Dm475); Moistening Problems (Envelopes Don't Seal) - Pitney Bowes DM300c Operator's Manual

13 • Troubleshooting

Moistening Problems (envelopes don't seal)

Symptom
Incorrect feed-
ing (DM300c
only)
Low sealant
level
Dry moistener
brush
Dirty moistener
brush
Worn moist-
ener brush
Slow acting
glue and en-
vironmental
conditions may
affect seal-
ing (DM400c/

DM475)

*See Chapter 14, Supplies and Options for part numbers for replacement
brushes and E-Z Seal® solution. See page v for contact information.
13-8
Solution
Make sure you slide the envelope flap under the blue
edge of the moistener. If you don't, the moistener can't
wet the flap.
DM300c - Check the sealant level in the moistener tank.
If the sealant level is low, add E-Z Seal
reaches the bottom of the fill hole.
DM400c/DM475 - check that sealer bottle has fluid and
that it has been seated properly in the holder (should
make a "glug" sound when seated properly).
See the in struc tions in Chapter 12, Maintenance.
Check that sealer bottle/moistener has fluid.
Check that sealer bottle is installed correctly.
Check that the grate is installed correctly (an incorrect
installation can keep the brush from contacting the wick
properly).
Try wetting the moistener brush with E-Z Seal®. If the
brush drys out quickly, replace the moistener wick.
See the in struc tions in Chapter 12, Maintenance.
Remove the moistener brush. Clean it in plain water and
rinse thoroughly (see Chapter 12 Maintenance).
Replace the moistener brush* (see Chapter 12, Mainte-
nance)
To resolve these conditions, perform the following proce-
dure a few seconds after the mail pieces have exited the
machine:
A. Remove the mail from the drop stacker.
B. Examine the mail pieces and assure each envelope
flap is seated flat against the body of the envelope.
C. If necessary, tamp the mail on the table to assure all
the mail pieces are even with each other.
D. With the mail facing you, run your hand across the
top of the stack, while squeezing the stack together.
This process may be repeated.
E. Allow the envelopes to dry undisturbed.
solution* until it
®
SV62261 Rev. C