(Transfer And Intercom); Answering And Fax Machines - Talkswitch 24-CA User Manual

I can't use my Conference/3-Way Calling feature from the phone
company.
•
You need to make sure you have checked the box indicating that you
have 3-Way Calling or Transfer and clear on the appropriate lines. This
option is located on the Telephone Lines page in the 'System Information'
folder of the configuration software.
Unable to place intercom calls from a Local Extension
•
If the Local Extension has been configured for Direct Access to your
telephone lines, you need to press 'Flash' before intercom calling.
6.2.2.4

Answering and Fax Machines

The answering machine and/or fax machine picks up calls before they
can be answered by telephone extensions.
•
Check your settings in the Telephone Lines tab in the 'Call Handling'
section in the configuration software. The problem may be that your fax
machine and/or answering machine extension is set to answer calls at the
same time as your telephone extensions. To fix this problem, remove the
fax or answering machine extension from the list of extensions to ring on
an incoming call.
Incoming faxes are not automatically detected and routed to the fax
machine.
•
On the Auto Attendant tab of the configuration software, check to ensure
that you have chosen the appropriate extension for the field labeled 'if a
fax call is detected' .
•
Not all fax machines emit a CNG tone that TalkSwitch can detect and
route. Therefore, it is wise to consider incorporating an additional method
of fax routing. This may include the use of a dedicated fax line or a
distinctive ring number.
•
Many fax machines/modems will 'time out' or disconnect after 25
seconds, on average, if they have not connected with another fax
machine/modem. If you are using the 'User does not make a selection'
option to route incoming faxes, the fax call may 'time out' before it
reaches your fax extension. If your Auto Attendant is lengthy, you may
want to shorten it or use another fax routing option.
•
The level of the Auto Attendant is too loud and as a result is
overpowering the CNG tone, affecting detection. You may want to lower
the volume level of the Auto Attendant.
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