Support And Service; Warranty - Fujitsu PRIMEQUEST 1000 Series Getting Started Manual

Support and Service

Regarding Firmware Modification
 Some of the firmware modification work in the PRIMEQUEST 1000 series is performed on the customers own
responsibility. Firmware-related information is available together with the update procedures at the following
website:
http://jp.fujitsu.com/platform/server/primequest/download-e/
 When a component is added, it may be necessary to make changes to the firmware. For details, see 3.4 Adding
Components in the PRIMEQUEST 1000 Series Administration Manual (C122-E108-EN). For the latest
information, see the PRIMEQUEST 1000 Series Errata and Addenda (C122-E119-EN) in reference to the manual.
SupportDesk (available for a fee)
For stable system operation, we recommend concluding our SupportDesk agreement, which provides a maintenance
and operation support service. SupportDesk agreement customers receive a same-day response service for hardware
problems. They are eligible for regular checkups, remote notification of potential-failure predictions, and information
on system problems. Moreover, they can avail themselves of other services such as troubleshooting support by phone
for hardware and software problems, and access to operation support information from a dedicated webpage for our
customers. For details, see "product support" on the following SupportDesk webpage (Japanese only).
http://jp.fujitsu.com/solutions/support/sdk/index.html
Product and service inquiries
For all product use and technical inquiries, contact the store where you purchased the product, or a Fujitsu sales
representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about the
PRIMEQUEST 1000 series, use the "Fujitsu contact line."
Fujitsu contact line
 Web inquiries:
We accept Web inquiries. For details, see the following Fujitsu website:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html

Warranty

If a component failure occurs during the warranty period, we will repair it free of charge in accordance with the
terms of the warranty agreement. For details, see the warranty agreement.
Repair
 Your cooperation is requested regarding the repair work to be performed by maintenance personnel authorized by
Fujitsu. Your presence during the work of the authorized maintenance personnel is also requested.
 When authorized maintenance personnel perform repair work at your office, your approval will be required to
permit the authorized maintenance personnel to enter your offices, use the equipment required for the work free of
charge, and bring in devices or software for use on the product within the scope required for the repair work.
 Depending on repair work to be done, we may need to ask you to operate devices or the pertinent operating
system.
 Please keep the components and materials that were packed together with this product (such as CD-ROM media)
in a safe and convenient location at your office. Please make them available to the authorized maintenance
personnel who will require them to perform the repair work.
Note on Repairs
Authorized maintenance personnel may need to use the remote BMC operation function to perform repair work on
the built-in I/O interface, PCI Express card, etc. When authorized maintenance personnel perform the concerned
repair work, have them set up and use the console (connected to MMB USER port (for system administrator use))
near the main unit. Depending on the content of the repair, the customer may be requested to log in to the system.
Also, the system administrator needs to witness the repair work.
For details on the BMC remote operation function, see 1.6.3 Remote operation (BMC), in the PRIMEQUEST 1000
Series Administration Manual.