Support And Service; Revision History - Fujitsu PRIMEQUEST 1000 Series Installation Manual

PRIMEQUEST 1000 Series REMCS Installation Manual
Preface
To prevent important data on the hard disk from being leaked when the product is disposed of or transferred, you
will need to take care to erase all the data recorded on the hard disk on your own responsibility.
Furthermore, if a software license agreement restricts the transfer of the software (operating system and application
software) on the hard disk in the server or other product to a third party, transferring the product without deleting
the software from the hard disk may violate the agreement. Adequate verification from this point of view is also
necessary.

Support and service

SupportDesk (available only in Japan, for a fee)
For stable system operation, we recommend concluding our SupportDesk agreement, which provides a maintenance
and operation support service. SupportDesk agreement customers receive a same-day response service for hardware
problems. They are eligible for regular checkups, remote notification of potential-failure predictions, and
information on system problems. Moreover, they can avail themselves of other services such as troubleshooting
support by phone for hardware and software problems, and access to operation support information from a dedicated
website for our customers. For details, see "Product support" on the SupportDesk homepage
solutions/support/sdk/index.html).
Product and service inquiries
For all product use and technical inquiries, contact the store where you purchased the product, or a Fujitsu sales
representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about the
PRIMEQUEST 1000 series, use the Fujitsu contact line.
Fujitsu contact line
We accept Web inquiries. For details, visit our website:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
Warranty
If a component failure occurs during the warranty period, we will repair it free of charge in accordance with the
terms of the warranty agreement. For details, see the warranty.
Before requesting a repair
If a problem occurs with the product, confirm the problem by referring to 11.2 Troubleshooting in the
PRIMEQUEST 1000 Series Administration Manual (C122-E108EN). If the error recurs, contact your sales
representative or a field engineer. Confirm the model name and serial number shown on the label affixed to the
right front of the device and report it. Also check any other required items beforehand according to 11.2
Troubleshooting in the PRIMEQUEST 1000 Series Administration Manual (C122-E108EN). The system settings
saved by the customer will be used during maintenance.

Revision History

Edition Date
01 2010-02-09
02 2010-03-12
Revised location (type) (*1)
-
All pages
Description
-
Incorporated differences in Errata and
Addenda (C122-E119-01EN)
xii
(http://jp.fujitsu.com/
C122-E120-06EN