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B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS
Table B-11
Parameter
Operator No
Answer Time
Busy
Coverage
Mode
No Answer
Coverage
Mode
Message
Repeat Cycle
* In the following cases, the caller cannot "select". He is directed to Operator 1's
mailbox when he is transferred to the operator but the operator does not answer:
•
No input to Automated Attendant.
•
No input to Custom Service menu when "No DTMF Input Operation" is set to
"C. Operator" in Table B-15 in B5.2 Custom Service.
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Installation Manual
Value Range
(Default)
10-60 s
When a call to Operator 1, 2, or 3 is not answered within
(30)
the time set, the VPS will offer other options as defined
by the "No Answer Coverage Mode".
Notes
1. Hold
Specifies how to handle calls when the Operator 1
2. No Answer
extension is busy.
Coverage
3. Call Waiting
1. Hold—Automatically places the caller on hold and the
4. Disconnect
Operator 1 extension is called again.
Message
(Hold)
2. No Answer Coverage—Offers the option specified by
the No Answer Coverage Mode to the caller.
3. Call Waiting—Signals the Operator 1 when another
call is waiting using the Call Waiting feature of the
PBX.
4. Disconnect Message—Disconnects the caller after
playing "Thank you for calling".
1. Caller Select
Specifies how to handle Operator 1 calls when not
2. Leave Message
answered within the time period set by the "Operator No
3. Disconnect
Answer Time" mode.
Message
4. Next Operator
1. Caller Select*—Allows the caller to leave a message
(Caller Select)
or call another extension. (In some cases, a call to
another extension is not available.
2. Leave Message—Instructs the caller to leave a
message in Operator 1's mailbox.
3. Disconnect Message—Disconnects the caller after
playing "Thank you for calling".
4. Next Operator—Transfers the caller to Operator 2.
1-3 times
Specifies the number of times the VPS will play the
(3)
Automated Attendant top menu.
Description/Function
•
This timer applies to Operator 1, 2, and 3.
•
If more than 1 operator is assigned, we
recommend to reduce the time on the "Operator
No Answer Time" to 15 s.
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Troubleshooting
