Troubleshooting
8.3.6 Jam at MPT
Symptoms: Indicated Jam at MPT on the control panel.
Feed Sensor
SCF Path
8.3.7 Multi-Feeding
Symptoms: Multiple sheets are fed.
Checks and Causes
The solenoid does not work correctly, check the On/
Off operation of the feed clutch and tray clutch (pick
solenoid) in EDC mode.
The friction pad is contaminated.
The paper is curled.
The paper guides are not adjusted or the paper is
loaded on top of the tabs.
The paper is charged with static-electricity.
8.3.8 Paper Wrapped in the Fuser
Symptoms: Paper is wrapped in the fuser.
Checks and Causes
The heat roller is contaminated. (Background toner,
Hot offset).
Accordion jams occur between the fuser and the
exit assembly continuously.
The fuser bearings or drive gears are warped
caused by a momentary rise in temperature.
8-12
Possible Cause
Check the surface of the pick roller.
Is it dirty or damaged?
Check the MPT clutch (pick
solenoid) in EDC mode.
MP Empty Sensor
Clean or replace the pick roller.
Replace the solenoid if defective.
Repair Actions
Replace the solenoid or the main board.
Clean the friction pad or replace the tray.
Use approved, fresh, clean paper.
Adjust the paper guide and load paper under the tabs.
Remove the static-electricity before loading the paper.
Repair Actions
Replace the fuser.
Check for damage or contamination on the paper guide rib of
the exit assembly, and check the condition and operation of
the exit roller.
Replace the exit assembly if necessary.
Replace the fuser, LVPS, then the main board.
Repair Actions