Activating Voicemail Boxes; Retrieving Messages/Accessing A Voice Mailbox - Talkswitch 24-CA User Manual

3.4.1 Activating voicemail boxes

Activate Voice mailboxes in the TalkSwitch configuration software. There are
three series of Voice mailboxes that you can activate in the Voicemail section
of the configuration.
1. Local Extension mailboxes
These mailboxes are generally associated with the Local Extensions. All
Local Extensions are activated with a respective mailbox by default.
2. Remote Extension mailboxes
The Remote mailboxes are associated with the Remote Extensions. If you
activate a Remote Extension and want a voice mailbox associated with
that extension, activate that mailbox in the Voicemail tab.
3. General mailboxes
Activated these mailboxes in the General Voicemail window. They are not
associated with particular extensions.
Note: If you want inbound calls to go straight to a voice mailbox after x
number of rings, program an Auto Attendant to answer and provide a fall
through to voicemail. See section 3.3.3 for an example of this
configuration.
Callers can reach voicemail or announcements via the Auto Attendant, Call
Cascade, or be transferred from a Local Extension. To leave a message from a
local extension, they pick up a Local Extension, dial
number. To transfer a caller to voicemail, press 'flash'
number.
When a caller presses
elapsed, TalkSwitch plays a prompt asking callers if they wish to keep the
message, listen to the message or re-record the message. Callers can press '0'
and the system directs the call according to the settings of that mailbox.

3.4.2 Retrieving messages/Accessing a voice mailbox

When a new message is left in a Local Extension mailbox, TalkSwitch plays a
stutter dial tone to that extension when the handset is picked up. It can light
up the message waiting light on the phone if the phone supports FSK Message
Waiting Indicator. The TS-200, TS-400 and TS-600 phones support a message
waiting counter. The display on the phone shows the number of new messages
stored in the mailbox(es) associated with that extension.
To access a mailbox and retrieve messages, or, to change mailbox options, dial
* * # from a Local Extension or
the Auto Attendant if dialing from an outside location (or a local extension).
1 0 4
# after leaving a message or after 2 minutes have
* *
T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A
and the mailbox
*
* and the mailbox
and the mailbox number at