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Fujitsu Primequest 2000 Series Installation Manual

Remcs installation manual
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FUJITSU Server
PRIMEQUEST 2000 Series
REMCS Installation Manual
CA92344-0542-02

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Summary of Contents for Fujitsu Primequest 2000 Series

  • Page 1 FUJITSU Server PRIMEQUEST 2000 Series REMCS Installation Manual CA92344-0542-02...
  • Page 2 Preface Preface This manual describes the functions and features of the PRIMEQUEST 2000 series. The manual is intended for system administrators. For details on the regulatory compliance statements and safety precautions, see the PRIMEQUEST 2000 Series Safety and Regulatory Information (CA92344-0523).

  • Page 3: Revision History

    Preface Revision History Edition Date Revised location (type) (*1) Description - The edition is initialized to "01" 2014-08-12 All pages for changing manual code Added notes 2014-10-07 CHAPTER 3 REMCS settings *1: Chapter, section, and item numbers in the "Revised location" column refer to those in the latest edition of the document.

  • Page 4: Safety Precautions

    Similarly, one space line is inserted before and after the alert statement. Only Fujitsu certified service engineers should perform the following tasks on this product and the options provided by Fujitsu. Customers must not perform these tasks under any circumstances.
  • Page 5 Preface Warning label location (the main cabinet top) CA92344-0542-02...
  • Page 6 Preface Warning label location (the main cabinet left) Front Warning label location (PCI_Box) CA92344-0542-02...

  • Page 7: About This Product

    For stable operation of the PRIMEQUEST 2000 series server, use only a Fujitsu-certified optional product as an added option. Note that the PRIMEQUEST 2000 series server is not guaranteed to operate with any optional product not certified by Fujitsu. Maintenance Only Fujitsu certified service engineers should perform the following tasks on this product and the options provided by Fujitsu.

  • Page 8: Support And Service

    Be sure to keep this manual in a safe and convenient location for quick reference. Fujitsu makes every effort to prevent users and bystanders from being injured and to prevent property damage. Be sure to use the product according to the instructions in this manual.
  • Page 9 Includes the specifications of and the installation location CA92344-0535 Hardware Installation Manual requirements for the PRIMEQUEST 2000 series. PRIMEQUEST 2000 Series Describes how to set up the PRIMEQUEST 2000 series CA92344-0536 Installation Manual server, including the steps for installation preparation, initialization, and software installation.
  • Page 10 Preface Related manuals The following manuals relate to the PRIMEQUEST 2000 series. You can access these manuals at the following site: http://www.fujitsu.com/global/services/computing/server/primequest/Contact your sales representative for inquiries about the ServerView manuals. Title Description ServerView Suite ServerView Operations Describes how to install and start ServerView Operations Manager Manager Quick Installation (Windows) in a Windows environment.
  • Page 11 Preface Abbreviations This manual uses the following product name abbreviations. Formal product name Abbreviation Microsoft ® Windows Server ® 2012 R2 Datacenter Windows, Windows Server 2012 Microsoft ® Windows Server ® 2012 R2 Standard Microsoft ® Windows Server ® 2012 Datacenter Microsoft ®...

  • Page 12: Command Syntax

    The PDF file of this manual is intended for display using Adobe® Reader® in single page viewing mode at 100% zoom. This manual shall not be reproduced or copied without the permission of Fujitsu Limited. Copyright 2014 FUJITSU LIMITED CA92344-0542-02...

  • Page 13: Table Of Contents

    Preface Contents Preface ..........................................i CHAPTER 1 REMCS Service Overview ..............................1 Purpose of REMCS Service ................................. 1 REMCS Linkage Overview ................................1 1.2.1 Components implementing the REMCS function ........................1 1.2.2 Installing the REMCS function..............................2 1.2.3 Connection configurations supported by the REMCS function ....................2 CHAPTER 2 Before Using the REMCS Service ............................

