Troubleshooting
8.4.4 Paper Empty
Symptoms: "Tray1/MPT/Tray2 [Size] Empty" is displayed on the control panel, even though paper is
loaded.
Checks and Causes
Check for a broken or distorted paper empty sensor
actuator. Check that the actuator is not stuck.
Test the tray empty sensor and actuator in EDC
mode.
Check the sensor connectors and cable harness.
Ensure that a signal reaches the main board.
8.4.5 Paper Empty not Detected
Symptoms: The printer remains "Ready", even when the tray is empty.
Checks and Causes
Check for a broken or distorted paper empty sensor
actuator. Check that the actuator is not stuck.
Test the tray empty sensor and actuator in EDC
mode.
Check the sensor connectors and cable harness.
Ensure that a signal reaches the main board.
8.4.6 Cover Open
Symptoms: "Cover Open" is displayed on the control panel when all covers and doors are closed.
Checks and Causes
Check the switch actuators on the inside of the
duplex (Door C) and developer (Door A) covers to
see if they are broken or damaged.
Check the cover open switch, connectors, and
cable harness.
CN30 (main board) to CN4 (LVPS)
CN14 (main board to Switch 3 (left cover)
CN 3 (LVPS) to Switch 1 (right cover) to
Switch 2 (left cover)
Test the actuator and switch in EDC mode.
8-14
Repair Actions
Replace the paper empty sensor actuator.
Replace any defective part as necessary.
Replace the harness.
Repair Actions
Replace the paper empty sensor actuator.
Replace any defective part as necessary.
Replace the harness.
Repair Actions
Replace the duplex cover (Door C) or developer cover (Door
A).
Replace the harness or switch as necessary.
Replace any defective parts.
If the error recurs, replace the main board.
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