Extension Ring Groups - Talkswitch 24-CA User Manual

Connect using:
Select the line Hunt Group that TalkSwitch will use to connect the
Remote Extension. This is an advantage if you have an inexpensive long-
distance plan set up for the lines in Hunt Group 84. You may want to use
this Hunt Group for your long-distance Remote Extensions.
Use Same Line Connect
Check this box to allow incoming calls to use the same line of the original
incoming call when forwarding it to the Remote Extension. This feature
allows only one line to be used when forwarding incoming calls to a
Remote Extension. It can only be used when the line of the originating
incoming call has 3-Way Calling/Conference or Transfer service (Centrex/
Plexar). If the line does not have any of these services, the call will be
forwarded using the Hunt Group chosen in the "Connect using:" section.
If you have a 'Transfer and clear' service on your line(s) and want to have
TalkSwitch clear lines after forwarding calls to Remote Extensions, you
need to enable 'Clear telephone line after call transferred' in the Transfer
Options page under 'Options' . If your service requires the remote end to
answer the call before the transfer can be made, use the 'play accept/
reject prompt' or 'play caller's name first' screening option set on the
'Answered at ext.' in the Remote Extension section under Call Handling.
Check with your telephone company if you are uncertain which setting
works best for you.
Note: Remote Extensions do not have the ability to transfer calls
manually when using 'Same line Connect' .
Note: When using Same line Connect, callers hear silence while they are
on hold. The callers are on hold at the Telephone Company and not at
TalkSwitch. If you want callers to hear music while they are on hold for
calls forwarded to Remote Extensions, do not use Same line Connect. It is
best to experiment with different settings in order to decide what works
best for your configuration.

2.3.3.11 Extension Ring Groups

There are a total of 10 Extension Ring Groups available for your use. Ring
Groups are extensions 300 to 309. By default, extension 300 is configured to
ring all extensions.
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