Moistening Problems (Envelopes Don't Seal) - Pitney Bowes DM100i Operator's Manual

11 • Troubleshooting

Moistening Problems (envelopes don't seal)

Symptom
Incorrect feeding
Low sealant level
Dry moistener brush
Dirty moistener brush
Worn moistener brush
See Chapter 12, Supplies and Options for part numbers for
NOTE:
i
replacement brushes and E-Z Seal® solution. See
tact information.
11-4
Solution
Make sure you slide the envelope flap under
the blue edge of the feed deck. If you don't, the
moistener can't wet the flap.
Check the sight glass on the left side of the
moistener tank. If the sealant level is low, add
E-Z Seal® solution until it reaches the bottom of
the fill hole. See the in struc tions in Chapter 10,
Maintenance.
Try wetting the moistener brush. If the brush drys
out quickly, replace the moistener wick as ex-
plained in Chapter 10, Maintenance.
Remove the moistener brush. Clean it in plain
water and rinse thoroughly (see Chapter 10,
Maintenance)
Replace the moistener brush (see Chapter 10,
Maintenance)
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SV62276 Rev. D