Other Possible Local Extension Problems - Talkswitch 24-CA User Manual

6.2.2.5

Other Possible Local Extension Problems

I am unable to access TalkSwitch Lines with a Local Extension.
•
Check your 'Direct Line Access' settings on the Local Extension page
under 'System Information' of the configuration software. If a Local
Extension has not been given 'Direct Access' to your telephone lines, you
must dial 81-88 or 9 to access a line.
•
Check if 'Activate Automatic Route Selection' is enabled under 'System
Information-> Auto Route Selection' . If ARS is activated, it would re-
direct or block
My PC (Internal or External) Modem cannot dial out.
•
If the extension to which your Modem is attached has not been given
'Direct Access' to telephone lines, you will have to include a Line Hunt
Group prefix (81-88 or 9) before the number you are dialing.
One of the Local Extensions (telephones) does not ring.
•
Some telephones require more voltage in order to ring. These phones are
usually the older 'Bell' phones that have mechanical ringers. These
phones are too much of a load for TalkSwitch and should not be used as
an extension.
•
Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly.
•
Check to make sure the ringer is turned on for your phone.
Extension(s) ring, but there is no caller.
•
This can occur when a caller hangs up after the Auto Attendant has
begun to play. In some areas, the Telephone Company's 'disconnect/clear'
signal is weak. This is the reason the Auto Attendant may not pick up
the disconnect signal right away when a caller hangs up. Because the
Auto Attendant will receive no response after playing its message, the
call will fall through to your settings for the 'User does not make a
selection' option associated with that Auto Attendant.
When I try to access voicemail, I hear a busy tone.
•
Check your 'Direct Line Access' settings on the Local Extensions screen
under 'System Information' of the configuration software. If a Local
Extension has been given 'Direct Access' to your telephone lines, you
must first dial 'Flash' before dialing the mailbox. The same applies for
dialing other extensions to initiate intercom calls.
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