  • Page 14: Preface

    Preface CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings ........................ 44 Overview of REMCS Service Detail Settings ..........................44 Detail Environment Settings ............................... 45 Selecting REMCS Center ................................48 Select Language ..................................48 Machine Name Display Change ..............................49 Deleting the Personal Information .............................. 50 Display of certificate ..................................
  • Page 15 Preface Figures FIGURE 1.1 REMCS linkage ................................... 1 FIGURE 2.1 Internet connection (using the network connected to the user port) ................. 4 FIGURE 2.2 Internet connection (using REMCS port) ........................... 4 FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port) .............. 5 FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port) ....................
  • Page 16 Preface FIGURE 4.18 [Sending Hardware Configuration Information] window ....................42 FIGURE 4.19 [Sending Software Configuration Information] window ....................43 FIGURE 5.1 FE operation initial window ............................... 44 FIGURE 5.2 [Environment settings] window in case of internet connection (only mail) ..............45 FIGURE 5.3 [Environment settings] window in case of P-P connection .....................
  • Page 17 Preface Tables TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window ............12 TABLE 3.2 Input items for the [Point-to-Point Connection environment settings] window ..............13 TABLE 3.3 Input items for the [Periodical Connection settings] window ..................... 14 TABLE 3.4 Input items for the [Customer Information] window ......................
  • Page 18 Preface TABLE 6.34 Messages in the [Replacement to the previous certificate] window ................65 TABLE 6.35 Messages in the [Display of certificate] window ......................65 TABLE 6.36 List of communication error messages (SMTP communication) ................... 65 TABLE 8.1 REMCS message window ..............................69 CA92344-0542-02 xvii...

  • Page 19: Chapter 1 Remcs Service Overview

    The REMCS service connects your PRIMEQUEST 2000 Series to the REMCS Center, a total support center for Fujitsu customers, through the Internet or P-P (point to point) connection to enable the system to send server configuration information and automatically report failures when they occur. The REMCS service is thus intended to facilitate prompt responses and solutions to problems.

  • Page 20: Installing The Remcs Function

    Installation of Operating System and bundled software in the PRIMEQUEST 2000 Series Installation Manual (CA92344-0536 A case without SVIM The following packages are downloaded from the Web site of Fujitsu, and it installs it according to attached README. ･SIRMS ･REMCS Option 1.2.3 Connection configurations supported by the REMCS function...

  • Page 21: Chapter 2 Before Using The Remcs Service

    The connection configuration to be used must be determined beforehand. The PRIMEQUEST 2000 Series supports the following connection configurations. All of these connection configurations use only SMTP to communicate with the REMCS Center. Internet connection (e-mail) P-P connection (ISDN: e-mail) Field engineers make the setting for connecting to the REMCS Center.

  • Page 22: P-P Connection (Isdn: E-Mail)

    CHAPTER 2 Before Using the REMCS Service 2.2 Connection Configuration for Connecting to the REMCS Center FIGURE 2.1 Internet connection (using the network connected to the user port) Using a network not connected to the user port FIGURE 2.2 Internet connection (using REMCS port) shows a configuration that uses the REMCS port to connect to a network other than that connected to the user port.

  • Page 23: Figure 2.4 P-P Connection (Isdn: E-Mail) (Using The Remcs Port)

    CHAPTER 2 Before Using the REMCS Service 2.2 Connection Configuration for Connecting to the REMCS Center FIGURE 2.3 P-P connection (ISDN: e-mail) (using the network connected to a USER port) Through a network that is not connected to a USER port FIGURE 2.4 P-P connection (ISDN: e-mail) (using the REMCS port) shows a configuration that uses the REMCS port to connect to a network other than the network connected to a USER port.

  • Page 24: Chapter 3 Remcs Service Start Procedure

    CHAPTER 3 REMCS Service Start Procedure 3.1 Start Procedure Overview CHAPTER 3 REMCS Service Start Procedure This chapter describes the procedure for starting the REMCS service. Start Procedure Overview To start the REMCS service, the user must register with the REMCS Center (registration). Registration means to register customer information with the REMCS Center.
  • Page 25 CHAPTER 3 REMCS Service Start Procedure 3.1 Start Procedure Overview FIGURE 3.1 REMCS Center registration flow Before registration, prepare the following information. - Warranty (contains your machine model name, check code, and serial number) The warranty is used to confirm that the machine ID displayed at the bottom of the REMCS window is correct.

