Music On Hold; Call Routing With Local Extensions And Home Phones - Talkswitch 24-CA User Manual

The Auto Attendant is transferring calls to the wrong extension.
•
Verify the extension jacks your devices (phones, faxes) are attached to.
The Auto Attendant answers calls, but does not transfer them to the
extensions.
•
Make sure your extensions are plugged into the extension jacks on the
back panel of TalkSwitch (instead of your telephone wall jacks).
•
Check your settings in the Auto Attendant page. Are the options
pointing to the correct extensions?
6.2.2.2

Music on Hold

Callers hear the 'One moment please' message and then total silence
when the Auto Attendant transfers their call to an extension.
•
You have enabled the Music on Hold feature, but have not attached an
audio device to the MUSIC jack on TalkSwitch.
•
You have enabled play the Play music from file feature but have not
loaded the music file.
•
There is a problem with the music source. Check all connections and
power.
Callers hear only silence when put on hold at an extension.
•
You have enabled the Music on Hold feature, but have not attached an
audio device to the MUSIC jack on TalkSwitch.
•
You have enabled play the Play music from file feature but have not
loaded the music file.
•
Make sure you use the 'Flash' or 'Link' button to put callers on hold. If
you use the 'Hold' button on a regular phone, callers will be placed on
hold at the phone itself, and not through TalkSwitch.
6.2.2.3

Call Routing with Local Extensions and Home Phones

(Transfer and Intercom)
Callers are disconnected when transferring calls from one extension to
another.
•
It is possible that if you are using the hookswitch to put callers on hold
rather than a Flash button, you may be holding the hookswitch down too
long, and, as a result, are actually hanging up on the caller.
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