Solution The mouse is not plugged Check the cable. Make certain it is plugged in in or connected properly. correctly. Gateway ALR 7200R User’s Guide Supplement... - Page 45 Probable Cause Solution The mouse driver did not Load the appropriate mouse driver manually or load when the system contact Technical Support. booted. The mouse is defective. Try a mouse you know is working. System Problems...
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Page 46: Video Problems
Adjust the brightness and contrast knobs until the and contrast controls are text becomes clear. turned down. Sunlight is glaring off the Position the monitor away from the sun or window. display. The CRT may be old. Replace the monitor. Gateway ALR 7200R User’s Guide Supplement... - Page 47 The color monitor displays everything in black and white. Probable Cause Solution The system was turned on Make certain the monitor is turned on, and then before the monitor. restart the system. The display type is set From the Control Panel window (Start > Settings > incorrectly.
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Page 48: Error Messages
Diskette drive reset failed. • Enter BIOS Setup and verify the disk drive parameters. • Check the disk drive cables. Make certain pin 1 on the cable aligns with pin 1 on the connector. Gateway ALR 7200R User’s Guide Supplement... - Page 49 Error Message Solutions Diskette read failed - strike • Make certain the boot disk contains the to retry boot. Command.com file. • Use the configuration utility (if applicable) to verify your drive or controller configuration. • Press to try the boot again. Gate A20 failure.
- Page 50 • Check for sticky keys. Clean the keyboard if necessary. Memory errors were See “Memory errors were detected during detected while the system system start up.” on page 31. powered up. Gateway ALR 7200R User’s Guide Supplement...
- Page 51 Error Message Solutions Memory size error. Enter BIOS Setup and save the memory configuration. Non-system disk or disk • Eject the disk and press ENTER error. • If the disk is bootable, check it for errors. Not enough memory. Close all programs that are not currently in use. Print queue is full.
- Page 52 Gateway ALR 7200R User’s Guide Supplement...
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Page 53: Appendix A: Regulatory Compliance Statements
Appendix A: Regulatory Compliance Statements Contents FCC Notice ............46 Industry Canada Notice......... 47 CE Notice............... 47 VCCI Notice ............48 Australia/New Zealand Notice......48... -
Page 54: Fcc Notice
Class A digital device. The accessories associated with this equipment are the equipment. as follows: • Shielded video cable • Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules. Gateway ALR 7200R User’s Guide Supplement... -
Page 55: Industry Canada Notice
Industry Canada Notice Canadian Users: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté... -
Page 56: Vcci Notice
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing. Gateway ALR 7200R User’s Guide Supplement... -
Page 57: Index
Index About this guide vi Guidelines, troubleshooting 28 Adapter cards troubleshooting 34 Hard disk Australia/New Zealand notice 48 troubleshooting 30 autoswitcher 14 Industry Canada notice 47 cable retractors 18 installing rack panels 6 CD-ROM drive Introduction 2 troubleshooting 29 CE notice 47 Checklist, troubleshooting 28 Keyboard, troubleshooting 36 completing the installation 18... - Page 58 IDE disk drive LED 34 keyboard 36 memory 31 modem 32 mouse 36 peripheral devices 33 printer 35 processor 31 SCSI device 33 system-wide problems 36 video 38 VCCI notice 48 Verifying the configuration 28 Video, troubleshooting 38 Gateway ALR 7200R User’s Guide Supplement...
- Page 59 NOTES...
- Page 60 8503437 R0...
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