  • Page 26: Remcs Center Registration

    Display command: Displays the REMCS port settings. show maintenance_ip For details on the commands, see Chapter 2 MMB CLI (Command Line Interface) Operations in the PRIMEQUEST 2000 Series Tool Reference (CA92344-0539). Note Do not perform registration during the maintenance work.

  • Page 27: Setting The Connection Configuration

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.2 [Customer Information Registration Instructions] window 1. Click the [Next] button. The window for selecting the REMCS Center to connect to appears. 3.2.2 Setting the connection configuration Select the REMCS Center to connect to in the window shown in FIGURE 3.3 [Selecting REMCS Center] window.

  • Page 28: Setting Up The Environment

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.3 [Selecting REMCS Center] window 1. Click the [Next] button. The REMCS Center to connect to is registered. Then, the [Initial Settings] window for setting up the environment appears. 3.2.3 Setting up the environment Set up the environment from FIGURE 3.4 [Initial Settings]...

  • Page 29: Figure 3.4 [Initial Settings] Window

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.4 [Initial Settings] window Newly setting up the environment The procedure for newly setting up the environment is as follows. 1. Select the connection configuration from the following. Internet Connection(Mail Only): The initial setting for the connection configuration P-P Connection(ISDN: Mail Only): Connection via ISDN P-P Connection(VPN: Mail Only): Connection via VPN 2.

  • Page 30: Table 3.1 Input Items For The [Internet(Mail Only) Connection Environment Settings] Window

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.5 [Internet(Mail Only) connection environment settings] window 1. Enter the values for the following items. TABLE 3.1 Input items for the [Internet(Mail Only) connection environment settings] window Item Description SMTP Server Enter the SMTP server name or IP address in single-byte alphanumeric characters and symbols.

  • Page 31: Setting The Periodic Connection Schedule

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration When the connection configuration is [P-P Connection(ISDN: Mail Only)] or [P-P Connection(VPN:Mail Only)] If you selected [P-P Connection(ISDN: Mail Only)] or [P-P Connection(VPN: Mail Only)] in the window shown FIGURE 3.4 [Initial Settings] window, the window shown in FIGURE 3.6 [Point-to-Point Connection environment settings] window...

  • Page 32: Setting The Customer Information

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.7 [Periodical Connection settings] window 1. Specify the values for the following items. TABLE 3.3 Input items for the [Periodical Connection settings] window Item Description current schedule of The initial values are [Every week] and [10:00] to [15:00]. Specify Periodic Connection values if you need to change the setting.

  • Page 33: Table 3.4 Input Items For The [Customer Information] Window

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.8 [Customer Information] window You can use the following characters and symbols for input. E-mail addresses must include, but cannot begin or end with, an @ mark. Also, the character that follows the @ mark must not be a dot (.).

  • Page 34: Figure 3.9 [Customer Information Review] Window

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration characters). Specify the country name with the code in the A2 column of ISO-3166 Code Table (two letters). For a country not specified in the table, specify 99. Machine Optional Enter the machine installation site (not Installation required if it is the same as the [Address]...

  • Page 35: Confirming The Registration Result

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration After the customer information is registered, the window shown in FIGURE 3.10 [Information Transmit Agreement] window appears. This window also appears when you click the [Auto Setting] button in the window for restoring setting information to perform automatic setting.

  • Page 36: Checking The Connection

    CHAPTER 3 REMCS Service Start Procedure 3.2 REMCS Center Registration FIGURE 3.11 [Registration result] window 1. Click the [Next] button to proceed to 3.2.7 Checking the connection. 3.2.7 Checking the connection 1. The window shown in FIGURE 3.12 [Connection check] window appears.

  • Page 37: Importing The Registration Information

    CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information Notification of the result to the installer: Specify whether to report the result to the installer. If you select notification, set the installer's e-mail address in [E-mail address for receiving results]. 2.

  • Page 38: Figure 3.15 [After Automatic Registration, Do You Delete The Personal Information] Window

    CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information FIGURE 3.14 [Importation of the REMCS settings] window 1. In the PC or file server running the Web browser, specify the following files that were previously backed up and saved. Environment information file: Browse an rm_bkenv.def file.

