NEC Express5800/R320a-E4 User Manual page 346

5-186 Installing and Using Utilities
Problem
Failed to disable PCI device:
QLogic Fibre Channel
Adapter
The underlying connection
was closed: Unable to
connect to the remote
server
A connection attempt failed
because the connected
party did not properly
respond.
Unable to see the disc that
should exist in [Disk
Managing] in [Computer
Management].
TIPS:
Viewing Active Upgrade Process Status, page 5-173
Troubleshooting, page 5-179
Action
If you have installed QLogic SANsurfer Fibre Channel HBA
Software to upgrade the BIOS in your host bus adapter, you should
uninstall this utility when you are done upgrading the BIOS. If the
utility remains on your system, it may retain access to storage
system resources and prevent certain storage operations. In this
case, the Active Upgrade Console cannot split system resources
because it cannot disable the HBA on the Upgrade Side. To resolve
the problem, you must abort the upgrade, uninstall SANsurfer,
restart the system (or stop the SANsurfer service), and restart the
upgrade process.
If your system is running a network firewall solution, check the
firewall logs for blocked communications and explicitly add these
items to your trusted zone. For information about configuring
Windows Firewall, see "Configuring Windows Firewall for the Active
Upgrade Process" on page 5-112.
Go to [Disk Management] and execute [Disk Rescan]. When the
disk status appears [Missing] or [Offline], right click the disk and
select [Disk Reactivation] to verify the disk status becomes [Online].