Talkswitch 24-CA User Manual page 76

•
queue caller,
•
play busy tone (example, if a fax machine is at the extension),
•
hang up.
For more information on these features, see chapter 3 —
Using TalkSwitch.
2. No Answer tab — routing options if this extension is not answered
after x rings
Select the number of rings and select one of the actions. The action drop
down list is the same as for the Busy tab except that the option 'play busy
tone" is replaced by 'keep ringing' .
3. Answered tab — routing options when this extension answers or 'rejects'
a screened call
Select 'play caller's name first' to prompt callers who choose this
extension at the Auto Attendant, to record their name. When you answer
the call at the extension, it announces the caller (by playing their
recording). At this point, you can accept the call by pressing
reroute the call to the Cascade options on this tab by hanging up or
*
pressing .
Routing/forwarding options for rejected calls:
•
go to voice mailbox,
•
go to local ext.,
•
go to remote ext.,
•
go to ring group,
•
play announcement,
•
go to auto attendant,
•
hang up.
In the case you select 'hang up', TalkSwitch plays the following prompt:
"I'm sorry, that extension is unavailable at this time. Please try again
later."
4. Do not Disturb — routing options when this extension has engaged the
'Do not Disturb' feature.
The Do not Disturb feature is toggled on or off by dialing
Local Extension handset. Cascade options include forwarding calls to a:
•
go to voice mailbox,
•
go to local ext.,
•
go to remote ext.,
•
go to ring group,
•
play announcement,
6 8 T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A
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