  • Page 39: Figure 3.16 [Connection Check Information] Window

    CHAPTER 3 REMCS Service Start Procedure 3.3 Importing the Registration Information FIGURE 3.16 [Connection check information] window Notification of the result to the administrator Specify whether to report the result to the administrator. The administrator e-mail address in the imported customer information is displayed as your administrator e-mail address. Notification of the result to the installer Specify whether to report the result to the installer.

  • Page 40: Replacing The S/Mime Certificate During The Initialization Work

    CHAPTER 3 REMCS Service Start Procedure 3.4 Replacing the S/MIME certificate during the initialization work FIGURE 3.18 [Automatic registration state] window 6. Click the [OK] button. After the registration is completed, the window shown in FIGURE 4.1 [REMCS initial] window appears.

  • Page 41: Figure 3.20 [Confirmation Of Certificate] Window (During Initialization Work)

    CHAPTER 3 REMCS Service Start Procedure 3.4 Replacing the S/MIME certificate during the initialization work FIGURE 3.20 [Confirmation of certificate] window (during initialization work) 3. Click the [Next] button to output the following confirmation message. "The certificates will be replaced. Once the replacement of certificates proceeds, the report to the REMCS center will not be done until connected confirmation is completed.

  • Page 42: The Notes About The Importing And The Automatic Registration Procedures Of The Remcs Settings

    CHAPTER 3 REMCS Service Start Procedure 3.5 The notes about the importing and the automatic registration procedures of the REMCS settings The notes about the importing and the automatic registration procedures of the REMCS settings The following notes are about the importing and the automatic registration procedures of the REMCS settings along with the support of the SMTP over SSL connection with PRIMEQUEST 2000.
  • Page 43 CHAPTER 3 REMCS Service Start Procedure 3.5 The notes about the importing and the automatic registration procedures of the REMCS settings Type of encrypted [case1] connection is N *1 "STARTTLS" or "SSL/TLS" ESAT (Mail SMTP over V03L01 Only) or less Internet unavailable A *5...
  • Page 44 CHAPTER 3 REMCS Service Start Procedure 3.5 The notes about the importing and the automatic registration procedures of the REMCS settings The following cases(1-3) show the trouble's sequences. < Term definition > ・SMTPs unused : "Type of encrypted connection" is set "None". ・SMTPs use : "Type of encrypted connection"...
  • Page 45 CHAPTER 3 REMCS Service Start Procedure 3.5 The notes about the importing and the automatic registration procedures of the REMCS settings [Case2] In the condition that PRIMEQUEST 2000 is connected SMTP Server A by 2 with the setting 1. If the setting of 3 is imported by 4, "SMTPs use" as 5 is not changed because of not outputting "SMTPs unused"...
  • Page 46 CHAPTER 3 REMCS Service Start Procedure 3.5 The notes about the importing and the automatic registration procedures of the REMCS settings [Case3] In the condition that PRIMEQUEST 2000(Import side) is connected SMTP Server B by 2 with the setting 1. If the setting of 3 is imported by 4, "SMTPs use"...

  • Page 47: Chapter 4 Remcs Service Operations

    CHAPTER 4 REMCS Service Operations 4.1 REMCS Operations Overview CHAPTER 4 REMCS Service Operations This chapter describes how to operate the REMCS service. REMCS Operations Overview When the REMCS Center registration is completed or cancelled, the window shown in FIGURE 4.1 [REMCS initial] window appears.

  • Page 48: Remcs Service Menu

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu HW Config. Info. Sends the software configuration information. Exit Exits the REMCS operations and closes the browser window. REMCS Service Menu This section describes the REMCS service menu items. 4.2.1 Customer Information update Use this menu item to confirm the customer information entered on registration or to change the information such as the administrator name or company address.

  • Page 49: Periodical Connection

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu Connection environment settings] window appears. For details on how to operate the windows, see CHAPTER 3 REMCS Service Start Procedure. FIGURE 4.2 [Internet (Mail Only) connection environment settings] window FIGURE 4.3 [Point-to-Point Connection environment settings] window Confirm the information.

