Problems That May Occur While Using Talkswitch's Features; The Auto Attendant - Talkswitch 24-CA User Manual

you have enabled password protection, you must also first enter the
correct password.
•
If you are trying to configure TalkSwitch using a Local Extension, make
sure the extension has not been given 'Direct Access' to your telephone
lines. If so, you will have to dial 'Flash' to receive internal dial tone.
•
If the TalkSwitch configuration software is open, you cannot configure
TalkSwitch using touch-tone keypad commands. If the software is closed
and you continue to get the prompt "I'm sorry, TalkSwitch is currently
being configured." Try rebooting TalkSwitch (turn the power off and then
back on).

6.2.2 Problems that may occur while using TalkSwitch's features

6.2.2.1

The Auto Attendant

The Auto Attendant does not play when calls come in.
Solution: Try the following solutions, in order, until the problem is resolved.
•
Make sure you have recorded the Auto Attendant message.
•
Check your Call Handling settings for the 'Auto Attendant answers'
number of rings. It may be that the number of rings is set too high.
•
Check the mode TalkSwitch is currently running. It is possible that you
are in Mode 2 and have not configured TalkSwitch properly for this mode.
Check what you have programmed for Mode 2 in the Telephone Lines
section of the TalkSwitch software under 'Call Handling' .
•
The line is not connected properly to TalkSwitch. Check to see that the
line light associated to the line is flickering. If not, try replacing the
phone cord.
The Auto Attendant message is broken up or very faint.
Solution: Try the following solutions, in order, until the problem is resolved.
•
Adjust the Line Controls volume setting located in the Audio Controls tab
in the Options folder of the configuration software.
•
The quality of the microphone in the telephone handset that you are
using to record your Auto Attendant also affects the quality of your
recording. Try recording the Auto Attendant using another extension/
telephone.
The Auto Attendant answers calls before any of the extensions ring.
This is a problem for those TalkSwitch users who wish to have their Local
Extensions ring before the Auto Attendant picks up incoming calls.
•
Check the 'Extensions to ring' column in the Telephone Lines tab in the
'Call Handling' folder. The number of rings may be set too low.
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