Solving Printer Problems - HP Z800 Workstation Maintenance And Service Manual

Solving printer problems

Table 6-7
Printer does not print.
Printer does not turn on.
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Printer problems
Problem
Printer is not turned on and
online.
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
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Cause
Turn the printer on and be sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.
Troubleshooting scenarios and solutions 203
Solution