  • Page 50: Export Settings

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.4 [Periodical Connection settings] window After changing the periodic connection schedule, click the [Next] button. A connection check is performed to report the schedule to the REMCS Center. When the processing completes, you will be returned to FIGURE 4.1 [REMCS initial] window.
  • Page 51 CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.5 [Exportation of the REMCS settings] window CA92344-0542-02...

  • Page 52: Connection Type Change

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 4.2.6 Connection type change Use this menu item to change the current connection configuration to another configuration. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [Connection type change].
  • Page 53 CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.7 [Display of certificate] window (with certificate not replaced) Certificate display when the certificate has been displayed (certificate in use) Select [Certificate under use] and then click the [Display] button. FIGURE 4.8 [Display of certificate] window (during use of certificate that has been replaced) Certificate display for certificate that has been replaced (previous certificate) Select [The previous certificate] and then click the [Display] button.

  • Page 54: Replacing The Certificate

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.9 [Display of certificate] window (Certificate that has been displayed – previous certificate) To confirm and exit, click the [End] button. Click the [End] button to return to the window shown in FIGURE 4.1 [REMCS initial] window.

  • Page 55: Restoring A Certificate

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu Specify the certificate file and then click the [Next] button. FIGURE 4.11 [Confirmation of certificate] window Confirm the display contents and, if they are acceptable, click the [Next] button. If you do not intend to replace a certificate, click the [Cancel] button. The following confirmation message is displayed."The certificates will be replaced.

  • Page 56: Connection Check

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu Confirm the content of the <<Restored certificate>> and then click the [Next] button. If you do not wish to restore the certificate, click the [Cancel] button. The following confirmation message appears. "The certificates will be replaced. Once the replacement of certificates proceeds, the report to the REMCS center will not be done until connected confirmation is completed.

  • Page 57: Figure 4.14 [Connection Check] Window (With Personal Information Deleted)

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.14 [Connection check] window (with personal information deleted) 3. The window shown in FIGURE 4.15 [Result of connection check] window appears. Click the [OK] button. You will be returned to the window shown in FIGURE 4.1 [REMCS initial] window.

  • Page 58: Temporary Disconnection

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.15 [Result of connection check] window The e-mail addresses displayed in the [Connection check] window as the receivers of the connection results receive an e-mail notification of the completed connection check. 4.2.11 Temporary Disconnection Use this menu item to temporarily disconnect from the REMCS Center.

  • Page 59: Reconnection

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.16 [Temporary Disconnection] window 4.2.12 Reconnection Use this menu item to re-establish the connection with the REMCS Center after a temporary disconnection. If the server operating status has been shown as [DISCONNECT], it becomes [ACTIVE]. f the status has been in [MAINTAIN/DISCONNECT], it becomes [MAINTAIN].

  • Page 60: Hw Config. Info

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu FIGURE 4.17 [Reconnection] window 4.2.13 HW Config. Info. Use this menu item to send the hardware configuration information of the server to the REMCS Center. From the menu in the window shown in FIGURE 4.1 [REMCS initial] window, click [HW Config.

  • Page 61: Figure 4.19 [Sending Software Configuration Information] Window

    CHAPTER 4 REMCS Service Operations 4.2 REMCS Service Menu 1. Click the [Send] button. A confirmation dialog box appears. Send the software configuration information to the REMCS Center. After processing completes, a pop-up window appears with the results. Then, the window shown in FIGURE 4.1 [REMCS initial] window appears.

  • Page 62: Chapter 5 Remcs Service Detail Settings

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.1 Overview of REMCS Service Detail Settings CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings This chapter describes the detail settings of the REMCS service. Overview of REMCS Service Detail Settings REMCS Service Detail Settings are used to make detailed settings such as the transmission retry count and timeout triggers for avoiding transmission problems.

  • Page 63: Detail Environment Settings

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings Detail Environment Settings This item is used to change the communication environment settings for Internet use. The displayed window contents depend on the authentication type of the connection configuration as shown FIGURE 5.2 [Environment settings] window in case of internet connection (only mail) FIGURE 5.3 [Environment settings] window in case of P-P...
  • Page 64 CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings User ID Required (*1) Enter user ID of authentication server in single-byte numeric number and alphabets. Password Required (*1) Enter password of authentication server in single-byte numeric number and alphabets. Entered values are all displayed as *.

