Talkswitch 24-CA User Manual page 128

Example:
Each column contains specific information related to the current state of the
call. The following is a list of the columns with an explanation for each one:
1. Type — This column contains the following characters:
a) I — Indicates an Inbound Call
b) T — Indicates a Transfer State
c) O — Indicates an Outbound Call
d) B — Indicates a Bridged Call. For example a call in on one line that is
forwarded over another. This will include calls forwarded to
Remote Extensions.
e) X — Indicates a Blocked Call
f) A — Indicates an Account Number has been assigned to the call with
the same log #.
2. Log # — This column indicates log number for the call. For the duration
of the call, the log number will remain the same, and the Event number
will increment with each change of state. The first digit of the log
number indicates on which box the event originated.
3. Event — This column tracks various state changes of the call. For
example when an Auto Attendant answers, the counter might be 1. When
the caller selects an extension, the counter increments to 2, etc.
4. Date — This column shows the date of the call. Date format is MM/DD/
YYYY.
5. Time — This column contains the time that the call entered a specific
state. The time is displayed in 24 hour format.
6. Duration — This column indicates the total time the call was in this
state/event.
7. Connection — This column indicates where the call was for each event.
This includes Auto Attendants, Voicemail, extension ringing or queuing.
'RCO' indicates that multiple extensions are ringing.
1 2 0 T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A