  • Page 65: Figure 5.3 [Environment Settings] Window In Case Of P-P Connection

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.2 Detail Environment Settings FIGURE 5.3 [Environment settings] window in case of P-P connection TABLE 5.3 Items in the [Environment settings] window in case of P-P connection Input item Maximum Input Description number of digits E-Mail settings...

  • Page 66: Selecting Remcs Center

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.3 Selecting REMCS Center *1: It is required if you select item except for ‘none’ in dividing method. 1. From the initial window menu of the FE operation, select [Detail environment settings]. Depending on the current setting conditions, FIGURE 5.2 [Environment settings] window in case of internet connection (only mail)

  • Page 67: Machine Name Display Change

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.5 Machine Name Display Change FIGURE 5.5 [Select language (Japanese or English)] window Machine Name Display Change This item is used for switching the machine name to be displayed by the GUI between the machine ID or machine unique name, which has been specified in the [Customer Information] window.

  • Page 68: Deleting The Personal Information

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.6 Deleting the Personal Information FIGURE 5.6 [Select to Display Machine ID or Machine Unique Name] window Deleting the Personal Information This item is used for deleting the personal information included in the customer information after registration. From the initial window menu of the FE operation, select [Deleting the personal information] to display FIGURE 5.7 [Deleting the personal information] window.

  • Page 69: Figure 5.8 [Display Of Certificate] Window (Ssl)

    CHAPTER 5 CHAPTER 5 REMCS Service Detail Settings 5.7 Display of certificate エラー! 参照元 1. From the initial window menu of the FE operation, select [Display of certificate] to display が見つかりません。. 2. Click [End] button. FIGURE 5.8 [Display of certificate] window (SSL) CA92344-0542-02...

  • Page 70: Chapter 6 Remcs Messages

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows CHAPTER 6 REMCS Messages This chapter describes the major error messages that are displayed in the windows. Messages in REMCS Windows This section describes the messages displayed in the REMCS windows. In the messages, xxx represents a character string such as a returned value that should be replaced when printed out.

  • Page 71: Table 6.4 Messages In The State Display Frame

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows problem is not solved, contact the support center. RMG_0005 Frame data make completed. None. RMG_0006 Failed to get connect mode. (xxx) If the error still occurs when you retry the operation, exit and restart the REMCS window and try again.

  • Page 72: Table 6.8 Messages In The [Initial Settings] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows TABLE 6.8 Messages in the [Initial Settings] window Message code Message Action RMG_0001 Failed to get Machine status. (xxx) If the error still occurs when you retry the operation, exit RMG_0002 Failed to make frame screen data.

  • Page 73: Table 6.10 Messages In The [Customer Information Review] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows problem is not solved, contact the support center. RMG_0210 Personal information deletion frame display None. has been completed. TABLE 6.10 Messages in the [Customer Information Review] window Message code Message Action RMG_0002 Failed to make frame screen data.

  • Page 74: Table 6.13 Messages In The [Point-To-Point Connection Environment Settings] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0042 Internet(Mail Only) connection environment None. setting frame display completed. RMG_0043 Failed to set REMCS environment (Internet Confirm the FQDN or IP connection(Mail only)). (xxx) address of the specified SMTP server. Also check whether the network status is normal.

  • Page 75: Table 6.14 Messages In The [Periodical Connection Settings] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0095 Connection type mismatch. If the error still occurs when you retry the operation, exit and restart the REMCS window and try again. If the problem is not solved, contact the support center. RMG_0181 Invalid E-mail address specified.

  • Page 76: Table 6.16 Message In The [Customer Information Review] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0006 Failed to get connect mode. (xxx) window and try again. If the problem is not solved, contact the support center. RMG_0015 Invalid entry. Correct the entered value. RMG_0018 Failed to get registration data. (xxx) If the error still occurs when you retry the operation, exit and restart the REMCS...

  • Page 77: Table 6.18 Messages In The [Registration Result] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0001 Failed to get Machine status. (xxx) If the error still occurs when you retry the operation, exit RMG_0002 Failed to make frame screen data. (xxx) and restart the REMCS RMG_0004 Invalid CGI parameter specified.

  • Page 78: Table 6.20 Messages In The [Connection Check] Window Or [Connection Check Information] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows problem is not solved, contact the support center. Exportation of the environment information None. RMG_0123 has been completed. Exportation of the customer information has RMG_0124 been completed. RMG_0125 Export customer information to a file. Click the [OK] or [Cancel] button RMG_0126...

  • Page 79: Table 6.23 Message In The [Sending Hardware Configuration Information] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows completed. Temporary disconnection to the REMCS RMG_0061 Center completed. Temporary disconnection frame display RMG_0062 completed. RMG_0063 Reconnection frame display completed. Execute reconnection to the REMCS Center. Click the [OK] or [Cancel] RMG_0064 Are you sure? button.

  • Page 80: Table 6.26 Messages In The [Environment Settings] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows RMG_0009 FE initial frame display completed. None. TABLE 6.26 Messages in the [Environment settings] window Message code Message Action Failed to get Machine status.(xxx) If the error still occurs when RMG_0001 \n(MachineID=xxxxxx) you retry the operation, exit and restart the REMCS...

  • Page 81: Table 6.28 Messages In The [Select Language(Japanese Or English)] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows and restart the REMCS window and try again. If the problem solved, contact the support center. TABLE 6.28 Messages in the [Select language(Japanese or English)] window Message code Message Action RMG_0002 Failed to make frame screen data.

  • Page 82: Table 6.32 Messages In The [Replacement Of Certificates] Window

    CHAPTER 6 REMCS Messages 6.1 Messages in REMCS Windows If the error still occurs when you retry the operation, exit and restart the REMCS RMG_0196 Failed to delete personal information.(xxx) window and try again. If the problem is not solved, contact the support center.

  • Page 83: Communication Error Messages (Smtp Communication)

    CHAPTER 6 REMCS Messages 6.2 Communication Error Messages (SMTP Communication) TABLE 6.34 Messages in the [Replacement to the previous certificate] window Message code Message Action RMG_0001 Failed to get Machine status.(xxx) If the error still occurs when you retry the operation, exit RMG_0002 Failed to make frame screen data.
  • Page 84 CHAPTER 6 REMCS Messages 6.2 Communication Error Messages (SMTP Communication) server. Please improve environment with reference to the following messages. (Message from the SMTP server) xxxxxxxxxxxxxxxxxxxx RL:xxx,ML:xxx RMG_2005 (SMTP)Unable to connect the specified mail(SMTP) Server. Error was detected during communication to the specified mail (SMTP) server.

  • Page 85: Other Error Messages

    CHAPTER 6 REMCS Messages 6.3 Other Error Messages on SMTP server. (Message from the POP3 server) xxxxxxxxxxxxxxxxxxxx RL:xxx,ML:xxx RMG_2012 (SMTP)An error was detected during communication to the specified mail(SMTP) server. The specified SMTP server does not support SMTP AUTH. Or the SMTP server does not support specified auth type.

  • Page 86: Chapter 7 Mmb Log Collection

    [System] - [System Event Log] from the MMB Web-UI menu to download the log kept by the MMB. For details of the operation, see Section 1.2.2 [System Event Log] window in the PRIMEQUEST 2000 Series Tool Reference (CA92344-0539). Hand over the downloaded log to a field engineer.

  • Page 87: Chapter 8 Notes On Using Remcs Gui

    CHAPTER 8 Notes on Using REMCS GUI 8.1 Notes on Using REMCS GUI CHAPTER 8 Notes on Using REMCS GUI This chapter describes the notes on using the REMCS GUI. Notes on Using REMCS GUI The REMCS GUI is displayed in a separate window when the REMCS menu is selected from the MMB Web At this time, if a security software product with a firewall function has been installed on the personal computer or the like used to run the Web browser, it may block cookies or other information from the site being browsed depending on the default settings.
  • Page 88 CHAPTER 8 Notes on Using REMCS GUI 8.1 Notes on Using REMCS GUI Clicking the [Compulsory REMCS menu opening] button logs you in by forcibly logging out the current login user. Click the [Close] button to close the window. If the time zone setting has been changed from the [MMB Web-UI] window, perform the following operation to update the REMCS Center information: Execute the periodic connection schedule settings.

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